Information Systems Specialist | 2016 – 2018 Robinsons Retail Holdings, Inc.

• Provide assistance in SAP modules such as MM and PM
• Provide end user training including training manuals, testing activities and post implementation support
• Evaluate, handle and resolve business problems, especially with SAP business processes, in such way that the problems are always registered and confirmed to the business unit
• Identify system enhancement requested by end users to ensure project quality and on time delivery.
• Planning, organizing, documenting, coordinating, and scheduling work in the development of assigned tasks. May lead or supervise the assignments of other team members
• Staying abreast of current and future business policies, procedures, and workflows within the Business Unit that is supported
• Performing other duties as assigned by superior

Technical Support Representative | 2014-2016 Hinduja Global Solutions

• Evaluated priority of business technical support
• Supported clients with telephone assistance and wrote work orders for on-site technician visits
• Provide proper troubleshooting steps to clients in order to determine issues and appropriate solutions
• Assist customers with Software Installation

System Analyst | 2019-Present
St. Lukes Medical Center

• Worked in Technical Lead in understanding/analyzing the business requirements and providing the best fit design plan and system solution
• Troubleshooting technical issues and collaborating with IT Team to resolve issues and ensuring solutions are feasible and consistent
• Creating system guidelines and manuals for the business unit
• Prepare Functional Specification Document especially for the enhancement requested by the user
• Responsible for the roll out implementation to other units
• Provide training sessions and workshops on the system process
• Responsible for user acceptance testing and up to production deployment
• Conducting regular reviews of systems and generating reports on efficiencies and improvement areas