4868A Ampalaya Village

Carajay St., Gun.ob

LapuLapu City, Cebu

Phillipines

09753695688

[email protected]

Xiara Daphne G. Montebon

SKILLS
Proficient in customer service, outstanding communicator, keen to details, knowledge hungry, exceptional listener, nifty multitasker, efficient worker, adept in Microsoft tools (i.e. Word, Excel, PowerPoint), adequate knowledge in Photoshop and Google docs and sheets, meticulous researcher and fast and attentive learner.

EXPERIENCE
Firstsource Solutions Limited, IT Park, Lahug, Cebu City, Philippines— Customer Service Representative
February 9, 2016 – March 2, 2017

●       Offshore agent for a British bank under Mortgage servicing department

●       Assist inbound calls from British customers regarding their mortgage accounts (i.e. process payments, answer their account related questions and direct or connect their calls to other departments when needed)

●       Log, handle and solve the complaints for the customers regarding issues or problems with their mortgage accounts or any related mortgage matters; regarding the bank and their service.

Private Company, US Based — Virtual Assistant (Contractual)
June 08, 2018 -January 08, 2018

●       Importing and printing orders, changing orders (like removing or adding an item) via java system, sets schedule for the delivery date and time of the orders via company website, enter short quick orders via java system of the company,

●       Email management

●       Do quick computer projects (e.g. make business cards, crop pictures for promotional use via Photoshop, make excel worksheets (e.g schedules or research data), proofread and edit excel or word works, edit PDF files (e.g. editable or convert to a different file)

●       Once made an outbound phone call (hotel rates and availability inquiries)

●       Sometimes, make quick and precise research (i.e competitors and their products/ target markets)

EDUCATION
Cebu Technological University; Cebu City, Philippines – Certificate in Professional Education
October 2017 – February 2018

University of San Carlos; Cebu City, Philippines — Bachelor of Science in Business Administration major Marketing Management
June 2009 – October 2013