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Rymberthus Andrikus Hotel Operations Manager

Florida - USA

RYMBERTHUS A. A. ANDRIKUS

C/O. Pastoor F. Mistrianto CM Cell: +31637387980 / +5977783665

Calcuttastraat no.79, Paramaribo, S. A Whatsapp: +5978747378

E-mail: [email protected] Skype: Andrikus77

[email protected]                    www.linkedin.com/in/raaandrikus

 

 

SENIOR EXECUTIVE

Twenty four (24) years succeesful managment experience prviding fiscal,

strategic and operations leadership in uniquely challenging situations.

 

SKILL

* Operations Management * Profit & Loss Statements

* Sales & Marketing Management * Strategic Objectve Execution

* Human Resources Managment * Quality Assurance

* Financial Management * Statistical Analysis

 

PROFESSIONAL EXPERIENCE

Sr. Consultant

Freelance – Self Employed, Meerzorg – Commewijne July 2014 – Present

Core of Business: Hospitality Consultant Service

¯ Suriname Coast Traders NV, Paramaribo – Suriname (Shipping & Trading Company)

1. Recruit Crew from Guyana, Indonesia, and Pakistan

2. Handling ship license, officer endorsement, crew assignment

3. Preparing Employment Agreement for each crewmember

4. Motivating Crew and performance evaluation

5. Record all ship, crew file and monitor the ship license for renewing

¯ Wyndham Garden Hotel, Paramaribo – Suriname (Four Stars U.S Hotel Chain)

1. Train the F&B and Housekeeping supervisors about HCCP

2. Train table manner (from escorting, napkin folding, and menu set-up)

3. Train the room attendant how to clean stateroom in 15 minutes

4. Train the staff how to handle guests’ complaints

5. Train efficiency way to please the guests as part of guest relation program

¯ Ansila Cook & Cookies (Catering Business)

1. Establishing family catering business, especially Indonesian Pastry

2. Liability in P&L report and operations management

 

Hotel Management Instructor

Suriname College of Hospitality & Tourism, Paramaribo 03/15/2010 – 07/31/ 2017

Core of Business: Hospitality Management Education

Duty of liability:

¯ Liable in Mastery of Subject Matter

1. Demonstrate a thorough and accurate knowledge of their field or discipline

2. Display an ability to interpret and evaluate the theories of their field or discipline

¯ Liable in Teaching Performance

1. Teach a course load appropriate to their field or discipline

2. Plan and organize instruction in ways that maximize student learning

3. Modify, where appropriate, instructional methods and strategies to meet diverse students needs

¯ Liable in Evaluation of Student Learning

1. Establish meaningful learning student learning outcomes for courses/programs.

2. Develop and explain methods that fairly measure student progress toward student learning outcomes.

3. Evaluate student performance fairly / consistently / return student work promptly to promote maximum learning.

4. Maintain accurate records of student progress and submit final grade rosters to division

administrator each semester according to established deadlines

 

Consultant / Human Resources Manager,

Suriname Coast Traders NV, Paramaribo Dec 2011 – June 2014

Core of Business: Maritime Company / Shipping Company

¯ Responsible to maximizing income and Profitability Company by efficiently managing projects develop Clients relationships and develop business streams.

A. TECHNICAL

1. Provide senior level consultancy to projects as required;

2. Provide technical knowledge of port and marine service operations;

3. Draft and QA reports;

4. Utilize specialist software to assist in successful project completion

5. Maintain senior level expertise in the marine industry.

B. PROJECTS

1. Develop costing proposals/tenders for projects;

2. Serve as Project Manager for larger projects as required;

3. Oversee minor projects;

4. Perform risk analysis, and manage change control;

5. Provide business analysis, business area assessment, & user needs analysis and business systems design for major projects.

C. BUSINESS

1. Present a professional customer interface image in conduct, attitude and attire;

2. Assist with the business; and Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

Reason for leaving: End of contract / Service

 

Hotel Operations Manager (Second in Command after Hotel Proprietor)

Queen’s Hotel & Casino/Blue Heaven Hotel/Garden Restaurant Feb 2010 – Oct. 2011

Core of Business: Commercial Four Stars Hotel

¯ Main Liabilities

1. Oversee the entire operations of lodging establishment. Operations include human resources, housekeeping, security, public relations, food service, sales and finances.

2. Increased 6% occupancy for a year and create a fix long-stay guests.

3. Deal effectively with guests, hotel proprietors and hotel staff to maintaining the smoothly operations.

4. Assign department heads to assist the hotel management

5. Creating a work schedule, hiring new employees, training staff all duties

6. Execute the hotel policy accordingly and conduct a discipline action.

Reason for leaving: Resigned (Searching for better opportunity)

 

Extraordinary Hotel Lecturer

Trisakti Institute of Tourism & Travel, Jakarta-Indonesia Sept 2004 – July 2009

Core of Business: Hotel Management Education

¯ Primary Objectives:

1. Work as part of a team to facilitate student learning, assess and support students and create content and develop the pedagogy to deliver programmed aims and objectives.

