Myra Guinto Del Pilar
“To be a part of a highly competitive organization where I will be able to share my knowledge and skills in People Management, Sales and Passion in Customer Service, nevertheless broaden my experience in my chosen career”.
JOB EXPERIENCE
TECHNICAL SUPPORT/CSR SUPPORT
ARVATO BERTELSMANN | HORIZON ACCOUNT |
JUNE 2018 to PRESENT
Arvato Bertelsmann Clark – Philippine Branch 4/F 5th Floor eCommerce Plaza Bldg1 Garden Road, Eastwood City Bagumbayan Libis Quezon City Philippines 1110
Clark Branch: 4th & 5th Floor, Tech01 Bldg, SM Clark M.A. Roxas Avenue in Clark Freeport, Angeles City in Pampanga, Philippines.
² Take ownership of on-going customer issues from start to successful completion with an emphasis on excellently.
² Successfully troubleshoot with resolution on every job received.
² Successfully establish rapport and relationship with a wide variety of people and business owners.
² Manage a high volume of ‘customer cases’ to resolution.
² Meet all performance objectives.
² Master the products supported/offered.
² Communicate technical matters in layman’s terms.
TRAVEL SPECIALIST
PRICELINE.COM | MOTIF BUSINESS MANAGEMENT |
November 2015 to April 2016
Motif Limited – Philippine Branch 4/F, E-Commerce Plaza,1 Garden Road Eastwood Cyberpark, Bagumbayan, Libis Quezon City 1110, Manila |Phone: +63-2-900-1158| Fax: +63-2-900-0865
² To objectively assess and constructively criticize the quality of voice/phone/product skills of his/her respective team
² Handling Client and internal calibration and clarifying doubts with the client
² To continuously review and fine-tune the quality assurance strategy to ensure that it meets business requirements and customer expectations
² Must be able to independently handle time-sensitive and confidential document
BUSINESS DEVELOPMENT OFFICER TO CORPORATE SALES HEAD
CORPORATE GUARANTEE & INSURANCE COMPANY |
March 1, 2015 to September 15, 2015
2/F CGIC Building Jose Abad Santos Avenue City of San Fernando Pampanga
² To support the corporate sales department in its various functions and targets, thereby ensuring the attainment and fulfilment of the vision, mission and core values.
² Plans and administers the department’s operation, premium target, strategies and action plan.
² Closely monitors account receivables of the department and collection of the past due accounts.
² Performs other sales-related duties that may be assigned from time to time.
² Assist in the visitation of agents and fleet accounts.
² Develops insurance plans, including plans for single policy and those for comprehensive coverage.
² Closely monitors account receivable of customers and arranges actual collection of payment.
CORPORATE ACCOUNT EXECUTIVE/ TRAVEL CONSULTANT
AMEGA TRAVEL AND TOURS SERVICES |
June 2014 to October 4, 2014
Horizon Hill Hotel (main) Malabanias Road Cor. Plaridel St. Angeles City
Branch at: Queens Hotel 1136 Tinio Cor. Constine St. Angeles City
² Corporate account executive and Travel Consultant -handling Corporate accounts for new clients and maintaining old clients –
² Developing tour package -international and domestic ticketing
IN HOUSE SALES OFFICER
SWIRE TRAVEL PHILIPPINES INCORPORATED |
April 1, 2013 to Dec 30, 2013
Unit 4-B 6/F Country Space Building 1 Sen. Gil Puyat Ave., Salcedo Village Makati Branch:
G/F Holiday Inn Mimosa Drive Clark Freeport Zone 2023.
² Handling Corporate Accounts for new clients and maintaining old clients. Swire Travel target market are the corporation, SME and Single Proprietorship, Developing tour packages
² International and domestic booking and Engaging in Meetings-Incentives-Convention and Exhibitions Program
TRAVEL CONSULTANT
SWIRE TRAVEL PHILIPPINES INCORPORATED |
March 2011 to April 1, 2013
Unit 4-B 6/F Country Space Building 1 Sen. Gil Puyat ave., Salcedo Village Makati City and Branch: G/F Holiday Inn Hotel Mimosa Drive Clark Freeport Zone 2023
² Handling international and domestic ticketing via Abacus GDS. The company is accredited by IATA International Air Transport Association and Uniglobe Global Partner Agency.
