ALEXANDER P. CASIN

Home Address:  7 Maximo Drive Susano Road Novaliches, Quezon City

Contact Numbers:  0949-9678347 / 09985343011 / 417-0536

Email Address: [email protected] / [email protected]

WORK EXPERIENCES:

IT Support Engineer

2Success Inc.

25th floor GT Tower International Dela Costa St. corner Ayala Avenue Makati City

Duties and Responsibilities:

∙    Provides daily support to end-users.

∙    Repairs and troubleshoots desktops and laptops.

∙    Received and set up the newly delivered IT Assets (desktops, laptops and printers).

∙    Handle the installation of Windows 10 Pro Operating System, MS Office 2016, Bitdefender anti-virus, network printer and other applications.

∙    Logged all service request and incidents in OTRS.

∙    Handled IT asset inventory for both hardware and software.

∙    Creating new user accounts and deleting/disabling user accounts using Active Directory.

November 3, 2014 – Present

IT / Audit Staff

Mantrade Development Corporation / IT / Audit Section

2280 Don Chino Roces Avenue Extension Makati City

Duties and Responsibilities:

∙    Provide daily technical support to end-users.

∙    Repairs and troubleshoot personal computer both laptops and desktops.

∙    Creates and restore database in Server 2008.

∙    Install operating system and other software applications to the new computers.

∙    Handled the installation of new network cables.

∙    Handled IT asset inventory for both hardware and software.

August 16, 2012 – June 30, 2014

Deskside Engineer

IBM Solutions Delivery, Inc. / Internal Support Services (ISS)

5th floor IBM Plaza Eastwood Avenue Libis, Quezon City

Duties and Responsibilities:

∙    Configure the desktop or laptop (Think Pad) assigned to the End user.

∙    Install network printer and provides IT support to the company.

∙    Update the SWTL (Software Tracking Tool) database and creates back-up for reference.

∙    Handles troubleshooting of computers and networking.

∙    Handles physical inventory of both desktops and laptops in the stockroom.

April 14, 2011 – May 31, 2012 (End of Contract)

Program Trainee

TATA Consultancy Services

18th floor Rufino Tower Ayala Avenue corner Rufino Street Makati City

Duties and Responsibilities:

∙    Undergo extensive training using COBOL programming language in a UNIX, Mainframe and AS/400 environment, SQL and BANCS (Banking System Application)

∙    Trained and worked as a Developer in Khan Bank (client)

∙    Performs development, testing and maintenance procedures for system software to meet the requirements needed by clients

November 2007 – July 2008 (End of Contract)

EDUCATIONAL BACKGROUND:

ELEMENTARY        Novaliches Elementary School

Quirino Highway Novaliches, Quezon City

March 29, 1992

HIGH SCHOOL        Camarin High School Cielito Zamora Annex

Cielito Homes, Camarin, Caloocan City

March 30, 1996

VOCATIONAL        STI College

911 Lerma St. Sampaloc, Manila

Certificate in Programming in Business Systems

Major in COBOL Programming

November 29, 1999

COLLEGE            University of Manila

M.V. Delos Santos St. Sampaloc, Manila

Bachelor of Science in Computer Science

March 25, 2006

TRAININGS ATTENDED:

Technical Education and Skills Development Authority

NC II in Computer Systems Servicing

Certificate Number: 19131402004385

ULI: CAP-79-123-04056-001

Issued on: February 20, 2019

Valid Until: February 19, 2024

CHARACTER REFERENCES:

Aristotle Aguila

2Success Inc.

IT Team Lead

40th floor PhilamLife Tower

Paseo de Roxas, Makati City

(02)666-1652 / 09053225360

Arlynda Pascual

Department of Social Welfare and Development

Social Welfare Officer 3

Batasan Hills Quezon City

(02)931-8101 / 09158897794

Jhun Canares

Mantrade Development Corp.

Senior IT Support

2280 Don Chino Roces Avenue Ext. Makati City

(02)843-8011