Education

2008-2010 (PNL) Practical Nursing license at Montessori Professional College

it is a ladderized course in the philippines

2010 - 2010 English Communication at Technical Education and Skills Development Authority (TESDA)

its just a short course for me to able to enhance my communication skills.

2011-2011 Reflexologist at Rizal Technological University

it just a short course under Technical Education and Skills Development Authority (TESDA)

Experience

07/26/2016 - present Healthcare Specialist at Concentrix philippines

I’ve been a claims specialist to Aetna health plan my duties are provide the status of their claims clearly and also explained well if there’s some denials and give them Information about their claims & there’s incorrect process initiate to send the claim to reviewed again but i’just make sure that they understand all things that happen on their claims and set them an expectation that is not a guarantee of payment or additional payment because the re process that I’m going to submitted it will be subjected for review. & if need to file an appeal assist them well on how file and so it wont be denied for some incorrect process so they request will not be denied for some timely filling some denials

02/01/2016 - 07/01/2016 Technical Support Representative at Convergys Philippines

I’ve been technical Representative for almost 7 months only because my mom died & i need to fix some stuff’s well I’ve been as tier 1 agent at INTUIT its a financial software the was based in the U.S we ensure all the concerns/calls the we received was able to stick with a job until it is finished

2014-2016 Healthcare Assosciates at Teleperformance Philippines

As i started I’ve been as eligibility & benefits agent specifically to a medication or should i say Prescription Drug Plan & giving professional, Efficient and high quality service to a various call center companies. first I’ve been with Well care health plan as eligibility and benefits agent my duties are to provide accurate information about Their benefits informing them as well if that specific services/procedure needs to have a prior authorizations and the Restriction as well on the plan of the member that their calling & educate some Information in regards to medicare/medicaid process for them to clearly understand.

And iv’e been Transferred over to a member escalation team department for almost 7 months handling escalations call to our valued members and some complaints as well.

2011-2014 Emergency Medical Technician ( EMT ). Medic at Makati Poblacion Rescue Philippines

One of the most critical EMT responsibilities is assessing the medical needs of the sick or injured. This must be done quickly and efficiently, especially in serious life or death situations when a minute lost can mean the difference between saving someone or not.

In order to provide an accurate assessment, an EMT must remain composed enough to draw upon his or her training and experience. Sometimes making an assessment is relatively easy. An example would be when a child has fallen and broken their arm. The EMT stabilizes the broken bone, checks for shock or any other injuries and transports the child to the hospital so the bone can be x-rayed and set.

A more difficult assessment would be a car crash where multiple people are injured. Then, the EMT must decide who is in the most dire need of help and administer aid to save that person before responding to the others.

Another one of the top EMT responsibilities involves taking vital signs of the sick or injured. The first of the basic vital signs is level of consciousness (LOC). Is the patient conscious or unconscious? Are they awake and able to communicate? To they respond to physical stimulation? The second vital sign is respiration. Are they breathing? If not, swift intervention must occur to save them. Is their breathing weak or labored and rasping? This can indicate their condition.

The next step is to take their pulse to see if their heart is still pumping blood through their veins. If no pulse, immediate steps must be taken to restart the heart beating. The condition of the patient’s skin is another vital sign. Color is important. Are they flushed, jaundiced, pale or bluish? What is their skin temperature – hot, cold or clammy? Dry or heavily perspiring? These can indicate their condition and guide the EMT toward a medical assessment. Their pupils are another vital sign. Dilated or restricted? How do they respond to light? Blood pressure is also a vital sign.