Chetan Sapariya
Technical Support Executive
Email: [email protected] Skype: Chetan_sapariya
Cell: +639984881774
Objective: Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.
Total Years of Experience: 10+ years Current Industry: Technical BPO
Current Functional Area: Technical Support Current Location: Cebu, Philippines.
Academic Qualification
 S.S.C Passed (Ist class) in 1998 from SES School Through Mumbai Board (INDIA)
 H.S.C Passed (Ist Class) in 2000 from D.G. Ruparel College Through Mumbai Board (INDIA)
 T.Y.B.com Passed in 2006 from D.G. Ruparel College Through Mumbai Board (INDIA)
Other Qualification(s)/ Certification(s)/ Program(s) Attended
 Diploma in Computer Hardware and Networking from Jetking Infotrain LTD.
 Attended Seminar on Microsoft Windows XP Service Pack 2 launch at Le Meridian in Mumbai
 Attended Seminar on Microsoft Windows Portal Server at Reliance House in Mumbai.
 Attended Intel Training Program at Dubai Internet City at Dubai.
IT Skills
Skill Type
Skill Name
Last Used Years of Experience
Technical Support Representative
Helping customer to fix the tech issue over the phone & upselling of related services.
2018 0.3 years
Technical Support Representative
Configuring and fixing Software issues remotely & over the phone.
2017 7 years
Hardware, Software and Networking
Installation & Configuration of Hardware Devices and Software.
2009 4.6 years
Sales & Marketing
Computer products.
2008 0.10 years
Help Desk
Customer Support
2007 0.6 years Trainer
Hardware & Networking 2004 0.2 years Work Experience
September 2018 – December 2018 Alorica Philippines Inc. (Cebu. PHILIPPINES)
Designation: Operation CSR – Technical Support
Job Profile: Receive Inbound calls & help customer with their technical, billing, package, scheduling concerns.
Performed upselling & upgrade of different services of the company to customers.
June 2010 – Oct 2017 Eyeson Digital Surveillance & Management Systems. (Cebu. PHILIPPINES)
Designation: Technical support Representative (Independent Contractor) (Homebased)
Job Profile: Inbound & Outbound calls to provide remote support. Configuring & Fixing Software related issues
remotely. Follow-up with Software developer for licenses and bug fixes. Create & update self-help documentation for clients.
November 2007 –May 2009 Direct Internet Solution PVT LTD. (Mumbai City, INDIA)
Designation: Job Profile:
System Engineer
End user software, hardware support. Windows, Linux Server implementation. Mac implementation & testing. RAID Hardware Installation Configuration, Testing Software to improve productivity & save time & resources. Network traffic and bandwidth consumption monitoring through manage switch, Research and implementation on new technology. Working on Video Conf technology. Configuring & Deploying Linux & Windows VMware (Centos, Fedora, Ubantu), Configuring & Deploying RIS/WDS for windows, Documentation creation and uploading to right space. [Basics: Configuring & deploying Kick start, Xen Server, Nagios]
January 2007 – November 2007 Datamatics Technologies Ltd. (Mumbai City, INDIA) Designation: Desktop Support
Job Profile: Resolving computer related issues. Solve the computer related queries over
The phone. Reporting to senior. Working on Email client like Exchange & Lotus on client Side, Providing Software support.
January 2006 – December 2006 HP India Sales Pvt LTD. (Mumbai City, INDIA)
Designation: Job Profile:
Desktop Support, As F.M. Engineer at HDFC Standard Life insurance.
Managing Employees Database, Creating User profile and giving Rights.
Maintaining laptops and Desktops, configuring client lotus notes for users by giving proper Induction and deployment. Solving queries over phone. Attending HOD’s Queries. Maintaining EPABX Systems. Handling projectors, Track the records for Desktop, Laptops, Projectors.
Administrating Windows 2003 Server & Daily backups.
October 2004 – November 2005 Trinity Systems. (Mumbai City, INDIA)
Designation: Desktop Support
Job Profile: Resolving computer related queries & issues over the phone. Provide Service and after sales support to
clients, Reporting to senior, handling IT showroom services & support. Provided presentation, marketing & Demo at big corporates.
January 2004 – October 2004 Medusa Infotech. (Mumbai City, INDIA)
Designation: Desktop Support
Job Profile: Working as Hardware engineer in house and over the field. Performing analyses of computer issues,
Interact with Clients & Reporting to seniors, Make research on latest technology and Implementation.
Additional Information
Date of Birth – Marital Status – Interest & Hobbies –
6th September 1982
Married
Travel to explore different places, Fitness, like to cook spicy food.