MARK JOHNSON VILLAMAR

+639178533520

[email protected]

SUMMARY

·       18 years of experience in analysis, design, on-call support and development/maintenance of software on multi-platform environment (distributed and mainframe), project management and process improvement and managing multiple domain groups, operations, people management including Managed Services.
CERTIFICATION

ITIL V3 Foundation Certified – August 28, 2014 (EXIN)

SKILLS
Operating Systems                             Accustomed to Windows 95, 98, 2000, NT, XP, Vista, UNIX and MVS.
Programming Languages                    UNIX Shell Script, SQL(Oracle), Remedy programming (ARS), PERL Script, C/C++, Flex, Rogue Waves, XML, XSL, PL/I, JCL, HTML, JAVA, Omnimark,  JavaScript

Utilities and Software                          Autosys, VI editor, File Manager, TSO/ISPF, ROSCOE, VSAM, LMS, IDCAMS, IBM Ondemand, IBM Filenet, AMASS COOL, LMS, Clearcase, Sablime, MS Access, Open Office, MS Office, MS Frontpage, MS PhotoEditor, MS Access, MS Visual SourceSafe, MS Outlook, OpenOffice, JLCreator,  Epic Editor, UltraEdit, Textpad, CITRIX, Adobe Reader, WS FTP Pro, Winzip, Filzip, Hummingbird Exceed, Telnet.

Ticketing System                                BMC Remedy Action Request  System and Webstar

WORK EXPERIENCES

Texas Instruments

Baguio City, Philippines

October 2009 – Present

IT Operations Manager

Promoted: May 2017 – Present

Responsibilities include:

–        Managing Mainframe, Network Security, Support Tools and Processes, Facilities IT and Voice and Mobility teams.

–        Managing Regional Help Desk in two sites (Baguio and Kuala Lumpur).

–        Managing more than 50 subcons under IT Operations.

–        Working on talent development of individual contributors under ITOperations

–        Collaborating with Dallas managers counterparts in executing projects of the team.

–        Doing resource planning and succession planning for people management for the whole IT Operations.

IT Project Lead Support Tools and Processes

Promoted: January 2013 – May 2017

Responsibilities include:

–        Leading the Philippine team in Run/Maintain activities for multiple teams like Support Tools and Processes (STP), Voice and Mobile Services and WW Facilities IT

–        Creating monthly report to be sent to the manager

–        Doing prioritization of tasks of each team members

–        Assisting, coaching and mentoring every team members with their projects and task

–        Attending meetings/conference calls for the team and Dallas counterparts

–        Directly reporting to the manager of IT Operations and acting as Site Manager in the absence of IT Operations Manager.

–        Developing skills and talents as well as work attitude of all team members

ITIL Foundation Certified – August 28, 2014

Attended Project Management with SDLC training – Phoenix One May 2015

* Trained in Dallas, Texas under Column Technologies (BMC contractor) for Remedy. (January 19- February 19, 2010)

*Sent to Dallas, Texas for Knowledge Sharing activities regarding various applications. (September 1-23, 2012)

*Sent to Dallas, Texas to attend World Wide Meeting for IT Operations.

(October 21- November 2, 2013, October 17- November 11, 2015, October 3-23, 2016, 2017, 2018)

Remedy Support Team Member

Remedy Support Team provides Customer Support Applications for Helpdesks and Support Personnel worldwide.  These applications include Service Tracking and Resolution System (STARS), Asset Management System (AMS), Change Management System (CMAR) and Knowledge Base (KB).

Primary Responsibilities: Run/maintain support the Customer Support Applications.  These applications are written in Remedy Action Request System.  STARS is a developed application while CMAR and AMS are applications purchased from Remedy with customizations.  Enhancements to the existing applications or new applications are also implemented by this team as needed.

Responsibilites include:

–       Ensure the applications are running with no failures.

–       Development of enhancements include following the process through initial request, research, design, coding, testing, installation.

–       Document run/maintain support processes where necessary.

–       Upgrade and patch applications as needed to insure software compatibility.

Supporting & Secondary Responsibilities:

–       Automate manual processes to improve cycle time for the Remedy Support Team

–       Work closely with Central Helpdesk and the GAM team to implement process improvements where possible

–       On-call support to ensure that critical issues with the applications will be addressed even weekends or beyond work schedule.

ITIL Foundation Certified – August 28, 2014

* Trained in Dallas, Texas under Column Technologies (BMC contractor) for Remedy. (January 19- February 19, 2010)

*Sent to Dallas, Texas for Knowledge Sharing activities regarding various applications. (September 1-23, 2012)

*Sent to Dallas, Texas to attend World Wide Meeting for IT Operations.

(October 21- November 2, 2013, October 17- November 11, 2015)

Attended Training for Solaris 10 System Administration

(In-House)

Attended Project Management with SDLC Training under Phoenix One

May 12-16, 2014

Makati, Philippines

77 Software Inc.
Manila, Philippines

UNIX Support/Developer

Client: Prudential Financial

Newark, NJ

May 14,2007 – October 2009

·        Performs UNIX application support (on-call) for Prudential Advance Compensation Engine (PACE) 1 and 2, Product Financial Management Cycle (PFMC) , Forecasting projects and EPIC
·        Checks teams queue daily for remedy tickets.
·        Handles and receives Remedy tickets for all the request and issues/problems for 4 applications.
·        Receives the first call as on-call support and has wide knowledge in escalation procedure for on-call activities.
·        Performs root-caused analysis after receiving on-call alerts.
·        Develops and maintains all UNIX shell scripts and SQL’s of handled applications.
·        Develops and maintains AUTOSYS jobs for PACE and FCST applications.
·        Kick-of jobs for special processing and holiday processing in AUTOSYS.
·       Monitors all AUTOSYS jobs in PACE application including its failures and exceeding max run time.
·       Creates and maintains job stream diagrams for PACE applications
·       Monitors all projects and updates all metrics for the whole team
·        Maintains documentation and metrics
·        Creates ticket for Unix and Oracle jobs
·        Performs re-runs and loads for the application feeds.

