Marieroseann E. Banda, 32
#83 Ynares Street Barangay San Carlos Binangonan, Rizal 1940
Mobile No : +63 917 640 0888
E – mail Address : [email protected]

WORK EXPERIENCE

Sutherland Global Services – April 2011 to October 2014
• Customer and Technical Consultant Lenovo Computers
– Listen to customers’ questions and concerns, and provide answer or responses.
– Provide information about the products and services
– Review or make changes to customers account
– Handle returns and complaints

Alorica Philippines – March 2010 to March 2011
• Customer Services Representatives Globe Broadband
– Listen to customers’ questions and concerns, and provide answer or responses.
– Take orders, calculate charges, provide billing concerns.
– Review or make changes to customers account
– Record details of customers contacts and actions taken.

SEMINARS AND TRAININGS ATTENDED

• Hotel Phase Practicum Training 400 hrs – June 2018-August 2018 – Crowne Plaza Manila Galleria
• APEX Training Program-2GO Onboard 72 hrs – April3-5,2018 – Mariana Academy of Maritimes Studies, Inc
• Leadership and Management – March 16, 2017 – Internatonal School of Hospitality and Tourism Management
• Forum: Stock Market 101 – February 24, 2017 – Multi-Campus Student Acticvities
• Youth Economic Forum – February 17, 2017 – ICCT Asean Economic Integration 2017

OUSTANDING MERIT

• Practicumer of the Year – December 2018 – ICCT Colleges Foundation Inc.

EDUCATION

College: Bachelor of Science in Hotel and Restaurant Management
ICCT Colleges Foundation Inc. (2015-2018)

Bachelor of Science in Nursing
Southeast Asian College Inc./United Doctors Medical Center (2005-2007)

PERSONAL INFORMATION

Birth Date : March 29, 1987
Civil Status : Single
Citizenship : Filipino
Height : 152 cm
Weight : 105.82 lbs

CHARACTER REFERENCES

Mr. Byron Aldor Narciso – Team Manager Mr. Lionel Dela Paz – TeamManager

Sutherland Global Services Inc. Alorica Philippines
+63 977 700 3895 +63 945 516 4922