Education

June 1999-March 2001 Associate in Computer Technology at STI COLLEGE

Undergraduate

June 1995 - March 1999 High School at Columban College

Graduate

Experience

Sept. 2012 - July 2015 Guest Service Coordinator - Dubai, UAE at Desert Palm Resort & Hotel

Proficient in customer service. Handling complains, administrative work.

April 2010 - July 2012 Senior Guest Service Agent - Dubai, UAE at Mercure Gold Hotel

Handling guest arrivals/departures, handling cash float, credit card & foreign exchange transactions. Issuing room key to guest. Follow-up guest request and ensure that it is taken care of.

December 2007 - April 2010 Telephone Operator/ Business Center Secretary/ Guest Service Agent at Dhow Palace Hotel - Dubai, UAE

Answers caller in a professional manner answers inquiry and transfer calls to designated departments. Responsible on clerical work in the business center. Handling guest arrivals/departures. Handling cash float, credit card and foreign exchange transactions