Jhon Paul B. Calzado
09060075451
2629 Domingo st. Villa Alfonso Bambang Pasig City
[email protected]

To gain more skill in developing position in an environment that focuses on the applications of technology to enhance knowledge about database management, networking, web developing, computer hardware and software troubleshooting, system engineering and design.

EXPERIENCE
November 2015- January 2019
*TPG*
Admin Support Staff
> Supports Australian customers by calling them and provides schedule to send a technician to their house to personally troubleshoot the internet connection.
> Lodging tickets online management tools(JIRA and CSWEB)
> Process over 100 tickets daily.
> Send reports to the management of the status of the case progression daily.
> Took incoming calls from customers, and technicians to assist their concerns
> Deals with different people and handle with care all their concerns in the best that I can do.

April 2015- October 2015
*SENCOR*
Data Analyst
> Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
> Acquire data from primary or secondary data sources and maintain databases/data systems
> Identify, analyze, and interpret trends or patterns in complex data sets
> Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems

Skills: ms office proficient (e.g ms word, ms excel, ms powerpoint), fluent in english and filipino, knowledgeable in html programming

EDUCATION
BS Computer Science and Information System
Bachelor Degree : June 2008-April 2014
Centro Escolar University, Manila

Secondary : June 2004- April 2008
La Immaculada Concepcion School, Pasig City

Reference
Julie Pearl Dela Cruz – Point person of the Team (Acting team Leader) 09177160623

SSS No. 34-4885634-7
TIN No. 319-898-77

I hereby affirm that the above information is true and correct.