Ma. Regina Jesusa M.Morales
[email protected] 09089380775
09569609934

OBJECTIVE
To become a part of a company where my assets would be effectively utilized with expansive growth and development both personal as well as professional.
SUMMARY
Bachelor of Hotel and Restaurant Management with 16 Yrs. of experience with guest Service, Inventory Management, ETC.
Adept In imparting training to the staff and Managing reports of all employees.
An innovative individual with strong communication skills; ability to handle pressure in given deadlines.

AREAS OF EXPOSURE

Restaurant Management
Inventory Management
Guest Service
Financial Operations
Staff Management
Hiring and Selection
Training and Documentation

ORGANIZATIONAL SCAN

Since April03, 2017 to present KUYA J Restaurant
Restaurant Manager
Responsibilities
Supervising efficient working of departments and assigned shift administer pre-shift meeting and rectifying all service of staff.
Imparting training program and Preparing schedule & handling inventory effectively.
Monitoring and Managing guest complaints, ensuring satisfaction and administering efficient follow up for same and receive feedback.
Coordinate with Restaurant Manager for everyday operation and maintaining financial and administrative records.
Maintaining personal records, Schedules and reports for all employees.
Coordinate with team to meet sales Target while ensuring customer Satisfaction and following company procedures to increase productivity.
Perform regular inspection of food and Beverage preparation and maintaining inventory to enhance sales.
Handling financial operations of the restaurant after the closing of the restaurant,

Since November 2010 till January 2017 KFC (United Arab Emirates)
ASSISTANT RESTAURANT MANAGER
Responsibilities
Supervising efficient working of departments and assigned shift administer pre-shift meeting and rectifying all service of staff.
Preparing schedule & handling inventory effectively.
Monitoring and Managing guest complaints, ensuring satisfaction and administering efficient follow up for same and receive feedback.
Coordinate with Restaurant Manager for everyday operation and maintaining financial and administrative records.
Maintaining personal records, Schedules and reports for all employees.
Coordinate with team to meet sales Target while ensuring customer Satisfaction and following company procedures to increase productivity.
Perform regular inspection of food and Beverage preparation and maintaining inventory to enhance sales.
Handling financial operations of the restaurant after the closing of the restaurant,
Imparting training program and progress report of management and Team Members Training for the whole Area.

October 2008 to August 2009 SUPER FERRY
ON BOARD RESTAURANT MANAGER
Responsibilities
Monitoring and Managing guest complaints, ensuring satisfaction and administering efficient follow up for same and receive feedback.
Coordinate with Operations Manager for every voyage operation and maintaining financial and administrative records.
Coordinate with team to meet sales Target while ensuring customer Satisfaction and following company procedures to increase productivity.
Perform regular inspection of food and Beverage preparation and maintaining inventory to enhance sales.
Work closely with the Head Cashier for the finances during the voyage.

June 2001 to August 2008 JOLLIBEE FOODS CORPORATION
ASSISTANT RESTAURANT MANAGER
Responsibilities
Sales Building and other Local store marketing promotions to increase sales.
Monitoring and Managing guest complaints, ensuring satisfaction and administering efficient follow up for same and receive feedback.
Coordinate with Restaurant Manager for everyday operation and maintaining financial and administrative records.
Maintaining personal records, Schedules and reports for all employees.
Coordinate with team to meet sales Target while ensuring customer Satisfaction and following company procedures to increase productivity.
Perform regular inspection of food and Beverage preparation and maintaining inventory to enhance sales.
Work closely with the administrative assistant for the finances during the Store closing time.

March 1997 to March 2001 RM Telecoms
ADMINISTRATIVE MANAGER
Responsibilities
Overseeing the entire HR function including managing entire employee life cycle, Performance Appraisal, employee engagement and people management.
Meeting with the clients to ensure that demands are met and closely monitored.
Responsible for managing Employee Service Files at the corporate office and Implementation sites.
Ensuring timely confirmation of probationers, implementation of increments.
Handling Performance Management System and identifying scope for improving the same.
Formulating various strategies and actions to increase employee engagement and commitment.

EDUCATIONAL ATTAINMENT:

JUNE1992- MARCH1996
BACHELOR OF ARTS IN HOTEL AND RESTAURANT MANAGEMENT
SAN SEBASTIAN COLLEGE-RECOLETOS
MANILA, PHILIPPINE

TRAININGS AND SEMINARS:

CROWD AND CRISIS MANAGEMENT
October 2008

SURVIVAL OF LIFE AT SEA
SEPTEMBER 2008

PERSONAL DATA

GENDER : FEMALE
STATUS : SINGLE
DATE OF BIRTH : DECEMBER 25, 1975
PLACE OF BIRTH : MANILA, PHILIPPINES

SKILLS AND PROFICIENCIES
Multi-tasking abilities that help them coordinating different sections in the restaurant
Fluent communication and social skills to interact with customers
Recruiting, training and supervising new staff
Monitoring stock levels and placing the orders well in advance
Bookkeeping skills and maintaining statistical and financial records
Proficient in handling administration and paperwork
Expert documentation and paperwork knowledge

Ma. Regina Jesusa Morales