Raymond Kiel S. Ferma

Contact: +639568855407 / Email: [email protected]

Professional Experience

1.) Philippine Amusement and Gaming Corporation (PAGCOR)
POSITION HELD: CCTV Operator II, April 2018 – April 2019

· Ensures the integrity of gambling, banking, count room and cash handling procedures.

· Maintains a constant surveillance throughout the casino watching for irregularities.

· Use of video equipment as main tools in observing operations of the Casino.

· Provide written/verbal reports regarding all violations and suspicious behavior to the supervisor.

2.) Philippine Amusement and Gaming Corporation (PAGCOR)
POSITION HELD: Internal Security Staff, July 2014 – April 2018

· Ensures the integrity of gambling, banking, count room and cash handling procedures.

· Maintains a constant surveillance throughout the casino watching for irregularities.

· Escorts all chips and cash transfers, as well as delivery of fills/credits within the casino.

· Ensures the safety of guests and employees of the Casino operations.

3.) Convergys Philippines
POSITION HELD: Customer Service Specialist, Jun 2011 – Oct 2012

· Support the team to meet and exceed set targets through managing operational performance, attendance, and quality.

· Keep motivation high by adapting the leadership style to individual needs.

· Prepares product or service reports by collecting and analyzing customer information.

· Contributes to team effort by accomplishing related results as needed.

4.) TAGAYTAY CITY GOVERNMENT, Barangay Maharlika East
POSITION HELD: Barangay Councilor, December 2010 – May 2014

· Enact ordinances as maybe necessary to discharge the responsibilities conferred upon it by the law or ordinance and to promote the general welfare of the inhabitants of the barangay.

· Assist the barangay captain in the discharge of his/her duties and functions.

· Acts as peace officers in the maintenance of safety and public order.

· Perform other functions and duties as the barangay captain may delegate.

5.) Aegis People Support
POSITION HELD: Account Executive, May 2010 – Jan 2011

· Attracts potential customers by answering product and service questions; suggesting information about other products and services.

· Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

· Maintains financial accounts by processing customer adjustments.

· Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Education
STI (Systems Technology institute) College – Tagaytay City, Philippines

Type of Degree and Date Obtained:
· Diploma in Information Technology – April 2010

Trainings and Seminars
1.) PAGCOR Training Center

•  Basic Skills and Attitudes Development Program for Junior CCTV Operators

2.) Southern Institute of Maritime Studies (SIMS)

·  Certificate of Completion Basic Training – November 7-12 and November 14-15, 2016

3.) PAGCOR Training Center (PTC)

· Certificate Program in Casino Dealing – October 2012

4.) STI Philippines

· IT (Information Technology) and Youth Convention

5.) Colegio de San Juan de Letran, Laguna

· English Proficiency Training – December 2007

Additional Skills and Competency
· MS Application (Excel, Word, PP, Outlook)

· G Suite application (Sheet, docs, slides)

· Travel organizer and researcher.

· Excellent report writing skills.

· Good command of the english language (Oral and written)

· Adobe applications (Photoshop, Premier Pro)

· Use of relevant websites such as LinkedIn and Craigslists

· Call Handling skills (call ethics and practices)

· Ability to keep clear and accurate records and reports.

· Extensive Customer Service experience.

· Knowledge of CCTV equipment and it’s use

· Casino Dealing (Blackjack, Baccarat and Roulette)

· Physically and mentally fit.

Character Reference:
· RON LERRIE AFURONG (Former Team Lead in Convergys)

Contact: +639952686629

· RONALD ROBLES (Security Officer in PAGCOR)

Contact: +639179193071

· ALLESANDRE ADAN (Surveillance Officer in PAGCOR)

Contact: +639369588310