² Arranges Tour packages International and domestic routes,
² Sales executive at the same time for corporate accounts handled by the company.
SALES AND MARKETING EXECUTIVE (Promoted from Reservation Officer)
PUNING HOTSPRING AND RESTAURANT|
April 2009 to February 15, 2011
G/F Holiday Inn Hotel Mimosa Drive Clark Freeport Zone 2023
² Assigned to market and advertise Puning Hot Spring And Restaurant and Pinatubo Spa Town
² Tasked to do administrative work as well as clerical.
² Develop new business and partnership with international group.
² Puning Hot Spring | Tour Wannabe |Hana Tour ( Group of Company)
RESERVATION OFFICER
TOUR WANNABE INCORPORATED (HANA TOUR)|
April 9, 2007 to Apr 2009
G/F Oxford Hotel MA Roxas Clark Freeport Zone 2023
² My assigned task is reservation of hotel booking and airline booking.
² Admin and accounting work such as cash flow, payroll, account receivables and payables.
² Puning Hot Spring | Tour Wannabe |Hana Tour ( Group of Company)
IT PERSONNEL & OFFICE STAFF
H&T MARIN TRADING CORPORATION |
May 2006 to April 2007
Amor St. Friendship Highway Angeles City
² Assigned to the maintenance of the website and the computer.
² Administrative and clerical work such as payroll, computation of the weekly and monthly expenses, the inventory of products and inventory of stocks and other official business(bank transaction, SSS, Phil Health and PAGIBIG housing loans) .
STUDENT ASSISTANT (LABORATORY CUSTODIAN) AND OFFICE OF STUDENT AFFAIRS SECRETARY REPUBLIC CENTRAL COLLEGES |May 2002 to April 2006 Plaridel Street Angeles City
² Assigned at Republic Central Colleges when I started working was at the laboratory for inventory of the chemicals and a custodian and was transferred to the Office of Student Affairs, I became the Secretary of the Head Office of Student Affairs.
² Assigned in the circulation of rules and regulation of the school and every event/ activity of the school.
ASSET MANAGEMENT GROUP, SECRETARY (OJT)
AMG REGIONAL DESK CENTRAL LUZON PHILIPPINE NAT’L BANK REG 3 | April 2005 to May 2005
² Assigned at the ASSET MANAGEMENT GROUP, the tasks I usually do are filing documents, documenting necessary assets of the customer.
² Arranging their title of contract and sending to the branches of the bank.
SEMINARS and TRAININGS
BARISTA TRAINING NATIONAL CERTIFICATE II
Galley Academy of Experts Inc. | March 4 to 28, 2019
Peso Bldg. Angeles City Hall Pulung Maragul, Angeles City 2009 Pampanga
CONFIDENT CONVERSATIONAL SKILLS|SOUTHEAST ASIA SPEAKERS & TRAINERS BUREAU INC.| June 9, 2015
Astoria Plaza J. Escriva Drive Ortigas Center Pasig City
ASSERTIVENESS AND SELF-CONFIDENCE BUILDING & POWERING UP YOUR QUOTIENT | ARIVA ACADEMY July 22, 2015
Asian Institute for Management Conference Center, Makati City
ABACUS GLOBAL DISTRIBUTION SYSTEM TRAINING|
ABACUS BASIC RESERVATION 91.5 SCORE
March 8-11, 2011
3/f Trafalgar Bldg. HV Dela Costa Makati 1227 Philippines
STARTEK BRAND WARRIORS | CERTIFICATE OF COMPLETION
Outstanding Performance
June 17 2016
DEPARTMENT OF TOURISM | ATTENDANCE
HUMAN INFLUENZA SIMULATION
Marlim Manson Hotel Angeles City| May 29, 2009
RAYOMAR MANAGEMENT INC | COMPLETION
CORPORATE INTEGRATION SEMINAR
