GUILLERMO M. GARCIA JR.
#62 Abadilla St.Brgy. 17 San Francisco
2900 Laoag City Ilocos Norte, Philippines
Email add: [email protected]
Mobile #: 09778076658

PERSONAL DATA

Birth Date: February 20, 1983
Place of Birth: Sampaloc, Manila
Age: 35
Sex: Male
Civil Status: Married
Citizenship: Filipino
Religion: Iglesia Ni Cristo
Height: 58
Weight: 94 kilos

EDUCATIONAL ATTAINMENT

Divine Word College of Laoag
School of Engineering and Architecture
Bachelor of Science in Computer Engineering
Laoag City
2002-2008

Mariano Marcos State University
College of Technology
Laoag City
Diploma of Technology
2000-2002

Ilocos Norte College of Arts and Trade
Laoag City
1996-2000

Shamrock Elementary School
Laoag City
1990-1996

QUALIFICATIONS:

Computer Troubleshooting and Program Installation
L2 Network Configuration
Basic L3 Network Configuration
Server Configuration
Team Player
Can work under pressure
Easy and willing to learn

WORK EXPERIENCE

1. Accenture Philippines

ICI – Intelligent Cloud and Infrastructure
Facility IT Lead for San Nicolas Site
August 1, 2018 – Present

2 Accenture Philippines

ISA – Infrastructure Service for Accenture
Senior IT Operation – Core Communication Services Infrastructure
(Change) – Infrastructure Change Team
July 20, 2015 – August 1, 2018

3. Convergys Philippines Baguio City

DIRECTV
Customer Service Agent
General and Billing Information
November 28, 2011 October 15, 2012

DIRECTV
Service Level Team
Assistant III, Floor
October 16, 2012 July 15, 2013

Reports Assistant
Assistant IV, Reports
eBay – PayPal
July 16, 2013 May 31, 2014

Network Services
Associate IT Operations
Convergys Baguio, Phil
June 1, 2014 June 20, 2015

4. SITEL Philippines Baguio City

Green Dot Corp
Customer Service Representative
Walmart and Green Dot Prepaid Card
February 19, 2011 November 27, 2011

5. Aegis People Support

Customer Service Representative
SLMA Sallie Mae Loan Management Agency
E-Rep
March 22,2010-September 7,2010

6. SITEL Philippines Baguio City

AT&t Technical Support Representative
ISP (Internet Service Provider)
November 11,2008 October 22, 2009

Digital River Solutions
Customer Service Representative
Microsoft 2010 and Windows 7
October 23,2009 March 22,2010

7. Dashmacom Computer Systems and Services

Computer Technician
April 2008 to August 2008

TRAINING ATTENDED

ITIL Training
Accenture Global 1 Facility
July 2016

Dashma Computer Systems and services
Laoag City, Ilocos Norte
March 2008

Sitel Mobile CallCenter Training Academy Laoag
September 2008
Laoag City, Ilocos Norte

EXTRACURRICULAR ACTIVITIES:

President of the Association of the Student in Computer, Electronics, and Electrical Engineering (ASCEEE) 2005- 2006
Member of Society of Engineering and Architecture Student
2003 – 2008
Grand Chancellor of Alpha Phi Omega Beta Lambda Chapter
2005-2006