ROCKY ROEL P. MARTINEZ

Mambusao, Capiz, Philippines

09777542636

[email protected]

JOB OBJECTIVE

To obtain a position where I could effectively apply my skills and knowledge I’ve learned and to give an opportunity to work productively and accurately in your company.

SUMMARY OF QUALIFICATIONS

·         Excellent organizational and time management skills.

·         Excellent proactive attitude towards work.

·         Good communication skills and customer relation.

·         Good working ethics towards work independently or in team environment.

·         Good in any computer action.

EDUCATION

·         2010-2014       Capiz State University Poblacion Proper Campus Mambusao, Capiz

Bachelor of Arts Major in English

·         2008-2010       Aklan College

Bachelor of Science in Nursing

·         2004 – 2008    Saint  Pius X Seminary

Secondary

WORK EXPERIENCE

Grand Central Bakery

October 6 2018

Waiter, Barista, Cashier Staff

Doha, Qatar

Responsibilities:

Receive payment by cash, check and credit cards.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Calculate total payments received during a time period, and reconcile this with total sales.
Compute and record totals of transactions.
Present menu, answer questions and make suggestions regarding food and beverage
Apply positive suggestive sales approach to guide Guests.
Deliver food and beverages to any table as needed.
Made supply, food and beverage orders and prepared Sales reports.
Held coffee preparation demonstrations and assisted customers with selections of various coffee blends, teas, hot and cold espresso beverages, smoothies, and bakery items.
Cleaned and maintained work environment.
Hewlett-Packard Enterprise

July 6 – September 30, 2015

Technical Support Representative

Upper Mckinley Hill, Taguig City

Responsibilities:

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Working with customers/employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Updating self-help documents so customers/employees can try to fix problems themselves
Walter Mart Mall

May 25 – July 3, 2015

Sales Representative

Dasmariñas , Cavite

Responsibilities:

Greeting guests upon arriving in our retail showroom and learning their motivation for their visit; really getting to know them and developing long-term relationships.
Presenting and discussing various home furnishings product options based upon your discovery of the prospective clients’ lifestyle, needs and goals.
Increasing personal knowledge of products, sales techniques, and promotions through continuous professional training and development.
AVATAR TECHNOLOGY INC.

July 22 – December 26, 2014

Customer Service Representative (Outbound)

Jalandoni, Jaro, Iloilo City

Responsibilities:

Excellent communication skills and the ability to present in a professional manner inbound sales and upselling calls.
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
May be required to achieve a sale quota.
Ticar Catering Services

May 2013 – June 2014

Mambusao,Capiz

Responsibilities:

Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls.
Carrying out basic food hygiene preparation tasks.
Ensuring chefs are equipped with the food and tools they need.
Helping to serve meals to customers.
Character Reference

Erna T. Ticar

Professor / Entrepreneur

+639206579267

John Henson Lorenzo

Supervisor

Grand Central Bakery

+97466528662

Norlie Overencio

Internal Auditing Assistant

Capiz State University

+639258693587

********Documents upon request********