Christine Y. Mutoc

Block 40 Lot 16 Soldiers Hills Village

Muntinlupa City

Tel: (+63)9178780454

Email: [email protected]

Skype ID: kuuhletz16

PROFESSIONAL PROFILE:

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An accomplished result-driven Senior Specialist Order Processing and a customer service professional with 9 years experience providing top quality service in the manufacturing and engineering industry; Proven theability in handing different kind of transactions to customers, suppliers, shipping department and colleagues. I am a results-driven, reliable, efficient and highly dedicated skilled business professional with extensive experience in depth-knowledge of sales operations, new product introduction, logistics planning, purchasing and inventory control with concentration on sales customer order management. Strong attention to detail and organizational skills with an extraordinary record of customer service achieving 90% on-time delivery performance as well as successful practices in global supply chain, business management with proven ability to prioritize work effectively under pressure and to deal with others in a positive customer focused manner to meet deadlines.

HIGHLIGHTS:

Service Oriented

Energetic work attitude

Analytical and critical thinker

Advanced adaptive skills

Results Oriented

Oriented Toward achieving targeted objective

Self Starter, ability to work well autonomously

Available, effective, efficient

Great Listener

PROFESSIONAL EXPERIENCE:

Emerson Electric Asia LTD​​​

Is a global leader in enabling Business Critical Continuity from grip to chip for telecom networks, data center, health care and industrial facility;

September 2012 – Present

Sr. Specialist Order Processing- Liebert North America

• Responds to all sales and orders inquiries from Sales Field, Management, Manufacturing, Traffic, Material Planning and Production Control.
• Takes responsibilities in monitoring sales order progress, backlog, identify order delays, shipment holds, contract and credit holds, and take necessary step to notify customers.
• Processes Major accounts, Power and Air orders efficiently. Able to process after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
• Ability to process SFA configurations on several product lines
• Structure configurations on multiple products line and understand SFA processes on several of these known products.
• Crosschecks other coordinators’ orders to ensure an error-free process before pushing orders to warehouse for shipment.
• Performs all the above functions within Company policies and procedures.
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​​​​​​​August 2010 – August, 2012

Sr. Specialist Order Processing – EMEA

• Creates, maintain and update documentation related to order entry processing as a guide to other coordinator.
• Acts as back-up during supervisor’s absence.
• Maintaining high standards in the quality of work output, accuracy, responsiveness and timeliness is the crucial measure to achieve this goal.
• Provides excellent customer service for both internal and external customers.
• Creates SLA report, dashboard reports and update KPI during the absence of the supervisor.
• Proficient in MS Applications especially MS excel and word.
• Extend support to DPG warranty team by providing Order Acknowledgment, Invoice and its history details.
• Knowledge in MRP system such as JDE and SAP.
March 5, 2007- August, 2010

DPG Sales Coordinator –EMEA

• Processing orders from the time of its initial insertion to the system to its final delivery.
• Maintains an excellent level of communication with the customer through e-mails and phone to ensure that they are timely advised at each step of the process.
• Creates and maintains order entry process documentation.
• Adheres at all stages compliance to the International Trade Compliance obligations for the company.
• Make certain the correct and timely insertion of all orders in the system, following company procedures and working with the customers to ensure smooth transaction. This may include checking the correct prices, Incoterm, terms of payment, verifying with UPS Helpdesk/ Product Managers the correctness of the technical solution chosen, resolving any lead-time or delivery issues promptly and requesting and verifying additional documentation required (SGS inspection, legalized Certificate of Origin, and invoice, etc.)
• Participate to growth plans through trainings and education programs
• Doing daily reports of processed pending orders, stock availability, and etc.
​​​​​​February 2006 – March 2007

Accenture

Is a global management consulting, technology services and outsourcing company

Business Process Associate

• Working with numerous health-focused organizations.
• Processed dental, group health and medical claims
• Responsible for assessing, examining and analyzing all electronic data provided by a major US-based health insurance client.
 

​​​​April 2005-February 2006

American Data Exchange

Is an innovative market leader in providing customized global outsourcing solutions to our clients worldwide.

Data Encoder

• Data analysis in Discovery and Arbitration Proceedings
• Encoding/Indexing of Litigation Documents and Evidence
• Transcription of Client Interviews and Deposition

ACADEMIC ACHIEVEMENT:

Masters of Business Administration

Laguna Northwestern College

April 2016-Present

Bachelor of Elementary Education

Pamantasan ng Lungsod ng Muntinlupa

March 30, 2005
TRAININGS:

o Refresher Training in Order Processing- EMEA
Emerson Network Power – Bratislava

March 22, 2009 –April 4, 2009

o Logistics and Supply Chain Management
November 6 to 7, 2008 organized by PISM

o Professional Business Writing
June 25, 2010 – August 2010

o New Incoterms 2010
New International Rules in the Interpretation of Trade Terms

Friday, 9:00am to 5:00pm December 3, 2010

Edsa Shangrila Hotel, Mandaluyong City

o International Trade and Compliance Training
​February 16 to 17, 2012

o Effective Business Presentation
March 15 and May 4, 2012 organized by MayFairTraining

o Lean Six Sigma Training- Yellow Belt
Emerson Network Power – Philippines

April 10, 2013

o 7 Habits for Associates
Emerson Network Power – Philippines

February 10-11, 2014

o Refresher Training – LNA
Emerson Network Power – Ohio, USA

October 2014