Kathleen Agustin Customer Service / Bank Teller
PhilippinesKATHLEEN F. AGUSTIN
115 SAN PEDRO BAUTISTA ST.,
S.F.D.M., QUEZON CITY 1105
02-664-1901 / 0995-3016970
[email protected] & [email protected]
PERSONAL DATA:
DATE OF BIRTH: December 30, 1975
PLACE OF BIRTH: Sta. Cruz, Manila
HEIGHT: 5’4
WEIGHT: 120 Lbs
LANGUAGE SPOKEN: Filipino & English
CIVIL STATUS: Married
SPOUSE NAME: Alvin DL. Agustin
OCCUPATION: Table Supervisor / Casino Dealer
(Philippine Amusement & Gaming Corporation)
EDUCATIONAL BACKGROUND:
TERTIARY: La Consolacion College
Mendiola, Manila
COURSE: Bachelor of Science in Tourism
1993-1997
SECONDARY: St. Joseph School
Tondo, Manila
1989-1993
PRIMARY: Immanuel Lutheran School
Tugatog, Malabon City
1983-1989
WORK HISTORY:
PHILAMLIFE CALL CENTER
Aurora Blvd., Cubao
Telephone Operator
February 28, 2018 – December 21, 2018
DUTIES:
> To consistently provide thoughtful, caring and sincere service
> Process all external and internal calls either by redirecting calls or assisting the caller
> Take ownership of the caller’s request and ensure follow up according to company’s standards
> Have sufficient working knowledge of all departments, in particular with the company’s Officers
> Maintain and monitor the telephone software system
> Follow up the monthly directory for updates
> Serve as a liaison for callers requiring information relating to all aspects of the company
> Handle and distribute messages for the officer
> Have full knowledge of the company’s emergency procedure
> Follow department policies, procedures and service standards
> Follow all safety policies
> Other duties as assigned
ACQUIRE ASIA PACIFIC
Shaw Boulevard, Mandaluyong
Customer Service Representative
November 3, 2014 – December 9, 2015
DUTIES:
> Answer phones inquiries and questions
> Respond to customer request and complaints
> Handles billing inquiries and misapplied payments
> Troubleshoot problems and provide information
> Manage and resolve customer’s complaints
> Sell products and place customers orders in computer system
> Process orders, forms, and applications
>Identify and escalate priority issues
> Update existing customer information
> Enter new customer information into system
> Provide customers with product and service information
> Follow up customer calls when necessary
> Document all call information according to standard operating procedures
> Complete call logs
> Produce call report
> Other duties as assigned
BANCO FILIPINO SAVINGS AND MORTGAGE BANK
Roosevelt, Quezon City
Bank Teller
April 16, 2002 – December 5, 2007
DUTIES:
Ø Preparing of accounting tickets for daily expenses & monthly reports
Ø Balancing of cash and ATM transactions
Ø Processing of Credit Card Payments
Ø Teller, ATM Teller, New Accounts Teller , Accounting & Vault Custodian
Ø Processing of incoming and outgoing checks subject for clearing
Ø Processing of all ticket thru General Ledger on-line
Ø Filing of signature cards ( close & open accounts)
Ø Does other duties that may be assigned from time to time
DISTACOM COMPANY INCORPORATED
Level 4 Unit 403 SM City Manila
Retail Sales Department
Retail Sales Representative
August 22, 2001 – November 30, 2001
DUTIES:
Ø Assist existing clients with regards to the service problem they encounter
Ø Receive payments of subscriptions fees (Infopage / Recall )
Ø Promotes new products and services to the both old and new potential clients
Ø Does daily transactions such as inventory purchase order, subscription fees and daily sales
Ø Deposit to the bank all the daily collection from subscription payments and sales
Ø Providing direct marketing strategies
OZI-LAND EDUCATION & IMMIGRATION CONSULTANTS
20 Marrickville St., New South Wales, Australia 2204
Education Department
Office Staff
March 1, 2001 – July 5, 2001
DUTIES:
Ø Answering phone inquiries, complaints and taking messages
Ø Attending to clients needs
Ø Filing of documents, papers, letters and forms
Ø Typing letter from dictation
Ø Going to various Departments of Immigration to lodge application
Ø Making schedules for clients
Ø Other duties as directed
BAYAN TELECOMMUNICATIONS INCORPORATED
234 Roosevelt Avenue, S.F.D.M., Quezon City
Customer Service Division – Bayan Assist Department
International & Local Operator
Customer Service Representative
November 23, 1998 –February 24, 2001
DUTIES:
Ø Connecting subscriber to a dialable location
Ø Enter call details for billing as supplied by the subscriber
Ø Handle coins, hotel and APS call
Ø Transfer calls to other system operator for handling
Ø Handle customer complaints as well as interest
CINDERELLA MARKETING CORPORATION
825 EDSA, Quezon City
Ladies Imported Department
Merchandising Assistant
March 11, 1998 – August 10, 1998
DUTIES:
Ø Monitoring of incoming and outgoing merchandise
Ø Preparing reports such as purchase order, price adjustment, sell thru, photo file & inventory reports
Ø Call Fashion Consultant from different branches for updating sales
Ø Visiting store branches like BRUNO MAGLI, LAUREL & MOMENTO to supervise the area
Ø Handles customers complaints if necessary
Ø Performing other task assigned and as required
Education
- June 1993 - October 1997 Bachelor of Science in Tourism at La Consolacion College
-
I have completed a Bachelor of Science in Tourism which was a 4 year course, successfully obtaining a Certificate and a Degree. The course involved Tourism as well as travelling national and international places. I have acquired above average grades in all subjects.