2. Work closely with teaching colleagues to continuously develop programmed quality.

¯ Duties and Essential Job Functions

1. To prepare learning / lecturing materials.

2. To conduct learning / lecturing / assessment activities appropriate to the needs of individual students, courses and the curriculum.

3. To counsel and guide students in respect of their academic progress and personal development and contributing to student reports and references as required.

4. To contribute to the management of subject and programmed team, committees and boards:as appropriate.

5. Encourage the development of communication skills and higher order thinking skills through appropriate assignments

Reason for leaving: End the contract and moving back to Suriname – South America

 

Senior Consultant

M&A The Hospitality Industry , Jakarta – Indonesia  May 2004 – July 2009

Core of Business: Hotel Consultant Service

¯ Principal Liabilities

1. Help the organization to solve issues, create value, maximize growth and improve business

performance

2. Provide objective advice and expertise and help an organization to develop any specialist skills that it may be lacking

3. Management consultant (The strategy, structure, management & operations of an organization.

4. Identify option for the organization and suggest recommendations for change as well as advising on additional resources to implement solutions.

¯ Core Responsibilities

1. Business Strategy (Forecasting Project) 5. Information Technology

2. Marketing (Preparing Business Plan/Feasibility Study) 6. E–Business

3. Financial and Management Controls 7. Supply–Chain Mgmt

4. Human Resources (Lecturing, Train the trainers) 8. Auditing Management Operations

¯ Projects: (Indonesia)

1. Bukit Talita Resort, Puncak – West Java (Four Stars hotel)

2. Mansinam Beach Resort, Manokwari – West Papua (Boutique Hotel)

3. Club Bali Cipanas Hotel, Cipanas – West Java (Boutique Hotel)

4. Zurich Hotel, Balikpapan – East Kalimantan (Five Stars Hotel)

5. Parai Beach Resort, Sungailiat – Bangka (Four Stars Boutique Hotel)

Reason for leaving: Moving back to Suriname – South America

 

Director of Marine Hotel Recruitment

Sea Atlantic Djakarta, Jakarta – Indonesia May 2004 – May 2009

Core of Business: Maritime & Hotel Recruitment Agency

¯ Main Liabilities:

1. Liable for attracting candidates and matching them to temporary or permanent positions with principal companies.

2. Work with principals, building relationships in order to gain a better understanding of their

recruitment needs and requirements

3. Drafting advertising copy for use in a wide range of media, as well as by networking, headhunting and through referrals.

Reason for leaving: Moving back to Suriname – South America

 

Hotel General Manager

Hotel Bukit Indah Puncak, Cianjur – W.J, Indonesia Jan 2003 – May 2004

Core of Business: Four Stars Hotel & Resort / Choice Hotels International

¯ Responsibilities:

1. Contribute to the hotel by suggesting new ideas for promotional offers and marketing possibilities

2. Ensure compliance with licensing laws, health, safety and other statutory regulations

3. Monitor the running of various events that are hosted by the hotel such as seminar, parties, and conferences to ensure everything is running smoothly

4. Liaise with various departmental managers from F&B, Maintenance, Room Division,

5. Security, Sales & Marketing, Revenue & Human Resources to ensure that run appropriately

6. Supervise the recruitment and hiring of top notch staff to work in the various departments.

Reason for leaving: Hotel Proprietor decided to be independent hotel no longer under affiliated of Choice Hotels International

 

Corporate General Manager (Five Stars Group of Restaurants)

PT Sarwagata Krta Sarana, Jakarta-Indonesia  April 2001- Dec 2002

Core of Business: A Group of Fine Dining Restaurants

¯ Main Liabilities:

1. Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates

2. Meets restaurant financial objectives by developing financing, establishing banking relationships, preparing strategic and annual forecast

3. Meets restaurants financial objectives by developing financing; establishing banking relationship; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.

4. Attracts patrons by developing and implementing marketing, advertising, public and community relations program; evaluating program results; identifying and tracking changing demands

5. Controls purchases and inventory by meeting with Financial Controller; negotiating prices and contracts; developing preferred supplier list; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

Reason for leaving: Radical Islam refused to be leaded by Christian Leader against the Islamic Law.

 

Hotel Director (Four Stars)

New Century Cruise Lines, Singapore  April 1999 – Mar 2001

Core of Business: Four Stars Cruise Liner

¯ Cruise Ships: M/S Leisure World (16.254 Grt / 1654 Pax) &

M/S Amusement World (12764 Grt / 1300 Pax)

¯ Key Accountabilities:

1. First representative of the hotel company on board. Responsible the entire Hotel Operations

including personnel matters and financial performance.

