RACKIE ALONE LABORADA
F. Jaca St. Sitio Cactus Inawayan Cebu City, Philippines
Contact No. +63 906 476 1951
Email Ad: [email protected]

Career Objectives

To work in a prestigious company where I can contribute my skills and abilities for the benefit of the company’s progress and my career stability and development. To be an astute learner and the best performer in your organization. So that I can build an innovative career in your esteemed organization by using my skills and other significant talents.

Summary Qualifications

Dynamic and goal oriented with strong organizational, analytical and interpersonal skills. Having enough professional experience in providing quality assistance to guests of varied levels and cultures, able to manages multiple tasks in a pressured environment with minimum supervision and equipped with the persevering nature with a strong drive for improvement, highly motivated with excellent verbal and written skills.

Competencies

 Provide secretarial and administrative supports
 Managing the Front Office
 Handling telephone calls and guest, organizing meetings, managing daily correspondence
 Preparing presentations and reports, encoding/ typing confidential correspondence
 Ability to organize and prioritize varied workload
 Develop and maintain relationship with guest/ customers and provide high degree of certainty for future revenue growth

Strength

 Proactive and Flexible
 Sense of Responsibility
 Energetic and Team player

Additional Skills and Interest

 MS Word and Excel
 Internet Savvy
 Excellent in Public Relation
 Proficiency converse and Written English

Educational Attainment

College Degree : Bachelor of Science In Hotel and Restaurant Management
School : University Of Cebu- SY 2005
Address : Sanciangko Street, Cebu City Philippines

Seminars

1. The Leading way towards building and Upholding Excellent Quality Associates
2. Enhancing personality skills towards Hotel’s Competitive Edge
3. Good Housekeeping for Guest Satisfaction
4. Marketing and Communication Advancement and It’s Real Core to Hospitality Industry
5. Sales and Marketing Evolution In Hospitality Industry
6. Good quality service towards guest satisfaction
7. Producing quality product to meet hospitality standards for Global competitiveness
8. Professional Work Ethics
9. Working productively with Global Competitiveness
10. Current Problems in Hospitality Industry

Trainings

1. Basic Safety Training (Regulation VI/I of the 1978 STCW Convention, as amended)
• Personal Survival Techniques (IMO Model Course 1.19)
• Fire Prevention and Fire Fighting (IMO Model Course 1.20)
• Elementary First Aid (IMO Model Course 1.13)
• Personal Safety and Social Responsibility (IMO Model Course 1.21)
2. Practicum/ OJT (400HRS)
Housekeeping/Restaurant/ Kitchen
Montebello Villa Hotel
Banilad, Cebu City Philippines
3. Practicum/ OJT (1000HRS)
Sales/Reception/Housekeeping/Restaurant
DAYS Hotel
Airport Road, Matumbo Hills, Lapu Lapu City, Cebu Philippines

Relevant Experience
1.0-Guest Service Agent – Sheraton Sharjah Beach Resort and Spa
Al Muntazzah Street, Sharjah UAE
August 30, 2015 up to November 10, 2018
• Undertake front of house duties including meeting, greeting and registering the guest, to ensure a superb guest service experience.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Prepares welcome amenities for VIPs, Loyalty Members and Special events.
• Deal with the guest request to ensure a comfortable and pleasant stay.
• Up to date with Food and Beverage promotions
• Upselling room and meal packages for higher revenue.
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Responsible for accurate and efficient accounts and guest billing processes.
• Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• Ensure that all reservations and cancellations are processed efficiently.
• Keep up to date with room rates and special offers to provide accurate information to guest.

1.0- Night Auditor/ Receptionist – Al Massa Hotel Group of Company
Al Massa Hotel Apartments
Zaeed Bin Sultan Street, Town Center Al Ain, UAE.
March 18, 2013 up to March 18, 2015.
• Undertake front of house duties including meeting, greeting and registering the guest, to ensure a superb customer service experience.
• Deal with the guest request to ensure a comfortable and pleasant stay.
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Responsible for accurate and efficient accounts and guest billing processes.
• Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• Ensure that all reservations and cancellations are processed efficiently.
• Keep up to date with room rates and special offers to provide accurate information to guest.
• IDS System and FIESTA (Property Management System)

2.0- Helpdesk/ Property Supervisor – Tadmur Real Estate
Bridgestreet Worldwide- Les Roses Residence
Al Saad, Doha Qatar
July 22, 2010 up to November 11, 2010

• Overall in charge of the premises including maintenance and security.
• Make sure all attachments and registration form were completely filled up upon check-in.
• Attentive to tenants request.
• Receives reservation and encode in the system for room forecast.
• Responsible to call/ email maintenance department for any damages concern of the establishment.
• Cashiering
• Prepare the apartment/flats for upcoming tenants both for short term and long term accommodation.
• Make request for unavailable items for flats like tissues, coffee, sugar, cream, detergent etc.
• Ensures that parking area is available exclusively for tenants only.
• Responsible for monthly report for maintenance, incident, occupancy, sales and housekeeping.
• OSCAR Operating System.

OTHERS

3.0- Night Front office Associate – Cebu Rajah Park Hotel
August 17, 2009- February 11, 2010

4.0- Front Office Agent – J.King Corps.
Crown Regency Hotel and Towers/ Residences
November 4, 2007- June 23, 2009

5.0- Customer Service Specialist – RC Goldline Cellphone Shop
SM City Cebu
March 6, 2007- August 28, 2007

6.0- Sales Staff – Suyen Corporation
BENCH
September 14, 2005- February 13, 2006
Personal Information
Age -35 years old
Date of Birth – August 13, 1983
Nationality – Filipino
Civil Status – Single

Character References

1. Mr. Mostafa Shaban
Front Office Manager
Courtyard by Marriott Al Barsha
Email Address: [email protected]
Mobile No. +971 56 143 5862

2. Mr. Syed Baseeruddin
Duty Manager
Sheraton Sharjah Beach Resort and Spa
Email Address: [email protected]
Mobile No. +971 52 318 2492