Angielou E. Arias

Address: San Benito, Alaminos, Laguna

Mobile: 0906 118 2135

Email: [email protected]

OBJECTIVE:

Strongly interested to obtain a challenging position that will enhance my career growth and development, thereby becoming an asset for the benefit of the company.

SKILLS: 

• Good in communication skills
• Flexible
• Goal oriented and ability to handle multi tasks
• Attention to detail
• Computer skills (Skilled with MS Word, Power Point and Excel)
• Readiness to learn

EDUCATIONAL ATTAINMENT:

Tertiary:

Bachelor of Science in Tourism Management

Colegio de San Juan de Letran – Calmba

2010 – 2014

Secondary:

Saint Joseph School

Colago Avenue, San Pablo City, Laguna

2006 – 2010

WORK EXPERIENCES:

Franklin Baker Company of the Philippines

(Direct Hire)
San Pablo City, Laguna
Date Employed: September 11, 2017 – Present

Position: Asst. Customer Helpdesk Support

• Monitor and respond quickly and effectively to requests received through the IT helpdesk and resolve problems to the end user’s satisfaction.
• Provide technical assistance, respond to queries either in person, email or over the phone support for incoming queries and issues related to computer systems.
• Walk customer through problem-solving process.
• Provide application instructions for users, write training manuals, system documentation and train computer users.
• Ensures customer satisfaction.
• Maintain daily performance of computer systems and application.
• Design and execute test plans on applications.
• Developing and maximizing the system.
• Record and document results and compare to expected results.
• Detect system failures so that defects may be discovered and corrected.
• Document anomalies, issues and maintain database of system defects.
• Assisting on inventory monitoring through systems.
• Responsible on system controls.
• Weekly creation of customer’s report (Including shipments monitoring and
  invoices)
• Weekly and monthly monitoring reports for system highlights and issues.

(Serbiz Multipurpose Cooperative)
San Pablo City, Laguna
Date Employed: May 04, 2015 – September 10, 2017 Position: Asst. Customer Helpdesk Support

(Altaserv, Inc.)
San Pablo City, Laguna
Date Employed: February 09, 2015 – April 30, 2015 Position: Netsuite Encoder

Sky Quest International Travel
San Pablo City, Laguna On the Job Training

City Environment and Natural Resources Office
Calamba Municipal On the Job Training

SEMINARS & TOURS ATTENDED:

“Singapore and Malaysia International Tour” Concorde Hotel (February 23, 2013)

“It’s More Fun in Palawan Tour”
Microtel Puerto Princesa City Palawan (September 30, 2012)

“Philippine Tourism, An encouraging Force Towards Sustainability”
Colegio de San Juan de Letran – Calamba (October 12, 2011)

“Events Planning & Designer Seminar”
Tamayo’s Catering (September 30, 2011)

“Handling Customer Complaints”
Colegio de San Juan de Letran – Calamba (September 27, 2011)

“Discover Ilocos Tour”
Fort Ilocandia Ilocos Norte (September 24, 2011)

“Hotel Familiarization & House Keeping”
Pontefino Hotel Batangas City (February 26, 2011)

“The First Laguna Tourism Convention”
Colegio de San Juan de Letran – Calamba (February 24, 2011)

“Corregidor Island Tour”
Corregidor Island (September 13, 2010)

“Kitchen Artworks & Food Presentation”
Tamayo’s Catering (August 07, 2010)

AWARD:

Best Research Paper (2014)
“Taal Heritage Town as a Potential UNESCO World Heritage Site”

AFFILIATIONS:

The Hospitality Management Student Society (THOMASS) Colegio de San Juan de Letran – Calamba

7s Member
Franklin Baker Company of the Philippines

Food Defense Team Member
Franklin Baker Company of the Philippines

EXTRA CURRICULAR ACTIVITY:
The 2nd Laguna Students’ Tourism Convention
“Laguna Tourism: Responding to the Challenges of the 21st Century” Riverview Resort & Conference Center (September 27, 2013)
Event Organizer

PERSONAL INFORMATIONS:
Date of Birth: Sept. 19, 1993

Height: 5’2

Weight: 59kg

Civil Status: Single

Nationality: Filipino

Religion: Roman Catholic

CHARACTER REFERENCES:

Mr. Eddie Fuentes
Finance Manager
Franklin Baker Company of the Philippines (0917) 520 8688

Mr. Christian Bulaklak
Warehouse Supervisor
Franklin Baker Company of the Philippines (0936) 963 2716

Ms. Carmel Hemedez
Professor – School of Tourism and Hotel and Restaurant Management Colegio de San Juan de Letran – Calamba
(0922) 813 8746

“I hereby certify that the above information are true and correct to the best of my knowledge and ability I fully understand that all false information herein would be sufficient ground for rejection of my application.”

ANGIELOU E. ARIAS