¯ Other Liabilities:

1. Supervise and Manage following departments F&B (Service/Product); Housekeeping (Pax & Crew);

2. Purser (Pax & Crew); Cruise Department; Casino & Gaming; Photoshop; Gift-shop; Spa & Beauty Saloon

3. Assure the standard of International hygienic based on USPH & HACCP guidelines is implemented accordingly and achieved / maintained in all areas of F&B Department and housekeeping department.

4. Maintain good communication with shore side managers in matter of auditing, sales & marketing, crew vacation schedule, and reporting requirements

5. Co-operate with other division (Engineer & Navigation) and always inform all activities to the Master Implements the business plan accordingly and monitor the use of budget plans based on the target.

Always ensure at least 80% of the guests on board are satisfied with ship’s performance

Reason for leaving: End of contract / service

 

Director of Marine Hotel Recruitment

PT Indo Power, Tanjung Priok – Indonesia Mar 98 – Mar 99

Core of Business: Maritime & Hotel Recruitment Agency

¯ Main Liabilities:

1. Staffing, Recruiting, Sourcing, Head Hunting, Team Handling, Reporting, Vendor management,

2. Interviewing, Campus Recruitment

3. Identifying right candidates with required skill set and experience; Assure that it should match with the requirement as per job.

4. Good analytical and problem solving skills

Reason for leaving: End of contract / service

 

Assistant (Acting)F&B Director

Gran Melia Hotel (Five Stars Diamond Hotel), Jakarta   Apr 96 – Feb 98

Core of Business: Five Stars Luxury Diamond Hotel / Gran Melia Hotels & Resorts / El Sol Melia Hotels

¯ Main Liabilities:

1. Assist all the F&B Director daily activities and relieve F&B Director during his/her absent.

2. Analyze expenditures, revenues, accordingly develop profit and loss statements for management

3. Ensure that staffs follow standard operating procedures for operational efficiency

Reason for leaving: End of contract / service

 

 

Hotel Director (Five Stars) (www.spiceislandscruises.com)

P&O Spice Islands Cruises (Div. P&O Holidays) Bali   Mar 95 – Mar 96

Core of Business: Five Stars Luxury Cruise Liner

¯ Cruise Ship: M/S Bali Sea Dancer (3745 grt/150 pax) Five Stars Cruise Ship

¯ Main Responsibilities:

1. Supervise and manage hotel division day to day activities (F&B; Housekeeping; Cruise Dept; Photoshop; Purser; Gift-shop; Beauty Salon and Spa)

2. Report directly to the shore – side Ship Operation Director and Captain

3. Liable for the ship’s general cleaning and good atmosphere interior appearance

4. Responsible for the guests on board revenue target fixed by the company’s and make proposals for adjustment for its increase.

5. Ensuring that commercial objectives and strategies are in place to deliver corporate objectives, target & maximizing revenue at all times through creating a high performing team culture with an engaged and motivated workforce.

Reason for leaving: End of contract / service

 

Assistant F&B Manager (Four Stars) (www.carnival.com)

Seachest Associates (Div Carnival Cruise Line), Miami-Fl Jul 94 – Feb 95

Core of Business: Four Star Cruise Liner

¯ Cruise Ship: M/S Fantasy (70367 grt/ 2675 pax)

¯ Responsibilities:

1. Assist the F&B Manager in the day – to – day operations and administration; supervise all food production facilities, main dining rooms, specialty restaurants, bars, etc

2. Analyze of F&B Inventory together with Hotel Controller and Provision Master

3. Oversees on the job sanitation and equipment related training and provides functional leadership.

4. Ensure the F&B team aware of all policies and procedures of cruise line

5. Always ensure the USPH sanitation standards are being implemented by F&B’s staff.

Reason for leaving: End of contract / service

 

Assistant Chief Housekeeper (Five Stars) (www.ncl2.com)

Norwegian Cruise Line (Div. Kloster Cruises) Miami – Florida,  May 88 – Oct 92

Core of Business: Five Stars Luxury Cruise Liner

¯ Cruise Ships:

1. M/S Sunward (Grt 28372 /900 Pax); 4. M/S Sunward II (Grt 14194 /832 Pax)

2. M/S Westward (Grt 28613/820 Pax) 5. M/S Seaward (Grt 42276/1480 Pax)

3. S/S Norway (Grt 76049/ 2565 Pax) – Six Stars Ocean Liner

¯ Areas of Responsibility

1. Responsible for the general cleaning of crew and Officer Mess Rooms

2. Continuously informed about any complaints from guests and solves them immediately.

3. Maintain Proper sanitation standard according to USPH

¯ Supervision and Training

1. Ensures that a high standard of cleanliness on board the ship is maintained

2. Ensures that the necessary promotion and information material l is available in all guests’ cabins.

3. Always checks before embarkation all cabins to ensure all are clean and all items in the proper place.

¯ PERSONNEL

1. Ensure the housekeeping staffs are working according to the S.O.P

2. Creating a good working relationship, teamwork spirit consistently and fair to all the subordinates

¯ MAINTENANCE

1. Conducts an inspection for all ship’s interior and controls the standard of maintenance

2. Record and submit maintenance requisition for repair to respective department for immediate action

Reason for leaving: Resigned to continue study

 

