Education

2010 - 2015 Bachelor's Degree at Bulacan State University

ACHIEVEMENTS:

● Deans Lister, BulSU College of Engineering,
A.Y. 2014 2015

● SupremECE Quiz Show, IECEP-BulSU SC, 1st Placer, 3rd Year level

● 4th Annual College of Engineering Week Quiz Show, 4th Placer, Team level

2006-2010 Secondary Degree at Malolos Marine and Fishery School and Laboratory

ACHIEVEMENTS:
● 2nd Honorable Mention Award
● Best in Mathematics Award
● Best in Food and Technologies Award

Experience

September 2016 - Present Circuit Design Engineer at Globe Telecommunications Inc.

Job Summary:

• Responsible on day-to-day enterprise data and voice requirement ; currently handling wholesale account

• Designing proper lastmile for every circuit requirement

• Responsible on checking of resources in every available technology; Wired and Wireless

• Responsible in circuit mapping/provisioning with the use of software tools such as Huawei U2000, ECI NMS, Tellabs NMS and Cloud Opera

• Day-to-day coordination with technical support team and sales team for the client’s requirement

November 2015 - September 2016 Project Engineer at Smart Communications Inc.

Job Summary:

• Responsible for assuring the proper handling and investigation of all customer complaints/feedback relating GSM and Mobile Data reported problems by ensuring that all phases of support are properly coordinated, monitored, logged, tracked and
resolved according to established service level standards thru various operations and direction of activities, reviews and evaluation of work achieved.

Duties and Responsibilities:

• Manages and monitors the procedures on receiving, handling, investigating, and resolving GSM and Mobile Data related issues and ensuring that service level standards are met.

• Applies diagnostic utilities to aid in troubleshooting.

• Facilitates root cause analysis and correlation of fault to existing network
conditions in view of customer satisfaction and customer experience;
Analyzes report data and recommend improvement on reported faults/repeated faults.

• Works with various support teams in establishing and reviewing escalation procedures for new products and services relating to GSM and Mobile Data Services such as level 2 – IN for further investigation of the complaint.

• Communicates within team members and management on factors affecting quality and/or service levels and recommend improvements.

• Skilled in using different tools of Huawei, Nokia, Ericsson and Astellia.
Trained in using OCS, HLR and SDM to properly check the profile and subscription of subscriber to proper isolate the reported problems and hand them over to designated support teams.

April 2015 - June 2015 Internship Trainee at RACITELCOM Inc.

Job Summary:

• Configuring, Installing, Disconnecting and Testing of Router and Telephone

• Site surveying and monitoring of cabinet

• Communicate with the customer for proper handling of problem/issue