Jennifer Sarmiento Llorente

Address                       :       166 Ramirez compound Langka Meycauayan Bulacan

Contact No. :      Mobile  – +639236190493

Email Add    :      [email protected]

OBJECTIVE:
Customer service management was work experiences and utilized to improve customer satisfaction.

Skills:

COMPUTER LITERATE

Develop, Organize and Complete Tasks and Projects Using Software Programs Such as Word, Excel and PowerPoint.

CUSTOMER SERVICE

Effectively Solve Problems and Challenges That Satisfy Customers.

ADAPT TO CHANGE

Easily and Quickly Respond to Changing Assignments, Work Settings and Priorities.

Seminars Attended:

Hotel Dominique

Seminar Orientation on Personality Plus in the Hospitality Industry

Tagaytay City, Philippines

February 1, 2008

Blue Onion Restaurant

Seminar Orientation on Bar and Beverage Management

(with cocktail mixing and flair tending demonstration)

Libis City wood, Quezon City, Philippines

January 30, 2008

Working Experiences:

SIC (spa in charge)/ RETAIL SPECIALIST / SR.RECEPTIONIST / Call Center Agent :

THE NAIL SPA ENSPA LIMITED DUBAI,UAE

November 2012 – April 2018

Job Duties:

·         Welcomes clients by greeting them, in person or on the telephone; answering or referring inquiries. Book and follow up appointments, printing digital or manual invoice.

·         Received payments thru cash or card or gift cards.

·         Inventory of products, sending and receiving of reports to the manager.

·         Leading the team in the absence of the Manager and sending emails regarding clients complains or kudos.

·         Resolve and avoid  complaints.

·         Up selling of promotions and products and services.

·         Encoding of products and schedule on the system.(2014 to 2018)

·         Placing of orders and receives products weekly.

RECEPTIONIST/HOSTESS / CASHIER:

CLASSIC SAVORY RESTAURANT Manila Phils.

Aug. 2011 – Oct. 2012

Job Duties:

·         Welcomes customers by greeting them, in person or on the telephone; take orders.

·         Received payments thru cash or card.

·         Serve ordered food and beverages

·         Up selling of promotions or additional order.

CASHIER / SALES EXECUTIVE:

PENSHOPPE Sm Marilao Bulacan Phils.

February  2011 – July2011

Job Duties:

·         Welcomes customers by greeting them, assisting them to choose garments they want to buy.

·         Received payments thru cash or card.

·         Up selling of products.

CUSTOMER CARE SPECIALIST V&A TRAINEE:

IBM DakshPhils.
November 2010 to January 2011

Job Duties:

·         Training of accents.

CASHIER / INVOICER / RELEASER:

SM Appliance center  Sm Marilao

May 2010 to October 2010

Job Duties:

·         Received payments thru cash or card.

·         Invoicing of receipts for delivery or pick up on the other day.

·         Releasing of appliance with receipt.

INVENTORY CLERK:

Petron Nlex Marilao (old petron)

July 2009 to May 2010

Job Duties:

·         Inventory of products.

·         Sending report of the missing or overage of products.

·         Invoicing of ordered product.

Cashier:

Jollibee Nlex marilao

February 2009 to July 2009

Job Duties:

·         Welcomes customers by greeting them; take orders.

·         Received payments thru cash.

Educational Details:

Bachelor’s Degree:                                                                         Bachelor of Science in Hospitality Management

Meycauayan College

Meycauayan City, Bulacan, Philippines

PERSONAL DATA:

DATE of BIRTH                   :                                                               March, 30 1991
PLACE of BIRTH                 :                                                               Duhat, BocaueBulacan
CIVIL STATUS                     :                                                               Married
CITIZENSHIP                       :                                                               Filipino
RELIGION                            :                                                               Christian
LANGUAGE SPOKEN       :                                                               Filipino / English