Hazel C. Mendoza
041- Terraville subdivision, Burgos,
San Antonio, Zambales
+639 234 235 110
[email protected]

OBJECTIVE

Obtain a position as part of hospitality industry that utilizes my strong dedication in helping and serving customers and guests.

WORK EXPERIENCE
Candyriel Resort (Housekeeping Depertment
Gabaldon Nueva Ecija
August 2016 to August 2017

Main duties
– Dusting and polishing furniture and fixtures.
– Cleaning and sanitising toilets.
– Making beds and changing linens.
– Sweeping/vacuuming, polishing, and mopping hard floors.
– Sorting, washing, loading, and unloading laundry.
– Cleaning mirrors and other glass surfaces.
– Emptying trash receptacles and disposing of waste.
– Monitoring cleaning supplies and ordering more as needed.
– Reporting any necessary repairs or replacements

Service Host and Cashier (F&B Department)
The Lighthouse Marina Resort (Moonbay Marina Complex SBFZ)
May 2018 to January 1019

Main duties (Service Host)
– Responsible for taking orders and serving guest order with proper food presentation, safety and sanitation.
– Monitors guest satisfaction and takes personal reaponsibility to ensure it.
– Greet customers entering establishments.
– Responsible for cleaning tables and table set up.
– Ensure restaurant cleanliness, returning trays, and sanitizing cutleries and plates.
– Answer customers questions, and provide information on procedures or policies.
– Handle guests concerns and complaints professionally and calmly to resolve problems.

Main duties (Cashier)
– Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
– Maintain clean cashier area and wine cabinet.
– Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
– Answer customers questions, and provide information on procedures or policies.
– Responsible for answering phone calls.
– Answer customers questions and query, also responsible for sending emails for inquiries.
– Calculate total payments recieved during a time period.
– Responsible for making sales report.

SEMINARS/TRAINING ATTENDED
Bartending Seminar “Meet The Champions”
Hazard Analysis critical Control Point(HACCP)
Front Office Seminar/Workshop (NCII)
Hotel Immersion and familiarization tour in:
Housekeeping department
Front Office Department
Food and Beverage Department
Tourism Promotion Seminar/Workshop (NCII)
Practical Money Management and Investment Strategies
Sustainable eco-Tourism, food and Beverage , and banquet Services Seminar
Food safety and Restaurant Operation Seminar
Events Management seminar/Workshop (NCIII)
Pre deployment Orientation Seminar and Personality Development
SKILLLS

Track record of creating and maintaining effective hospitality relationships.
Logical thinking and positive approach.
Ability to work under pressure.
Customer service skills.
Positive attitude and commitment to costumer satisfaction.
Flexibility to work nights, weekends and holidays.
Multi-tasking.

EDUCATONAL BACKGROUND

TERTIARY Nueva Ecija University of Science and Technology
Sumacab Este, Cabanatuan City
2014 – 2018
SECONDARY San Isidro National High School
San Isidro , Lupao , Nueva Ecija
2010 – 2014
(2nd Honorable Mention)
PRIMARY San Isidro Elementary School
San Isidro , Lupao , Nueva Ecija
2004 – 2010

PERSONAL INFORMATION
Birthplace: Lupao, Nueva Ecija
Birthdate: August 31 1997 Age: 21
Religion: Born Again Christian Gender: Female
Civil Status: Single

CHARACTER REFERENCE
Mr. Jr. Avecillia
F&B Manager
The Lighthouse Marina Resort
252-5000

Mr. Rey Reyes
Senior Supervisor
F&B Department
The Lighthouse Marina Resort
252-5000

Mr. Charles Brian Jacob
Vice President
St. Augustine Foundation Colleges
Cabanatuan City, Nueva Ecija
+639287725716

I hereby certify that above all information are all true and correct to the best of my knowledge and belief.

Hazel C. Mendoza
Applicant