RUDEMAR Ventura ALGO

? 51 NATIVIDAD ST. PAG-ASA OLONGAPO CITY

? Mobile No: +639391718053

? Email add: [email protected]

Objective

To obtain a Receptionist position and utilizing exceptional customer care and clerical skills with a strong expertise in performing front desk operations to manage reception operations in a timely, professional, and courteous manner.

Profile Statement

Excelled in the role of frontline receptionist handling multiple functions including customer queries, administrative tasks and information monitoring. Enjoyed meeting the challenges of a high stress work environment and successfully maintained an efficient and effective reception service…

Professional Experience

March 2017 – Nov. 12, 2018 Front Desk Officer                                      Danat Qatar LLC

·         Managed receptionist area. Including greeting visitors and responding to telephone and in person requests for information

·         Prepares administrative and incidents reports

·         Receives tenant’s Maintenance requests and handle complaints

·         Type memos, correspondence and perform a variety of clerical duties

·         Escorts visitors for compound orientation

·         Assists the tenant for move in and move out of the villa

·         Prepares Shift schedules for staff

·         Ensuring the Club House and compound facilities are kept neat and clean at all times

·         Handling Cash and making weekly reports

·         Create an activity for the compound and kids

Jan 2015 – Jan 2017 Front Office Supervisor                                           Hotel Istana Kuala Lumpur *****(5 Star)

·         Always ensure outstanding customer care.

·         Maintains a friendly, cheerful and courteous demeanor at all times

·         Courteously and accurately answers inquiries from potential guests and accept hotel reservations.

·         Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

·         Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

·         Supervise daily shift process ensuring all team members adhere to standard operating procedures.

·         Train, direct the work of, resolve issues/problems and coach, counsel the front desk team members to ensure a quality operation.

·         Knowledgeable in Micro Opera.05 System.

·         Resolve customer issues, complaints, problem in a quick efficient manner to maintain a high level of customer satisfaction and quality service.

·         Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

·         Allocate rooms to expected arrivals after checking the guest preferences and special requests.

·         Build strong relationships and liaise with all other department’s especially housekeeping and reservations etc.

·         Cross check all billing instructions are correctly and updated.

·         Ensures safety by following guest check in and security procedures and reporting any suspicious activity to security, FOM and MOD.

2008– 2014    Service Crew                                                             Jollibee Franchise Philippines

·         Providing courteous beverage services to the guests.

·         To present menu, take order, suggest and recommend appropriately.

·         To attend and respond to guests needs promptly and professionally.

·         To present bills to guest, collect payment and give to the cashier, return change or credit card to guests.

·         To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, lying of table sand up-keeping of rest room etc.

·         Any other appropriate duties and responsibilities as assigned.

Certifications

March 11, 2015 – Up-selling Skills for Front Office                                   Hotel Istana Kuala Lumpur Malaysia

Guest Speaker:    Mr. Henny Ong, CHT

Managing Consultant/ Trainer

Gading Institute SDN BHD (428531-K)

Education

Tertiary                                  :                               Computer Programming
2 years graduate
2011-2014

Vocational                             :                               Computer Learning Center

Office Productivity Tools

Brgy : East Bajac Bajac Olongapo City

Secondary                            :                               Kalalake National High School

2006-2007

Primary                                  :                               Kalalake Elementary School

2002-2003

Personal Data

Age                                                         :                               28-year-Old

Date of birth                                          :                               January 11, 1991

Gender                                                  :                               Male

Civil status                                             :                               Single

Height                                                    :                               165.14 cm

Weight                                                   :                               59.09 kg

Nationality                                             :                               Filipino

Religion                                                 :                               Roman Catholic

Permanent Address                            :                               51 Natividad St Pag-asa, Olongapo City

References

Ms. Halilah Halim                Former Front Office Manager            Hotel Istana Kuala Lumpur

73 Jalan Raja Chulan 50200 Kuala Lumpur

Email Add: [email protected]

Mr. YuriyRojkov                   Former Night Manger                          Hotel Istana Kuala Lumpur

73 Jalan Raja Chulan 50200 Kuala Lumpur

Email Add: [email protected]

Mr. ZanilAbdinKawi             Former Room Division Manager       Hotel Istana Kuala Lumpur

73 Jalan Raja Chulan 50200 Kuala Lumpur                                                                                                                                   Email: [email protected]

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

RUDEMAR V ALGO

APPLICANT SIGNATURE