ELLAINE CRUZ SANTOS

228 San Nicolas 2, Magalang, Pampanga

Contact No.:  +639057590528

E-mail address:  [email protected]

Career Objective: To secure a position in a well established organization with a stable environment that will lead to a lasting relationship and further development of my talents and skills for continuous career improvement.

HIGHLIGHTS OF QUALIFICATIONS:

• §  Energetic, hardworking, learns new system quickly and takes initiative.
• §  Dedicated individual; reputation for consistently going beyond what is required.
• §  Computer proficient with Microsoft Word, Microsoft PowerPoint, Adobe Photoshop and Web Browsing.
• §  Excellent human relations skills, having dealt a variety of customers, and employees.
• §  Can work with less supervision.

WORK EXPERIENCE:

January 2013 – Present

RNCJ Design and Prints
Poblacion 1, San Nicolas 1, Magalang Pampanga

Layout Artist / Office Secretary

Duties and Responsibilities

• As a layout artist, I work  with software such as the Adobe Photoshop and Microsoft Powerpoint. Determines the color and size of type for the layout and the illustrations to be included. At times, I develop the design; at other times, simply produces  the concept.
• As an office Secretary, I who keep the office organized, makes sure the various appointments and meetings on the schedule are kept straight and manages the flow of visitors or employees who need to see the management staff.
• Drafting letters and other documents, such as PowerPoint presentations/Microsoft Word.
• Answering the phone and answering queries.
• Photocopying and printing
• Using various computer packages – Word, Excel, PowerPoint, Adobe Photoshop.

Sutherland Global Services

August 2011  – January2013
Berthaphil 2, Berthaphil Compound Jose Abad Santos Avenue CSEZ Clark Pampanga

Customer Service Consultant

Duties and Responsibilities

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
•  Check to ensure that appropriate changes were made to resolve customers’ problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.

Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Elmsan Food Catering and Services

October 2008 – November 2010

Carworld Pampanga, City of San Fernando

Cashier/Office Secretary

Duties and Responsibilities

·         Responsible for processing refunds and exchanges and managing the cash drawer

·         Tally funds and ensure that everything is in order.

·         Sometimes work double as a customer service representative and provide customers with a positive buying experience.

·         Take payment in exchange of items sold

·         Process exchanges and refunds

·         Answering the phone and answering queries

·         Photocopying and printing

·         Using various computer packages – Word, Excel, PowerPoint, Adobe Photoshop

Nanox Philippines Inc.

August 2003- February 2004

Clark Angeles City, Pampanga

Production Operator/Encoder

Duties and Responsibilities

·         Inspects visually  cellphone panels, making sure that the panels are all in good condition and no damages or defects.

·         Isolates good and no good panels.

·         Enters a wide range of information into computers for a variety of purposes.

EDUCATIONAL BACKGROUND

COLLEGE:           Our Lady Of Fatima University  Lagro, Quezon City, Phils

Years Attended:  2004-2008

Course:              Bachelor of Science in Nursing (Undergraduate)

COLLEGE:           Pampanga State Agriculture University

Magalang, Pampanga, Phils.

Years Attended:  2001-2003

Course:              Associate in Computer Programming

SECONDARY:     Pampanga State Agriculture University

Magalang, Pampanga, Phils

Years Attended:  1997-2001

PRIMARY:          Magalang Elementary School

Magalang, Pampanga, Phils

Years Attended:        1991-2007

Personal DATA

Passport:  EC1265130 / Valid until May 30, 2019

Age :                        35

Gender:                    Female

Weight:                    48 kgs.

Height:                     5’2”

Civil Status :             Single

Citizenship                Filipino

Language Spoken :   English, Filipino

I hereby certify that the above mentioned information is true and correct to the best of my knowledge and belief.