Ramil Jay Jose I.T.
Phils.Ramil Jay I. Jose
118 Mamatitang
Mabalacat City, Pampanga Philippines 2010
E – Mail Address: [email protected] / [email protected]
Cellphone Number: +63 998 – 160 – 7236 / +63 906 – 382 – 7236
EDUCATIONAL
ATTAINMENT:
Bachelor Degree in Computer Science
Undergraduate
Systems Plus College Foundation
Balibago, Angeles City
S.Y. 2007
Associate in Computer Science
Asian Institute of Computer Studies
Dau, Mabalacat, Pampanga
S.Y. 2005 – 2007
WORK EXPERIENCES
AND JOB DISCRIPTIONS:
GMS, July 2018 up to March 2019
Zepplin St., Angeles City, Philippines
IT Manager
Deploying and maintaining network security.
Maintaining access and updating database for the VOIP.
PC Troubleshooting and Maintenance.
PDC Outsourcing, January 2018 up to July 2018
106 Stall D & E Victor Street corner Doña Carmen Street,
Mt. View, Balibago, Angeles City, Philippines
Chief Technology Officer
Spearheaded the Research and Development for the company’s IT Department.
Deploying and maintaining network security.
Maintaining access and updating database for the VOIP.
Doing Marketing for Clientele of the company.
CKSD Outsourcing Solutions, October 2015 up to January 2018
DMC Building, Don Pepe Henson Ave, Angeles City, Philippines
Chief Technology Officer
Spearheaded the Research and Development for the company’s IT Department.
Deploying and maintaining network security.
Maintaining access and updating database for the VOIP.
Sargas Inc., July 2015 up to October 2015
2nd Floor Oceana Commercial Complex (Right Wing), KM85 MacArthur Highway, Sta. M,
Angeles City, Philippines
Lead Generation Specialist
Doing outbound calls for B2B and B2C offering different kinds of service based on client’s request.
Startek Philippines, January 2014 up to June 2015
eNtec, Nepo, Teresa Avenue, Angeles City, Philippines
Training and Quality Intern – Comcast LNP
Training new hire agents for Comcast LNP operations specifics.
Doing Coaching for nesting agents before being endorsed to the operations floor for deployment.
Doing Quality Check for agents that are in training, probationary and regular agents to make sure that they are calibrated for the client’s account.
Teleperformance, March 2013 up to July 2013
Alphaland Southgate Tower, 2258, Chino Roces Ave, Makati, Metro Manila, Philippines
Customer Service Representative – Comcast
Answering escalated calls for comcast customers about their Cable, Phone and Internet services.
Providing support for Tier 1 agents concerns for their customer inquiries.
IQOR Philippines, February 2010 up to February 2013
Bldg. 36 and 37, Jose Abad Santos Ave. Clark Freeport Zone, Pampanga, Philippines
MIS Workforce – Sprint
Providing reports for the operations department such as statistics
Scheduling for agents such as break, lunch, training, meeting and control for traffic within a specific shift to make sure that all agents will get even distribution of calls.
Documentation and consolidation of required documents for agents before being endorse to operations.
Customer Service Representative- Sprint
Providing good customer service to the customers concerns for technical, troubleshooting and account management that supports Sprint.
Etelecare Global Solutions, June 2009 – September 2009
2/F Cyberone bldg. Eastwood City, Libis, Quezon City
Technical Support Representative – Dell Optilat Department
Providing technical support to the customers concerns for technical, troubleshooting and computer upgrades for Dell Corporate and Business computers
Customer Service Representative – AT&T WSC Department
Providing good customer service to the customers concerns for technical, troubleshooting and phone warranty that supports AT&T Wireless Service.
Teletech, November 2008 – May 2009
Bldg. 4 SM City, Lagundi, Mexico, Pampanga
Customer Service Representative – T – Mobile Department
Providing good customer service to the customers concerns for technical, troubleshooting and account management that supports T– Mobile Flex pay.
AMA Computer Learning Center June – October 2008
G/F Dona Theresa Bldg. B Sto. Rosario, Angeles City
Software Instructor
Teaches students computer fundamentals with MS application and provides the foundation knowledge required in today’s information and communications technology.
Teaches students introduction to software engineering that provides selective, in-depth coverage of the fundamental of software engineering by streaming principle and methods through rigorous formal and informal approaches.
Teaches students computer programming 3 (Visual Basic .NET) and provides trainee with all the information needed to develop great visual basic.net applications, such as, connecting objects to a database using ADO. NET, architecting great. NET applications, building components and building applications for the Web (ASP.NET)
Teaches students Introduction to Database Management System Web Analysis and Design, Computer Programming 6 (Microsoft ASP .Net). Computer Programming 7 (Microsoft SQL Server 2000 DB), and Computer Programming 2 (Turbo C++)
Sutherland Global Services, December 2007 – May 2008
Berthaphil II, Berthaphil Compound, Jose Abad Santos Ave.
CSEZ, Angeles City, Pampanga
Technical Support Representative – Intuit Department
Accepting calls from the customer technical concern, troubleshooting and installation that support turbo tax.
PERSONAL BACKGROUND:
Name : Ramil Jay I. Jose
Age : 30 Yrs. Old
Sex : Male
Birthday : December 10, 1988
Status : Single
Dependant : Jamir Russell J. Jose
Franco Jayreen J. Jose
Citizenship : Filipino
Religion : Roman Catholic
Height : 5′ 4”
Weight : 161.2 lbs.
Language : English, Tagalog, Pampango
SSS # : 02-2253148-3
TIN # : 258-928-416-000
Pagibig # : 003196244701
Philhealth # : 07-050418031-81
Passport # : EC2226236
Passport Validity: September 2019
REFERENCES:
Russell John G. Dublin
Senior Specialist Reporting
Sutherland Global Services
CSEZ, Mabalacat City, Pampanga
Tel. No.: +63 935 – 766 – 2052
Erika Marasigan
P. O. C.
CKSD Outsourcing Solutions
Angeles City, Pampanga
Tel. No. : +63 – 927 – 220 – 8325