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Reina Claire Apiag Customer Service Representative

Philippines
Can work well under pressure.DedicatedFLEXIBLEhardworkingI am person who accepts critism positivelyKnowledge in MS (exelPowerPointword)

Hi My name is Reina Claire but you can call me “RC”. I am 22 years old. I am raised and born in the Philippines. I took up 2 courses in college, first is Psychology (University of San Carlos, 2013-2015)and second one is Information technology (University of Cebu, 2017-2018). I have 5 siblings and I am the eldest. I have worked experience in Telecommunications company for 4 years in Sykes Asia Inc. Sykes pioneers the call center in Philippines and its the top leading call center here in Cebu. I worked as technical support representative for one year and after all the ups and downs I got promoted as one of the Subject Matter Expert. It was never an easy an job but, through hard work and dedication I was able to overcome it. As  SME, I have to assist agents (Do coaching and real time feedback ),take escalation calls and I have to meet my managers expectations. Sometimes , there were days that I coudn’t meet their expectations but I always try my best to cope up with it .I am very much interested to work abroad specially working in your prestigous and growing company. I am a person who have the ability to work well under pressure. Attendance has never been an issue to me. I am dedicated and always love what I am doing. I believe all the qualities that I have makes me fit to the position  that you are looking for. This is one in a million opportunity and I would really love to take it and be one of the asset in your company.

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2015-2019 Subject Matter Expert at Sykes Asia Incorporated