MARY JOY ROMERO PANIT

(+63) 956-316-8944 | [email protected] |

84 CUATRO DE JULIO ST. BRGY. SANTO NINO GALAS QUEZON CITY
JOB OBJECTIVE:

To seek a challenging career in an organization that promotes continues learning, provides exposure of new technologies and to achieve professional and personal growth in the field of Information and Technology.

WORK EXPERIENCES:

February 4, 2019-

Present

VIRTUAL ACCOUNT MANAGER
Asticom Technology Inc | Globe Telecom

Duties and Responsibilities:

➢ Support Account Manager
➢ Provide Facility Checking and RID
➢ Provide request for Spare Sim, Demo Sim/Phone, SOA extraction and account checking
➢ Process Activation and Termination of Demo
➢ Monitoring of SM Tenants New Line Application for EG Accounts
April 23 – December 31,  2018

L1 CHAT SUPPORT
Asticom Technology Inc | Mynt (Globe Fintech, Innovations, Inc.)

Duties and Responsibilities:

➢ Responsible for answering queries and assisting GCash customers through chat
➢ Monitor, respond and assign tickets reports through Zendesk Ticketing system.
➢ Escalate issue to GCash Vendors (Meralco,7 Eleven, PLDT, Bayad Center ect.)
➢ Checking of accounts that is eligible for GCash promo.
➢ POC for GCash MPIN reset.

Aug 2017 – April 2018

DATA ANALYST
Asticom Technology Inc | Globe Telecom

Duties and Responsibilities:

➢ Profiling of company information under Globe Telecom whether EG & SG account.
➢ Modifications of details using ICS & ICCBS Tools
➢ Meet daily target in a given time frame
Feb 2017 – Aug 2017

CALL-OUT AGENT
Asticom Technology Inc | Globe Telecom

Duties and Responsibilities:

➢ Verify the information to the Globe subscriber
➢ Update the gathered information
Oct 2015 – Feb 2017

DATA ENCODER
Asticom Technology Inc. | Globe Telecom

Duties : Cleansed and Collected data using REMS| Mybss | ICS Tools
EDUCATIONAL ATTAINMENT:

June 2011- April 2015
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Pangasinan State University – Alaminos City Campus
Nov. 2014 – ​         COMPUTER HARDWARE SERVICING NCII

Jan. 2015​         STI- Alaminos City Campus

TRAINING ATTENDED:

December 1-3, 2018​        HTML5 & CSS3 WITH BOOTSTRAP

​       Inventive Media – Computer IT Training Philippines

​       Karmela Building 2590, 3rd Floor Manchas Street corner Venecia Street

Makati City 1205

SKILLS AND ABILITIES:

➢ Knowledge in Microsoft Office (EXCEL, WORD & POWER POINT)
➢ Knowledge in COMPUTER HARDWARE SERVICING
➢ Basic Computer Troubleshooting
➢ CUSTOMER ORIENTED
➢ Able to work on shifting schedules/ fieldwork
➢ Capable to learn new technologies as quick as possible
➢ Is well organized, can handle multiple projects, works well in teams, and able to work under pressure
➢  Knowledge in HTML & CSS with Bootstrap
➢ MS Excel VLook UP and Pivot
 

PERSONAL BACKGROUND

Age​:​24 years old

​Civil Status​:​Single

​Date of Birth​:​August 26, 1994

​Place of Birth​:​Alaminos City, Pangasinan

CHARACTER REFERENCE

GRACIELLE DELA PENA

Operations Team Leader

Mynt (Globe Fintech, Innovations, Inc.)

0917-830-3692

JOHANNES VINAGRERA

Operations Project Manager

Mynt (Globe Fintech, Innovations, Inc.)

0917-838-2052

FREDIRECK CENIZAL

Operations Project Manager

Globe Telecom Inc.

0917-588-8600

I hereby certify that the above information is true and correct.

​      ​​           MARY JOY R. PANIT

​         Applicant ​