Education

2013-2015 Associate in Computer Technology at Cebu Institute of Technology – University

Experience

October 2018 – March 2019 Customer Service Associate/Claims Specialist - (Project-based) at EXL SEVICE PHILIPPINES INC.

Client:
AETNA INC.
Hartford, Connecticut, United States
(an American managed health care company)

Task:
(worked under PAYFLEX and VIA BENEFITS)
• Providing advice on making a claim and the processes involved
• Analyzing a claim made by a policymaker
• Handling any complaints associated with a claim
• Investigating potentially fraudulent claim

July 2017 – August 2018 Technical Support Representative I at TELETECH CUSTOMER CARE MANAGEMENT PHILIPPINES, INC.

Client:
BEST BUY CO., INC.
Richfield, Minnesota, United States
(an American multinational consumer electronics retailer; Areas served: United States,
Canada, Mexico and Puerto Rico)

Task:
(Technical assistance and Phone insurance claim assistance)
• Providing advice on making a claim and the processes involved
• Analyzing a claim made by a policymaker
• Handling any complaints associated with a claim
• Investigating potentially fraudulent claim
• Following standard procedures for a proper escalation of unresolved issues to the appropriate internal teams
• Basic troubleshooting on phones

April 2015 – April 2017 Sales Associate II/Customer Service Representative at CONVERGYS SERVICES PHILIPPINES INC.

Client:
COMCAST CORPORATION
Center City, Philadelphia, Pennsylvania
(an American telecommunications conglomerate)

Task:
(Technical assistance on phone, internet and cable services)
• Making connections with customers, asking questions and listening to their needs then giving options and advices on meeting their needs
• Be knowledgeable of and perform sales support functions
• Working with customers to identify problems and advising on the solution