Geo Rey B. Sarda

Mobile/WhatsApp: 09189181538

Email: [email protected]

PROFESSIONAL OVERVIEW

SPECIAL SKILLS

·         Knowledge in Cisco Routing and Switching – CCNA

·         VOIP IP Telephony

·         VMware Virtualization Administration

·         Virtual Machine creation for servers and computers

·         IT Service Management

·         Amazon S3 backup and upload files – AWS

·         Amazon IAM – AWS

·         Amazon EC2 setup – AWS

·         Setting up Active Directory / DHCP / DNS Server

·         Proficient Network and Data Analysis – Telecom

·         Creating and Administering User Accounts in Active Directory on Windows Server

·         Creating and Administering Groups in Active Directory on Windows Server

·         File and Share Permissions in Windows Server

·         Security with Group Policy Objects and Organizational Units in Windows Server

·         Setting Up Roaming Profiles in Windows Server

·         Adding Windows Computers to a Windows Server domain

·         Adding Servers to a Windows Server 2012 Active Directory Network

·         Proficient in Microsoft Applications (Word Processing, Spreadsheet, PowerPoint), Adobe Photoshop, Macromedia Director.

·         Provide basic level IT support to nontechnical personnel within the business.

·         Provided onset support for critical issues as requested

·         Setting up Office 365 Applications for newly topped off computers

·         Office365 troubleshooting for corporate end-users.

·         Mobile Device Management (AirWatch for Android/iOS/Windows Phones)

·         Docker (Basic Commands)

·         Linux (Basic Commands)

·         SW/HW Troubleshooting

·         Incident Management

·         Lean Six Sigma principles

·         Desktop computer assembly, troubleshooting and repair

·         Problem solving

·         Highly trainable, team oriented and values collaboration.

·         Can do attitude

·         Competitive

EXPERIENCE

IT Helpdesk, April 2014 to Present

Accenture Technology– Cebu City

·         Access management and administration using Active Directory

·         Install, upgrade, support and troubleshoot Windows 7, Windows 10 and Office365 Applications.

·         Deal with hardware and application support queries and issues reported to the support desk and escalate to the Onsite Support Engineers if needed/available.

·         Use diagnostic tools to troubleshoot problems associated with network connectivity and workstations hardware/software.

·         Educate end users on basic software, hardware and peripheral device operation.

·         Install, upgrade, support and troubleshoot printers, computer hardware and any other equipment.

·         Performs preventive maintenance tasks on computers, laptops, printers and any other authorized equipment.

·         AirWatch Mobile Device Management Administration

·         Run system audit to check computer’s compliance to the company’s system requirements.

·         Setup newly purchased computers and join them to their respective domains.

·         Quality Champion (November 2018, December 2018, January 2019)

Network Operations Associate

Accenture Operations – Cebu City

·         Part-time Tech Master

·         Network Performance Management

·         T1 circuit trouble isolation, intrusive and non-intrusive testing.

·         Escalations and sending out dispatch technicians.

·         Monitoring (Circuit Performance, Outages) and Incident Management.

·         Cooperative testing with connecting companies via remote access on Multiplexer’s, Digital Cross-connects, T1 card and Network Interface Unit.

·         Communicating with dispatched technicians and provide initial testing results.

·         Work with Telecommunications Service Providers to resolve escalated circuit problems to resolution.

·         FY 17 Q1 A-LIST – Top performer

(- Sept– Rank no. 1; – Oct – Rank no. 5; – Nov– Rank no. 4)

·         FY 17 Q3 A-LIST – Top performer

(- March – Rank no. 1; – April – Rank no. 1; – May – Rank no. 1)

EDUCATION

Bachelor of Science in Information Technology: Network/Server Administration, 2014

Asian College of Technology – Corner P. Del Rosario and Lion Kilat St. Cebu City

TRAININGS

CCNA Routing and Switching: RivanIT Training Systems

Yellow Belt – Lean Six Sigma: Accenture Inc.

AWS Solutions Architect: ACloudGuru – In progress

AWS Sysops Administrator: ACloudGuru – In progress

CHARACTER REFERENCE

Ariane J. Baluyot

Eli Global – Junior Network/System Administrator

09568639978

[email protected]

Paul M. Encarquez

Accenture Inc. – IT Service Desk

09992283513

[email protected]