ARFIDA JOY V. CORDERO
573 Shoe Avenue, Concepcion I, Marikina City, Philippines
Mobile no: +639958702235 / +96566521567 (WhatsApp)
Email add: [email protected]

OBJECTIVE:

Be part of a company where I can fully utilize my potential while acquiring professional growth inline with the company’s vision.

EDUCATIONAL ATTAINMENT:

Tertiary:
2007-2011 Trinity University of Asia
BS Psychology – Cum Laude
Secondary:
2003-2007 Roosevelt College Marikina City

SKILLS
Excellent administrative skills
Good communication skills – can speak in English and Filipino
Facilitates Seminar and Teambuilding
Easily adjust to any environment
Experienced actual Administration, Scoring and Interpretation of Psychological Test
______________________________________________________________________________

EMPLOYMENT HISTORY

Convergys Philippines
Megamall, Ortigas, Philippines (April 2018-Present)
– Xbox Microsoft Account – Customer Service Representative
 Received Outbound Calls
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
 Suggesting information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer’s complaint;
 Determining the cause of the problem.
 Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

The English Playgroup Educational Co. (W.L.L)
Mishref Branch 2, Block 3, Street 1, Bldg. 12, Kuwait (August 2015 – August 2017)
– Branch HR / Administrator
 HR (Staff attendance and record keeping)
 Manual checking of staff attendance on daily basis.
 Maintain up-to-date list of branch employees.
 Ensure that Staff medical files are complete and in order for MSA visit.
 Oversee, monitor and record staff attendance, permission hours, leave requests, vacation leaves, civil ID copies, etc.
 Central Administration
 Collate and record accurate data including student registration, student attendance, student cancellation and transferees, assessments, fees collection, parent queries, issues and concerns and input into SDR.
 Assist branch registrar with uploading student registration files.
 Ensure student ID cards are correctly distributed.
 Ensure maintenance logbook is updated daily in coordination with the Housekeeper.
 Relay all relevant information between Branch and Central Admin Office.
 Assist Branch Coordinator in planning, coordination and communication on all events, admin issues, class lists, staff lists, transport lists.
 Inventory
 Ensure proper and correct stock and fixed assets inventories are maintained.
 Oversee the monthly orders of supplies and monitor consumption.
 Inspect inventory upon receiving, handling & storing.
 Maintain and update stock inventory tallies to the physical items available in store branches with the system (Microsoft Dynamics) as the following: Local and overseas books, Educational Resources, Cleaning supplies, Food, Stationery, Medical supplies.
 Present regular inventory reports to Central Store and/or during surprise visits for inspection including damaged item reports.
 Request and receive supplies & equipment for existing items, consolidate and prepare stock transfer request, purchase requisitions from Central Store in accordance with central store procedures.
 Ensure medical supplies expiry date to be reported accurately and regularly.
 All signed transaction vouchers (issue / transfer) to Finance Department within 24 hours of transaction recorded in system).
 IT
 Ensures fingerprint, internet and phone connections are properly maintained in good working order.
 Offers basic technical assistance installing IT equipment and programmes.
 Social Media
 Promote teaching and learning through social media.
 In charge of sorting and editing of students photos to be used in the following:
Birthday photo order, Instagram, AVP & Yearbook

Convergys Philippines
Worldwide Corporate Center, Shaw Boulevard,
1552 Mandaluyong, Philippines (September 2014-August 2015)
– Time Warner Cable Account – Customer Service Representative
 Received Outbound Calls
 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Chemical Alloy Corporation
Columbia Tower, Mandaluyong City , Philippines (October 2013-August 2014)
– HR Generalist
– Records Management
 Prepare reports and submit to immediate superior on monthly basis.
 Update and maintain accurate employee’s database.
 Monitor employment status.
 Maintain, update and monitor the 201 file of all employees’.
– Timekeeping Services
 Check attendance of all employees.
 Prepare NTE for employees with tardiness and absences violations.
– Performance Management
 Issue and monitor Performance Appraisal Forms/Performance Improvement Plan.
 Facilitate the signing of Employment contract and Personal Actions Notification.
– Benefits Administration
 Maintain orderly and systematic records of all benefits entitlement of employees.
 Responsible for proper facilitation, processing and documentation of government-mandated and company-initiated benefits and report.
– Payroll
– Labor
– Handles the schedule of our Marketing Drivers
– Recruitment
– Handled Memo

Asialink Finance Corporation
Ortigas Center, Pasig City, Philippines (March 2012-October2013)
– HR, Training Assistant
– Facilitates company’s teambuilding
– Monthly seminar for newly hires: 5s in the Workplace, Telephone Etiquette
and Customer Service Seminar
– Internal Training Process
 List of Participants
 Monthly call-outs for seminars
 Requests Monthly Budget
 Liquidates Monthly Expenses
 Monthly Routing of Memo
– External Training Process
 Registers participants to the Training Provider
 Requests payment
 Making of Training Bonds/Contracts
 Assessing of Post Training Evaluation
– Filing
– Handled application of On-the Job Trainees
– Making of Monthly Reports
 Post Training
 External Training Report
 OJT Report
 Liquidation Report
 COC Memo
– Monthly posting of Blogs in WordPress.com
– Assists monthly early bird raffle
– Facilitates awarding of Early Bird and 5s Winners
– Handled company’s Library
– Sphere head for buying materials and making of props
– Coordinates with the Venue of every event in the company
– Updates Module

SM Retail, Inc. and SM Mart, Inc.
Mall of Asia, Philippines (September 2011-January 2012)
– HR Assistant
– Handled Promotion of all employees (all branches and head office)
– Handled Performance Appraisal of all employees

CHARACTER REFERENCES

Ms. Rasha Gharbiya Branch Manager
The English Playgroup Educational Co. (W.L.L) – Mishref Branch 2 +96565098368 (WhatsApp)

Mr. Vinod D’Souza Store Manager [email protected]
The English Playgroup Educational Co. (W.L.L)
+96599374885 (Viber)

I hereby certify that the above information is true and correct
to the best of my knowledge and belief.
ARFIDA JOY V. CORDERO
Applicant’s Signature