Bilal Shahid

Taj Mahal Park Street, Salamatpura, Lahore.

Email: [email protected]

Cell: 0092-3464477622

Objective

Keen to work with National and Multi-national companies in order to consume all my abilities and knowledge for the betterment of the organization. To serve an organization with target oriented, challenging and result oriented environment where I can boost my career.

Experience

LUMS (Lahore University of Management Sciences)    March 2018 to Present

Working here as Receptionist in Sports complex.

Receptionist
o   Greet the daily visitors ( Students , Staff , Faculty , Visitors )

o   Maintain data of daily visitors.

o   Deal with daily courier/mails.

o   Deal with various internal departments for routine work.

o   Maintain data of Repair & Maintenance, Guest Visits.

o   Deal with different Societies for Booking & Reservation of different venues at campus.

o   Manage all Front Desk operations.

o   Coordinate with fellow colleagues (Gym Instructors, Gym Assistants) highlight & resolve their issues.

Nestle Waters Pakistan          Feb 2016 to Jan 2018

Call Center Point Person
o   Handling and supervising day to day operations of Agents for inbound/outbound call center, includes call center, data entry, and quality team using CISCO Systems, Activewhere 5.0.

o   Correspondence in all regions with Sales/Distribution team for the new accounts, Follow-up on initial contacts and escalate priority problems in water deliveries.

o   Take Escalation calls that agents can’t handle.

o   Monitor call queue, call waiting, abandon rate, etc. to ensure all service levels are met.

o   Simultaneously, managing the floor administratively.

Regional Coordination
o   Work as a bridge between sales team and Customer Support.

o   Escalated the urgent-critical Maters.

o   Follow ups on Priority Customers.

o   Maintain data for the Escalated issues & report to the Senior Management

Call Center Agent
 

Inbound/Outbound call responsibilities
Working As A special desk agent for Critical calls
Correspondence in all regions with Sales/Distribution team for the new accounts, Follow-up on initial contacts and escalate priority problems in water deliveries.
Develop quality complaint record and forward it to respective dept.
 

Warid Telecom                       July 2011 to Feb 2016.

CUSTOMER RELATION OFFICER
 

o   Worked for Warid Telecom as a Customer Service Representative.

o   Answering customer queries and resolving the issues at hand through prompt action.

o   Reaching set targets while ensuring quality.

o   Working as a team with other team member to achieve the company targets.

o   Reporting monthly performance to team leader.

Academic Qualification

o    Matriculation                                                                                                         2003

o    Intermediate                                                                                                          2005

ICS

o    Graduation

(Commerce) B.Com (IT)                                                                                                2007

Special Skills:

o  MS. Word

o  MS. Excel

Personal Information:

Father’s Name                       :           Shahid Umar

N.I.C                                        :           34101-5738095-5

Date of Birth                          :           15-Sep-1987

Nationality                             :           Pakistani

Status                                      :           Married

Religion                                  :            Islam

References:

Will be provided on demand