Gilbert S. Lerma, Jr.
# 6 Gumamela St. Central Fairview Purok 3, Baguio City
+639338153910 /+639452094875 / (074) 619-2274
[email protected]

OBJECTIVE:
Seeking a position as an engineering organizer or administrator that utilize state-of-the-art, software and, or hardware components with a creative, technology-driven organization in an environment that encourages innovative thinking, recognition, and career development of processes and products, ranging from small component designs to extremely large plant, machinery or vehicles.

EXPERIENCE:
 Service Advisor – July 1, 2016 to April 21, 2017
ISUZU – INTECO Baguio
Corner Sofia De Vera Street, Naguilian Road, Baguio City

 Responsible for the efficient and smooth operation of the reception function and/or service section such as quick service, under chassis, electrical, lubrication, wheel alignment, overhauling and warranty.
 Responsible for the courtesy and behavior in meeting with customer.
 Maintain a high degree of customer relations.
 Sees to it that all customers are attended equally and promptly with outmost courtesy.
 Responsible for the preparation of job order, completeness and clarity with the customer acceptance.
 Handles and prepare accident repair estimates and/or repair order for damage unit.
 Determine work involved and estimates cost of labor, materials and parts.
 Verify parts cost and availability.
 Advise customer of the estimated amount and total cost of repair.
 Responsible for the discipline and safety of people under service shop.
 Maintains good housekeeping at all times.
 Determine whether the insurance company is accredited or not.
 Keep track record of estimates for insurance purposes.
 Monitor all incoming/outgoing jobs and inquiries related to service and if necessary utilizes warranty booklet as referral for a more effective reception.
 Determine appropriate charges.
 Forward job order to job controller for necessary repair.
 Assist customer in the release of their unit upon completion of repair and explain all inquiries about the charges.
 Handles customer complaints.

 General Manager – October 2012 to April 2015
Kwik – Way Engineering Works (Family Business)
#38 Grace Park, Rizal Ave., Caloocan City
 Carefully studies and illustrate sophisticated problems with manufacturing departments, sub-contractors, suppliers and customers.
 Making sure a product can be made again reliably and will perform consistently in specified operating environments.
 Observantly planning and designing new production processes.
 Processes performance of mechanical components, arrangement, devices and engines.
 Elaborate product or service problems by clarifying the customer’s dissatisfaction, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
 On the job training at MOOG Incorporated for 320 working hours.
Baguio Economic Zone, Loakan Road, Baguio City
 Working with other professionals, within and outside the engineering sector.
 Testing research, researching, visioning and planning skills, notably mathematical modeling and computer-aided designs.
 To consider the involvement of controversy such as cost security and time confinements.

EDUCATIONAL ATTAINMENT:
Primary level: Year
Pines Montessori School 1995 – 1997
Our Lady of Mount Carmel Montessori 1997 – 2001
Secondary Level:
Saint Louis University – Boys High School 2001 – 2005
Tertiary level:
Saint Louis University 2005 – 2011
Graduate of Bachelor of Science in Mechanical Engineering
Board Passer of March 14 & 15 2012 M.E. Licensure Examination

SEMINARS AND TRAININGS ATTENDED:
 MOOG Incorporated
Baguio Economic Zone, Loakan Road, Baguio City
320 Hours of Training
 Kwik – Way Engineering Works
Navotas, Metro Manila
96 Hours of Training as a Sales representative
 Lean Manufacturing seminar
AVR – Otto Hahn Building, SLU
September 23, 2011
 Production Planning: An Overview seminar
AVR – Otto Hahn building, SLU
September 23, 2011

SPECIAL SKILLS:

 Engineering and Technology – Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
 Customer and Personal Service – Knowledge of principles and processes for providing outstanding customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 Has knowledge in Microsoft Office applications and AUTOCAD application.

CHARACTER REFERENCES:
 Derrick Arnold C. Carreon – PDEA, Director III
PHILIPPINE DRUG ENFORCEMENT AGENCY
NIA Northside Road, National Government Center, Brgy Pinyahan, Quezon City, 1100 Philippines
+639159111585 / +639209685030
 Jennifer R. Ruiz – Machinist I
MOOG Controls Corp., Loakan Baguio City, Philippines
+639954432129
 Rosemarie Umaming – ADMIN SUPPORT
GVA Consultancy (MOOG Controls PHILS)
+639064187209
 Maria Theresa B. Benigno – Admin Supervisor
Industrial and Transport Equipment, Inc.
+639398230895
 Engr. Michelle S. Cariño – Instructor I.E. Dept.
Saint Louis University, Bonifacio road, Baguio City
+639176270056