Highly motivated and target driven individual in the field of hospitality and tourism management seeks position as a Customer Service Representative to meet guests’ needs and achieve the organization’s objectives.

Professional Experience:

Sandals Ochi Beach Resort St. Ann, Jamaica

Internship January 8-April 7, 2018

Departments Rotated:

Environment Health and Safety (E.H.S):

Became aware of the resorts related practices, conducted site inspections of both the internal and external surroundings of the property, as well as investigate incidents.

Loss Prevention:

Participated in the daily patrolling of the hotel’s perimeters, investigate incidents and assisted with beverage inventory for check out rooms.

Human Resources Management:

Carried out administrative tasks such as filing, answering the telephone, provide information for employees’ queries, schedule interviews, and helped with organizing staff events.

Public Relations:

Contributed to Sandals Foundation by conducting reading road trips, issue books and other scholastic materials to schools, created presentations for school children and participated in beach clean ups.

Sandals Aisle to Isle (Weddings):

Scheduled consultations, ensure contracts are in order, organize and execute weddings and dinners and prepared complimentary wedding gifts.

Beaches Ocho Rios Resort and Golf Club St. Ann, Jamaica

Internship May12-August 8, 2014

Departments Rotated:

Housekeeping:

Performed a variety of cleaning activities, ensure all rooms are cared for and inspected according to standards, deal with reasonable complaints/requests with professionalism and patience, checked stocking levels of all consumables and replace when appropriate

Weddings Moon:

Scheduled consultations and organize and executed weddings and dinners.

Human Resource Management

Carried out administrative tasks.

Sales:

Assisted with conducting property tours with travel agents and schedule tours for guests.

Education:

Northern Caribbean University Mandeville, Jamaica

Bachelors of Science in Hospitality and Tourism Management January 2013- Aug 2018

G.P.A- 3.37

Foga Road High School Maypen, Jamaica

Caribbean Examination Council (CXC) May 2012

Subjects Grades

English Language I

Business Administration I

Electronic Document Preparation and Management (E.D.P.M) I

Social Studies II

Human and Social Biology II

Mathematics III

Languages and Levels:

Native English

Intermediate Spanish

Volunteer Work:

Beach clean-up of the Treasure Beach area in St. Elizabeth, Jamaica

Volunteer in the Sandals Foundation beach clean-up of the Roxborough Beach, St. Ann

Coordinated Reading Road Trips with Sandals Foundation

Assisted Sandals Foundation with the donation of scholastic books to schools

Professional Skills:

Good communication skills

Ability to build strong relationships with clients

Time management

Capability to work under pressure

Ability to multitask

Problem solving

Team Player

Software Applications:

Proficient internet research skills

Computer Literacy

MS Word

MS Excel

MS PowerPoint

MS Access

Achievements:

Certification of Completion for Internship Training Program, (2018)

Certification of Recognition for Academic Performance, (2017)

Magna Cum Laude, (2017)

Certification of Recognition for Academic Performance, (2016)

Certification of Recognition for Academic Performance, (2015)

Certification of Completion for Internship Training Program, (2014)

References:

Available upon request.