Assistant Chief Housekeeper (www.royalvikingline.com)

Royal Viking Line (Six Stars Cruise Liner )Miami – Florida, Jul 91 – Oct 91

Core of Business: Six Stars Luxury Cruise Liner

¯ Cruise Ships: M/S Royal Viking Star (Grt 28613/820 Pax)

M/S Royal Viking Sky (Grt 28372 /900 Pax)

¯ Responsibilities:

1. To relieve the Crew Stewardess on vacation and setting up new system

2. Record and make inventory from old owner into new owner

3. Re-schedule and the re-assign the crew cabins for changing rank system and certain rank has been demolished for minimizing of total staff.

4. Responsible recycling of garbage and follow the standard of World Green Program

5. Conduct an inspection guests’ cabins to assure the cleanliness and meet the company standard.

6. Using U.S Public Health Standard for departmental general cleaning at least once a week

7. Conduct as Section Leader during Fire Drill, record and report to Hotel Director

Reason for leaving: Only as reliever and back to mother company

 

Ads Graphic Designer

Al Roberts Tire Co, Florence – KY, USA Feb 87 – Mar 88

Core of Business: Tires Service Company

¯ Liabilities:

1. Design Ads and write Calligraphy for promotion item

2. Monitor the response of the ads

Reason for leaving: Company ceased from the operations after the death of owner

 

Dining Room Server / Waiter (www.ncl.com)

Norwegian Caribbean Cruise Line (Five Stars),Miami – Fl.  Oct 1985 – Jun 1986

Core of Business: Five Stars Luxury Cruise Liner

¯ Cruise Ship: M/S Starward [Five Stars Cruise Ship] (Grt 15781 / 910);

¯ Liabilities:

1. Welcome, greets, escort, serve the guests from breakfast, up to Mid-night Buffet

2. Convince the guests for certain menu and entertain the guests not only serving F&B

3. Ensure the guests are comfortable and feel at home.

Reason for leaving: Continue study

 

Account Executive

Berthandrix Ship Chandler, Paramaribo  Dec 83 – Jun 84

Core of Business: Ships’ Food Supplier

Reason for leaving: Company collapsed, due to the crisis of the nation

 

Headwaiter

John’s Coffeeshop & Restaurant, Amsterdam-Nederland Jun 78 – May 81

Core of Business: European & Indonesia Restaurant

Reason for leaving: Moving Suriname follows parents

 

EDUCATION

Certified Hotel Instructor

American Hotel & Lodging Association, Leasing-MI, June 2014

Certified Food Service Manager (F&B Management)

Cornell University, Ithaca – NY, USA July 1992

Certified Assistant Food & Beverage Manager (F&B Mgmt)

Scharkosi Institute of Maritime Hotel Mgmt, Salzburg, Austria June 1992

Diploma Hotel & Restaurant Management

Pennsylvania University, Scranton – PA, USA Sep 1987

Certified Dutch Language

Leidse Onderwijs Instellingen, Leiderdorp – Nederland April 1987

Certified Bartender

Master School of Bartedning & Wine June 1986

Diploma High School

United Schools & Services, Richardson – Texas, USA )   July 1983

 

PROFESSIONAL DEVELOPMENT

Tsunami Marine Limited, Paramaribo – Suriname     April 22 – 25, 2014

Subject: International Ship and Port Security Code (Certificate)

Tsunami Marine Limited, Paramaribo – Suriname     April 22 – 25, 2014

Subject: International Safety Management Code (Certificate)

Choice Hotels Program, Puncak – Cianjur, Indonesia Mar 08 – 12, 2004

Subject: Sales, Marketing & Public Relations Training [Certificate]

Choice Hotels Program, Jakarta – Indonesia Apr 28 – May 2003

Subject: Sales & Marketing Training [Certificate]

National Maritime Academy, Singapore May – Jun 1999

Subject: Basic Safety Training Module IV [Certificate]

Carnival College, Port Canaveral – Florida, USA Sept 1994

Subject: The Winning Spirit [Certificate]

Leidse Onderwijs Instellingen, Leiderdorp Apr 1987

Subject: Dutch Language Course [Certificate]

Master School Of Bartending, Miami – FL.USA Jun 1986

Subject: Bartending & Wine [Certificate]