ERNANE P. POWANSING
BLOCK 39 LOT-5 SUMMERFIELD SUDB. BRGY. OSORIO

TRECE MARTIREZ CITY, CAVITE.

Mobile Phone: 09054476971
Email Address: [email protected]

CAREER OBJECTIVE

Seeking to find position wherein practical and skills in leadership, management and coaching in an international customer service set up would be suitable, preferably Team Lead/Supervisor or Team Manager/Coach.

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EXECUTIVE SUMMARY / SELF DESCRIPTION                                                              ​

Develop interpersonal skills fostering positive internal and external relationship; I’m a service-oriented team player who can be flexible with hours if necessary and can work independently. A detailed oriented person with the willingness to learn; a hard worker willing to acquire new information that leads to a practical understanding, and prefer dealing with facts and making decisions on a logical basis. A person who can set the course and direction for subordinates, keeping them focused on what is most important for delivering the highest priority results. I want challenges which can utilize my skills and experiences andenhance my professional growth. I want to contribute my best effort and services to the society with common goal and respect.

WORK EXPERIENCE

Position​: Subject Matter Expert/ Technical expert (T-Mobile Team of Expert)

Company​: Iqor Philippines Sta. Rosa, Laguna

Period​: April 2018 to Present

• inbound Customer Service
• Responsible for new product and system training educational roll out.
• Floor Support and real time assistance for agents
• Handles troubleshooting of customer’s services and devices including supervisory calls and escalations
• Performance improvement, coaching opportunities and review for 10 – 12 agents
Position​: Resolutions Supervisor (Sprint Technical support)

Company​: Iqor Philippines Talisay, Negros Occidental

Period​: January 2017 to March 2018

• Responsible for new product and system training educational roll out.
• Floor Support and real time assistance for agents
• Handles troubleshooting of customer’s services and devices including supervisory calls and escalations
• Performance improvement, coaching opportunities and review for 10 – 12 agents.
Position​: Resolutions Supervisor (SPRINT GenCare)

Company​: Iqor Philippines Dasmarinas, Cavite

Period​: March 2015 to December 2016

• Responsible for new product and system training educational roll out
• Floor Support and real time assistance for agents
• Handling escalated calls from customers and resolving complex issues for billing and finances
• Performance improvement, coaching opportunities and review for 10 – 12 agents
​Position​: Finance Representative (SPRINT)

​Company​: Iqor Philippines Dasmarinas, Cavite

​Period​: May 2014 to March 2015

• Inbound Customer Service
• Handling complex issues for billing and finances
• Customer Account Management and General Care
Position  ​​      : ONLINE TEACHER

Company​​      : 51TALK PHILIPPINES

Period​​​      : January 2015- December 15, 2015

​• Providing quality online English training to Chinese students

EDUCATIONAL BACKGROUND

Vocational​​​:  Certificate in Computer Science

​​​​​   Advance competencies Technological manpower Academy

​​​​​   DASMARINAS CAVITE

​​​​​   July 2015 – OCTOBER 2016

Secondary​​​:  Escalante National High School

​​​​​   Escalante City Negros Occidental

​​​​​   2005-2009

Primary​​​:  Had. Fe Elementary School

​​​​​   ESCALANTE NEGROSS OCCIDENTAL

1998-2005

PERSONAL DETAILS

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​Age​​​​: 27

Gender​​​: Male

​Civil Status​​​: Single

Birthday​​​: January 9, 1992

Place of Birth​​​: Escalante City Negros Occidental ​​​

Height​​​​: 5’6”

Weight​​​: 75 kg.

Name of Father​​: Jovel Powansing

Name of Mother​​: Flordeliza Powansing

SUMMARY OF SKILLS                                                                                                     ​

Computer and Non-Technical Skills:

• Exposure and/or experience with MS applications (excel, word, outlook).
• Superior command of word processing applications (MS Word), email application​
CHARACTER REFERECE

CHRISTIAN ALPHIE PANGILINAN     ​JILLROY BARANDA

AVP T-MOBILE, IQOR​​​AVP SPRINT, IQOR​

Mobile No. 09474747394​    ​​Mobile No. 0917550612

JASTEN NATAN​

AVP T-MOBILE, IQOR​​

Mobile No. 0918301282

I hereby certify that above information is true and correct to best of my knowledge and ability.

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ERNANE P. POWANSING