Gretchen Lafuente Gonzaga Communication specialist
Philippines LinkedInSKILLS AND ABILITIES
• Proficient both in oral and written English, Tagalog, and Bisaya languages
• Can teach language, communication, and social science research courses
• Customer support satisfaction, Microsoft Office tools, administrative work
• Has background and knowledge in Statistical Package for Social Sciences (SPSS) for research data analysis
• Can do research-oriented tasks (content analysis, audience analysis, quantitative and qualitative researches)
• Has technical knowledge and hands-on experience in campaign planning, monitoring and evaluation, participatory rural appraisal (PRA) or Participatory Learning and Action (PLA)
Education
- November 2015-June 2017 Master of Science in Development Communication at Visayas State University
- June 2008-April 2012 Bachelor of Science in Development Communication at Visayas State University
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major in Development Journalism
Experience
- August 2018-May 2019 Part-time lecturer/instructor at Visayas State University
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-Taught social sciences and communication subjects
-Analyzed quantitative researches in the department - June 2015-July 2018 Science research assistant at Visayas State University
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-Did research-oriented tasks (data gathering, analyzing, and interpreting results)
-Written research reports
-Gathered documents for Accrediting Agency of Chartered Colleges and Universities in the Philippines (AACCUP) evaluation - March 2013-January 2015 Customer support representative at Motif Limited Philippine Branch
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Assisted and resolved eBay UK (One of the world’s largest online marketplace) members’ selling, buying, and registration queries through live chat and email