ü  Formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements

ü  Execute and coordinate requirements management and change management processes

ü  Develop and maintain internal and external relationships to support management of scope and expectations

ü  Evaluates and recommends changes to policies, procedures and services based on trends and business needs

ü  Apply extensive knowledge of the client’s business and industry to develop requirements specifications

ü  Responsible for demand fulfillment and workforce capacity management

ü  Ensures demand for the supported account follows global standard policy and process

ü  Accountable on tracking demands/requisition IDs for the accounts being supported

ü  Extract, consolidate and prepare weekly demands, requisitions, resource allocations of team reports

ü  Generates monthly headcount, efficiency and attrition reports

ü  Assess monthly Technical Performance Review for selected employees

ü  Contributes and part of the growing team of Enterprise Application Operations Resource and Quality management, Workforce Development and Employee engagement

ü  Create Dashboard and uses of Macro in Excel, PowerPoint, etc.

ü  In charge of end to end hiring process

ü  Schedules candidates for interview for people management and operations team

ü  Process purchase requests and orders

ü  Meeting organizer, company/team events, visits and offsite planner

ü  Contributes and part of Resource management and Employee engagement

ü  Receiving visitors by greeting, welcoming, directing and announcing them appropriately

ü  Ensures that meetings, interviews, events and other similar activities that are being coursed through to Admin are well organized and well-coordinated

ü  Manages files ensuring that they are easily accessed and retrieved

ü  Receiving visitors by greeting, welcoming, directing and announcing them appropriately