77 Software Inc.
UNIX Engineer/Application Admin

Client: Deutsche Bank

Totowa, NJ

October 2006 – May 2007

·        Performs UNIX priority problems, tasks and issues including restarting and rebooting servers.
·        Develops and maintains applications scripts for COOL and On-Demand.
·        Creating Shell scripts (UNIX Shell scripts and PERL) for the enhancement of OnDemand Migration Project.
·       Monitors all projects and updates all metrics for the whole team
·        Maintains documentation and metrics
·        Assists OnDemand Administrator with the Account Request Database (ARD) process.
·        Assists FileNet and Computer Output On-line (COOL) Admin.
·        Assists volume operators by issuing commands in loading and unloading data in JukeBox(server).
·        Prepare test cases, project documentation and documentation related to processes.
SPI/CIS
Technical Lead/Onsite Unix On-Call Engineer

Client: LexisNexis

Dayton, Ohio

November 2000 – September 2006

Performs Unix priority problems, task and issues.
Personal meetings and communications with the client
Manages project integration, coordination, risk, schedule, scope and cost for the whole team
Manages project requirement.
Monitors all projects and updates all metrics for the whole team
Gives technical assistance to team members.
Attends conference call weekly for client reporting.
Conversion Engineering
Maintains documentation and metrics.
Regularly discusses project status with the Technical Lead.
Measures project effort, size, and schedule.
Performs the software development life cycle based on the client’s specification.
Ensures timely submission and completion of programs being created, developed, and/or maintained.
Reports to the Technical Lead the progress and the client issues of the task and discusses resolutions.
·        Analyzes specific data  and engineering requirements based on File Designs and Conversion Instructions Analyzes vendor data.

·        Reviews File Designs and Conversion Instructions and sends issues to the Analyst.

·        Creates a High Level Design Document based on the Files Design and Conversion Instructions.

·        Submits estimated Sizing and Schedule.

·        Identifies and communicates technical problems, processes and solutions.

·        Creates High Level Design and Implementation Plan

·        Designs pseudo codes

·        Reviews High Level Design and Implementation Plan

·        Develops and maintains conversion programs based on the given specification from the client using PL/I and JCL in MVS environment, UNIX Shell script, C/C++, Rogue Waves, Flex in UNIX platform, XML, XSL, and PERL script on multiple platforms.

·        Automates collection of  the vendor data.

·        Maintains and monitors data conversion programs for enhancement or any change in requirement

·        Reviews collection scripts and conversion programs.

·        Monitors program performance, correct errors and modify programs for changes and additional requirements made by the client.

·        Creates Test Cases based on the requirements of the projects/webstar.

·        Tests and debugs the software programs to check if all the requirements are being followed

·        Reviews test cases.

·        Documents results of testing.

·        Prepares Turnover Documents and other documentations for users/programmers.

·        Reviews turnover documents and manuals.

·        Run codes in the production level

·        Attends intensive In-house Software Engineering Training.

·        Participates in technical reviews and meetings.

·        Analyzes specific data requirements and develops appropriate solutions.

·        Prepares reviews, and updates technical, and/or program documentation.

·        Communicates with clients to resolve or clarify any design issues or technical issue.

·        Provides technical guidance to team members in Unix, XML and PL/I.

·        Prepares documentation for project management activities – Compatibility Maturity Model Integrated (CMMi).

·        Provides technical assistance to other Software Engineers, Data Technicians, and Data

·        Analysts regarding processes and procedures used and programming.

QA Engineering

·        Maintained documentation and metrics.

·        Measured project effort, size, and schedule.

·        Analyzed project requirements.

·        Prepared Test Cases, project documentation, and documentation related to processes.

·        Performed software testing, peer review.

·        Mocked-up vendor data and do data checkout.

·        Reported to the Technical Lead the progress and the client issues of the task and discuss resolutions.

On-call Engineering

·        Monitored on-call maintenance queue.

·        Worked as either Primary on-call engineer or Secondary on-call engineer.

·        Worked on high priority maintenance tickets.

·        Provided Pager Report on maintenance tickets handled, resolution to problems and lessons learned in handling the problem.

Lexis Engineering

·        Worked in a new build project that converted sgml data to visf format using flex language, c++ and rogue waves in unix environment. Created shell script for this conversion program.

·        Worked in maintaining Omnimark conversion programs.

·        Monitored updates of the CCH products.

·        Worked in new build projects using Omnimark language.

EASTERN TELECOMS

Database Programmer

September 1999 – August 2000

·        Developed and maintained Accounts Payable System for the company using MS Access

PERSONAL INFORMATION

Age: 35

Civil Status: Married

EDUCATION
Bachelor of Science Degree in Computer Science

Pamantasan Ng Lungsod Ng Maynila

1999