Netrom Protim Borthakur

Sector 1, Opp. Ayyapa Temple, Gandhinagar, GJ, INDIA

(+91) 700 271 3212

[email protected]

Objective:      To obtain a  job in Canadian company that excelent skills, building relationship skills, time management skills in order to gain experience in the field of Marketing and Sales.

Education:     Assam Kaziranga University

Jorhat, Assam, IN

Bachelor in Electronics and Communication

GPA: 6.62

Anticipated date of Graduation in April 2018.

Experience:    Nutrisystem, Inc.- Fort Washington, PA                                            October 2018 – Present

Marketing and Sales Representative

·         Used Moxie to handle customers quires and database to maintain over 1000 clients.

·         Sell the Nutrisystem weight loss or transition programs to qualified leads on chat.

·         Meet or exceed all monthly defined targets as issued by supervisors. That includes sales conversion, maintain AHT, Wrap-up time and CSAT.

·         Build rapport with customers to identify need then recommend suitable program for weight loss or maintenance.

·         Handle each customer interaction with courtesy and respect to guarantee exceptional service while supporting company values and policies.

·         Disclose all applicable terms and conditions or medical guidelines to customers who start any program.

Nutrisystem, Inc. – Fort Washington, PA                                      October 2017 – August 2018

Customer Service Representative (Chat)

·         Used Moxie to handle customers quires and database to maintain over 1000 clients.

·         Assist customer on the website to place one-time a la carte orders for new and existing customers.

·         Edit customer menu for upcoming orders.

·         Update auto delivery dates for customer accounts.

·         Switch customer programs upon request.

·         Auto- Delivery cancellation only for the new customers.

·         Reship, request replacements.

·         Order tracking information.

·         Return Merchandise Authorization (RMA).

·         Courteous, helpful, energetic, respectful and empathetic and solution driven when dealing with customers.

·         Meet or exceed all monthly defined targets as issued by supervisors. That includes, maintaining AHT, Wrap-up time and CSAT.

Nutrisystem, Inc. – Fort Washington, PA                                     April 2017 – October 2017

Customer Service Representative (Emails)

·         Used Moxie to handle customers emails and resolving task over 700 clients.

·         Edit customer menu for upcoming orders.

·         Update auto delivery dates for customer accounts.

·         Switch customer programs upon request.

·         Auto- Delivery cancellation for existing as well as new customers and retention.

·         Refund, Reship, request replacement.

·         Order tracking information.

·         Return Merchandise Authorization (RMA).

·         Courteous, helpful, energetic, respectful and empathetic and solution driven when dealing with customers.

·         Meet or exceed all monthly defined targets as issued by supervisors. That includes, maintaining THT, TRT and Email Response time.

Relevant:        ECS ET1114: English Communication

Skills &           Assam Kaziranga University, Jorhat, Assam                                                          August 2013

Courses

·         Team presentation – emphasizing on Instrumentation section of CCI.

·         Dream Campaign Project – strategized a visual communication for a made-up brand.

BC ET1119: Business Communication

Assam Kaziranga University, Jorhat, Assam                                                         January 2014

·         Developed the SWOT analysis and summary a business plan for a fictional online start up.

·         Adapt at Photoshop CS6, InDesign CS6, Illustrator CS6.

·         Proficient with Microsoft Office – especially Excel, Word and PowerPoint.

·         Comfortable with Windows XP, Windows 8, Windows 8.1, Windows 10.

Interest

·         Visual Communication, information design, presentation.

·         Consumer electronics – particularly video games, software, laptops and gadgets.

·         Co-hosted a poem recitation and table tennis in the University.