Experience
- February 2018 - December 2018 Customer Service /Telephone Operator at PhilAm Call Center
-
● To consistently provide thoughtful caring and sincere service
● Process all external and internal calls either redirecting call or assisting the caller
● Take ownership of the caller’s request and ensure follow up according to company’s standards
● Have sufficient working knowledge of all departments, in particular with the company’s Officer
● Handle and distribute messages for the officer
● Serve as liaison for callers requiring information relating to all aspects of the company
● Maintain and monitor telephone software system
● Follow up the monthly directory for updates
● Follow departments policies, procedures and service standards
● Follow all safety policies - November 2014 - December 2015 Customer Service Representative at Acquire Asia Pacific (AU Account)
-
● Answer phones inquiries and questions
● Respond to customer request and complaints
● Handles billing inquiries and misapplied payments
● Troubleshoot problems and provide information
● Manage and resolve customer’s complaints
● Sell products and place customers orders in computer system
● Process orders, forms and applications
● Identify and escalate priority issues
● Update existing customer information into system
● Enter new customer information into system
● Refers customers’ complaints to manager for prompt resolution.
● Provide customers with product and service information
● Follow up customer calls when necessary
● Document all call information according to standard operating procedures
● Complete call logs
● Produce call report - April 2002 - December 2007 Bank Teller/Accounting Staff at Banco Filipino Mortgage & Savings Bank
-
● Preparing of accounting tickets for daily expense and monthly reports
● Responsible for reviewing, processing and executing a variety of accounting transactions related to the Unit’s business including expense posting.
● Prepare process documentation for existing/new processes.
● Collect data and prepare monthly reports.
● Processing of incoming & outgoing checks subject for clearing
● Processing of all ticket thru General Ledger
● Balancing of cash and ATM transactions
● Teller, ATM Teller, New Accounts Teller, Accounting Clerk and Vault custodian
● Filing of signature cards (close & open accounts) - August 2001 - December 2001 Retail Sales Representative at Distacom Company Incorporated
-
● Assist existing clients with regards to the service problem they encounter
● Receive payments of subscription fees (Infopage / Recall )
● Promotes new products and services to the both old and new clients
● Does daily transactions such as inventory purchase order, subscription fees and daily sales
● Deposits to the bank all the daily collection from subscription payments and sales
● Providing direct marketing strategy - March 2001 - July 2001 Office Staff at Ozi-Land Education & Immigration Consultants (NSW, AU)
-
● Answering phone inquiries, complaints and taking messages
● Attending to clients needs
● Filing of document, papers and forms
● Typing letter from dictation
● Going to various Departments of Immigration to lodge application of clients
● Making schedules for clients
● Provided assistance during car deliveries. - November 1998- February 2001 International & long Distance Operator at Bayan Telecommunications Incorporated
-
● Connecting subscriber to a dialable location
● Enter call details for billing as supplied by supplied by the subscriber
● Handle coins, hotels and APS call
● Transfer calls to other system operator for handling
● Handles customer complaints as well as interest - March 1998 - August 1998 Merchandising Assistant at Cinderella Marketing Corporation
-
● Monitor of incoming and outgoing merchandise
● Prepare reports such as purchase order, price adjustment, sell thru, photo file & inventory reports
● Call Fashion Consultant from different branches for updating sales
● Visiting store branches like BRUNO MAGLI, LAUREL & MOMENTO
to supervise the area
● Handles customer complaints as well as interest