ERIZA NOVA PAULE BAUTISTA

Address: Purok 3, San Pedro Saug Lubao, Pampanga
Contact Number: 09754288036
E-mail: [email protected]

OBJECTIVES
Work to ensure customer satisfaction by achieving delivery of service quality norms through interaction with clients, prompt handling of guest requests, and complaint resolution.

QUALIFICATIONS / SKILLS

Good Customer service skill.
Ability to handle working in rotating shifts.
Ability and willingness to work late nights and weekends.
Flexible in any kind of duties.
Well organized and has good attention to details.

EDUCATIONAL BACKGROUND
Tertiary : Don Honorio Ventura Technological State University
Bachelor of Science in Hotel and Restaurant Management
Bacolor, Pampanga
2014-2018
Secondary : San Pablo 2nd National High School
San Pablo 2nd Lubao, Pampanga
2010-2014
Primary : San Pedro Saug Elementary School
San Pedro Saug Lubao, Pampanga
2004-2010

PERSONAL DATA

Nickname: Izza
Date of Birth: November 13, 1997
Place of Birth: Lubao, Pampanga
Citizenship: Filipino
Civil Status: Single
Height: 5’4
Religion: Catholic

TRAINING AND SEMINARS
Crowne Plaza Manila Galleria, Ortigas Center
Lecture on Basic Hotel Operation: Housekeeping with Bed-making and Front Office Operations
T.G.I. Fridays (TGIF), Glorietta Branch, Makati City (Bar Tour)
Bartending, Cocktail Mixing and Flairing Seminar
Food and Beverage department and Kitchen Department, Ojt in Bliss Hotel 2015
Fnb department and Front Office department, Ojt in Astoria Plaza Manila 2017

WORK EXPERIENCE
2 years and 4 months Service Crew in McDonalds Company 2015 – 2017
7 months Service Crew in Asia’s ChinaBoy Food Inc. 2018 – 2019

CHARACTER REFERENCES

Ms. Sharmaine Pineda
1st Assistant Manager in McDonalds
Contact Number: 09051581421

Mr. Paul Garcia
Front desk Supervisor in Bliss Hotel
Contact Number: 09367915990

Mrs. Kristel K. Agustin
Don Honorio Ventura Technological State University (CHM Instructor)
Contact Number:09177190209

ERIZA NOVA P. BAUTISTA
Applicant