4th floor Country Space Bldg., Gil Puyat Ave., Makati City
October 25 2011
DEPARTMENT OF TOURISM | ASEAN-KOREA CENTER
COMPLETION TRAINING | RANKING 3RD
KOREAN LANGUAGE COURSE
Angeles City
August 7 to August 2013
ACF CONSULTANCY AND TRAINING SERVICES | COMPLETION
ISO 9001QUALITY MANAGEMENT SYSTEM
(QMS) ONE DAY INTERPRETATION TRAINING
LGC Conference and Training Center
Jose Abad Santos Avenue City of San Fernando
March 12, 2015
LAUS GROUP | CORPORATE GUARANTEE AND INSURANCE COMPANY
ORIENTATION MOTOR INSURANCE
LGC Conference and Training Center
Jose Abad Santos Avenue City of San Fernando
April 20, 2015
LAUS GROUP | CORPORATE GUARANTEE AND INSURANCE COMPANY
ISO ORIENTATION AND CARD PAYMENT
LGC Conference and Training Center
Jose Abad Santos Avenue City of San Fernando
July 16, 2015
LAUS GROUP | CORPORATE GUARANTEE AND INSURANCE COMPANY
ORIENTATION FIRE INSURANCE
LGC Conference and Training Center
Jose Abad Santos Avenue City of San Fernando
July 16, 2015
PRICELINE.COM | ROOKIE ROW DIPLOMA
COMPLETION | WORLDSPAN & FARELOGIX
PRICELINE AIR TRAVEL SERVICES
January 6, 2016
PRICELINE.COM | REGULAR AND PUNCTUAL ATTENDANCE
PRICELINE AIR TRAVEL SERVICES
January 6, 2016
CO-CURRICULAR
RAYOMAR GROUP OF COMPANY (ANNUAL PARTY) |
NOMINATED AS ” BEST EMPLOYEE OF THE YEAR”
Dusit Hotel, Makati City Philippines| December 6, 2013
DEPARTMENT OF TOURISM| 1ST ASEAN KOREAN LANGUAGE SEMINAR
August 5-16, 2013
Marlim Mansion Hotel |Dir. Ronaldo Tiotuico
DEPARTMENT OF TOURISM|SIMULATION EXERCISE
May 29, 2009
Marlim Mansion Hotel|Dir. Ronaldo Tiotuico
2ND AREA COUNCIL MEETING OF JUNIOR CHAMBER INTERNATIONAL
May 02, 2009
Century Hotel PAGCOR Casino
2ND AREA COUNCIL MEETING OF JUNIOR CHAMBER INTERNATIONAL|
CATALYST LEADERSHIP SEMINAR
Century Hotel Pagcor Casino
May 02, 2009
2ND AREA COUNCIL MEETING OF JUNIOR CHAMBER INTERNATIONAL|
THE KEYS TO EFFECTIVE COMMUNICATION
Century Hotel Pagcor Casino
May 02, 2009
NATIONAL POLICE COMMISSION,REG.3|
HEAD PROCTOR, PNP AND PROMOTIONAL EXAM
Republic Central Colleges, Angeles City
April 25, 2004
Education
Tertiary|2002-2006
Bachelor of Science in Computer Science
Republic Central Colleges
Angeles City, Philippines
Secondary |1998-2002
Republic Central Colleges
Angeles City, Philippines
Primary |1992-1998
Sto. Rosario Elementary School
Angeles City, Philippines
References
NEIL H. DATU
Dean, College of Computer Science
Republic Central Colleges
Angeles City
Tel.No: 887-5843
GLENN DEL FIERRO
Sales and Marketing Manager
Manila Water
Manila, Philippines
Mobile No: 09175161490
ANDY WILLIAM M. GARCIA
Special Assistant to the President
Corporate Guarantee and Insurance Company
2nd Floor CGIC Bldg. Jose Abad Santos Avenue
City of San Fernando Pampanga Philippines
Mobile No.: 09209126803
Personal Information
Nickname : Myra / Mai
Age : 33 Years Old
Date of Birth : April 14, 1985
Place of Birth : Angeles City
Height : 5’5’’ or 167.64 cm
Civil Status : Single w/2 Dependent
Citizenship : Filipino
Religion : Roman Catholic
Language Spoken : English and Filipino
SSS No : 02-2319458-6
TIN : 306-398-973-000
Passport # : P5627071A
I hereby certify that the above information is true and correct.
Myra Guinto Del Pilar
Applicant