OBJECTIVES

To find a company that offers job stability and continues career growth.

EDUCATION

Highest Education                                                             Second Highest Education

Education Level:  Bachelor’s / College Degree                           High School Diploma

Education Field:   Hospitality/Tourism Management

Course:                       Hotel and restaurant management

School/University: San Sebastian College Recoletos                 St. Mary’s College

Location:                 Manila                                                                  Meycauayan, Bulacan

Date:                       Jun 1997 – Oct 2002                                             Jun 1993 – Mar 1997

WORK EXPERIENCED I

Position:  Collector Liaison / Messenger

Duration: October 29, 2009 – May 25, 2018

Company: Waterfront hotels and casino- Manila Pavilion Hotel

Job Description:

-Monitors aging receivable accounts.

-Follow up receivables.

-Collecting payments.

-Posting payments.

-Ensures correspondents attached in official Invoices.

-Daily, weekly and monthly collection reports.

-Settlement of outlet’s credit card units.

-Collection projection reports.

-Billing.

WORK EXPERIENCED II

Position:  Receptionist, Reservation

Duration: Apr 14, 2008 – Jul 25, 2009

Company: Accenture

Job Description:

-Answer all telephone calls within 3 rings using appropriate greeting.

-Receive and entertain visitors, guests, clients, vendors, applicants, etc.

-Take accurate messages and deliver promptly via email.

-Page Accenture personnel upon request.

-Answer queries if appropriate and redirect appropriate personnel.

-Assist customers in checking-in and checking-out at the kiosk as necessary.

-Coordinate with Facilities on security related administrative tasks such as proximity cards,           parking passes, etc.

-Inform Accenture personnel of the visitor’s arrival, coordinate with the security guard on each floor and direct to reserved space when requested.

-Provide location information of any event/meeting taking place in the office.

-Ensure reception area is maintained in a tidy and professional manner.

-Receive incoming mails, log, and turn over to mailing services for delivery/distribution

-Perform other duties as required by the BSC Team Lead and F&S Director

-Act as a first point of contact for Accenture over the telephone, answers incoming calls.

-Locate recipient of incoming call using appropriate systems

-Answer queries if appropriate, direct “questionable” calls to appropriate person to safeguard confidential information

-Check the trunk lines to ensure smooth operation of the switchboard and submit report to ATIS Voice Team and the Team Lead

-Actively participate on the fire safety team ensuring resident, visitor and guest safety in emergency situations (usually the last person to leave the premises)

-Perform other duties as assigned/required by the Team Lead & F&S Lead.

-Responsible for monthly report (concierge, merchandise, quality and     facility check list)

-Reservation of conference, training and seminar rooms

-Facilities and quality checking

WORK EXPERIENCED III

Position: Front Desk Officer

Duration: September 26, 2005 – Oct 25, 2007

Company: Quantum Suites Hotels and Resorts

Job Description:

Cashiering:
Check-in   

-Check reservation if any.

-Checks correspondents for settlement and action plan for corporate booking.

-Secures travel/hotel voucher for travel agency guest.

-Secures identifications and incidental deposits.

-Secures full payments for walk-in guests.

-Check if any additional instruction, requests or amenities.

-Courtesy call.

Check-out

-Settlement of hyper com.

-Check consumed amenities if any, upon check out. Coordinate with room attendants.

-Posting of miscellaneous.

-Secures payment and folios that needs guest’s signatures.

-Secures cash flows and paid out.

-Cashiering report.

Receptionist
-Attend requests and inquiries.
-In-house call screening.

-Room up selling.

-Building rapport.

-Sets wake up calls.

Reservation
-Monitors room availability.

-Attends in-house reservation calls.

-Input reservations in system.

-Check online reservations.

-Secures confirmation for individual booking.

Night auditor
-Checks all endorsements if done.

-Check postings, payments and miscellaneous.

-Checks room charges/rates and correspondents of actual arrival.

-Check reservations, cancellations and amendments done for the Whole day.

-Checks expected arrival and departure of the day if still any.

-Cut off the dates.

-Run night audit system processor.

-Checks expected arrival and departure after cut off.

-Print management reports.

-Monitors high balance. Send follow up letters.

-Double check room postings.

  WORK EXPERIENCED IV

Position: Front Desk Officer

Duration: March 8, 2004 – April 21, 2005

Company: Riviera Hotel

Check-in 

-Check reservation if any.

-Checks correspondents for settlement and action plan for corporate booking.

-Secures travel/hotel voucher for travel agency guest.

-Secures identifications and incidental deposits.

-Secures full payments for walk-in guests.

-Check if any additional instruction, requests or amenities.

-Courtesy call.

Check-out

-Settlement of hyper com.

-Check consumed amenities if any, upon check out. Coordinate with room attendants.

-Posting of miscellaneous.

-Secures payment and folios that needs guest’s signatures.

-Secures cash flows and paid out.

-Cashiering report.
Receptionist
-Attend requests and inquiries.
-In-house call screening.

-Room up selling.

-Building rapport.

-Sets wake up calls.
Night auditor
-Checks all endorsements if done.

-Check postings, payments and miscellaneous.

-Checks room charges/rates and correspondents of actual arrival.

-Check reservations, cancellations and amendments done for the Whole day.

-Checks expected arrival and departure of the day if still any.

-Post telephone charges against the guests.

-Cut off the dates.

-Run night audit system processor.

-Checks expected arrival and departure after cut off.

-Print management reports.

-Monitors high balance. Send follow up letters.

-Double check room postings.