Rodgin Javier Payad
Block 7 lot 22 phase 3C la poblacion,
Brgy. Muzon, San Jose Del Monte Bulacan
[email protected]
09568900427

Professional Summary
I have been privileged enough to work throughout a wide range of industries, from Customer Service Representative, travel agency, travel tax collector, Sales and Marketing Agent. After I graduated with my college degree, I immediately started working as a customer service representative to enhance my communication skill in English and it really help me a lot since I’ve been talking with many foreigners. Not only my English fluency got better but also my patience in handling irate costumers. After my first job I tried marketing /sales to enhance my persuasive skill whether it’s face to face or not and I even got better in public speaking since I presented with a lot of companies. I am flexible enough to handle even the most demanding of situations. This experience has also enabled me to boast solid leadership skills; a talent prized within busy environments.

Educational background
Primary: Lawaan Elementary School
Dakbayan sa Talisay, Lalawigan ng Cebu 2005-2010
Secondary: Lawaan National High school
Dakbayan sa Talisay, Lalawigan ng Cebu 2010-2014
Tertiary: Asian College of Technology International Educational Foundation
(Bachelor of Science and Tourism Management) 2014-2018
Pantaleon del Rosario St, Cebu City, Cebu

Achievements and Awards
 CUMLAUDE RANK 11- GWA: 1.56 (MARCH 23,2018)
 President of the Events management year 2016
 NC2 passer ISHRM /FRONT OFFICE March 15 2018
51 Gorordo Ave, Cebu City, 6000 Cebu
 Elected as Peace Relation Officer for two consecutive terms year in Junior Tourism Executive Council year 2016 – 2018
 Champion in Tour Guiding competition year 2016 at ACT
 3rd runner up in Tour Guiding competition year 2017 at ACT
 3rd runner up in Slogan and Poster making competition during Travelogue year 2017
 4th runner up in Quiz bowl competition during the International Travel Festival year 2017 at Ayala terraces Cebu
 4th runner up in Sinulog Quiz bowl competition at Southwestern University year 2015
 Consistent deans lister every semester

Seminars

 Youth Tourism Congress year 2016 and 2017 (Waterfront hotel and casino & Cebu city Marriott hotel )

 Front Office Procedure WITH PMS
Asian college of technology innovation center year 2017

Professional Qualifications

 Ability to work as a team or independently
 Excellent customer service skills.
 Leadership skills
 Multi-tasking skills
 Creative thinking skills
 Persuasive skills
 Initiative and problem-solving abilities
 Public Speaking Skills
 Attention to details

Work experience
 October – December 2017 Responsibilities include:
Telephone-based client engagement (reservations, business bookings and client feedback).
Internship at Pan pacific Travel Corporation
Assist customers and prepare travel documents
 Internship at Tourism Infrastructure enterprise Zone authority TIEZA (January – March 2018) Responsibilities include:
Working in both operation management and travel tax cashier
Accommodate with foreign passengers
 Customer Service Representative at OPTUM (UNITED HEALTHCARE) May – November 2018 Responsibilities include:
Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
 Sales and Marketing Representative at Solutions Partner Inc. January 2019 Responsibilities include:
Present products to client face to face and through phone calls
Call and update clients
Represents the company in every event

References

 MRS. MA. GINA MARTINEZ (2533532)
TOURISM COORDINATOR
Soriano Ave, Mandaue City, 6014 Cebu

 KATHERINE JEREZA (09568854373)
TIEZA operation officer
Soriano Ave, Mandaue City, 6014 Cebu

 MS. ANNALIZA HERMOSO (0919923 2629)
ASIAN COLLEGE OF TECHNOLOGY INSTRUCTOR