Blk. 15 Lot 21, Lopez Compd.,
Brgy. Daniel Fajardo, Las Piñas City
0915 -8014925
[email protected]
Judy Ann Santos Garcia

SKILLS
– Proficient in Adobe Photoshop and Microsoft Office such as MS Word, MS Excel and Powerpoint.
– Lead generation, sales and customer service skills
EXPERIENCE
PressReader PH, Makati — Product Support Representative
November 2018 – April 2019
● Cold calling
● Set appointments for online demonstration of an eBook platform
● Generate leads for sales and market research
Telstra, Pasay — Inbound Sales Professional II
December 2014 – September 2018
● Assisted customers with billing concerns for a telco account
● Made sales out of all incoming calls
● Became a temporary sales trainer for a 10 month period
● Supported new hires as a subject matter expert
Convergys, Muntinlupa — Customer Sales Professional
August 2014 – November 2014
● Frontliner for a telco account
● Sold products and services on every incoming call
● Did upselling and cross-selling

Alorica, Makati — Technical Support Representative
April 2014 – July 2014
● Assisted customers with technical concern over the phone, through email and chat
● Escalated issues to field technicians
• Ported in phone numbers from different carriers
Startek, Makati – Customer Service Representative
May 2013 – April 2014
• Tier I: Assisted customers with postpaid mobile activations and general inquiries
• Tier II: Ported in phone numbers from different carriers
• Tier III: Live chat and email for number transfer
Teleperformance, Parañaque – Customer Service Representative
September 2012 – May 2013
• Answered general inquiries of the customers
• Handled complaints
• Did some basic troubleshooting

EDUCATION
Dr. Filemón C. Aguilar Information Technology Training Institute, Las Piñas — Information Technology – Web Development – Associate Degree
June 2009 – April 2011
• Learned how to create websites using HTML codes and other tools like DreamWeaver, understand the internet language and design a website.
AWARDS
• Learning and Development Recognition
• Web Development Certificate