Ezza Ayani

Ezza Ayani
Pebble Crest Compound, Bacayan , Cebu City Philippines, 6000 | Cell #: 09066715114 | Email: [email protected]

PROFILE

I am a thorough and motivated professional with a strong desire to progress in the insurance industry or any applicable field. My background in customer service , technical support and claims experience have endowed me with excellent written communication skills , and a passion for helping people and businesses solve their risk problems.

Thriving in a fast-paced environment, I am a strong negotiator and a solid team player with an analytical approach. Above all, I am looking for a stimulating position in an energetic and supportive team where I can continue to develop my experience in claims management, and progress within the organization to a management role.

SKILLS

Excellent in communication skills, both verbal and written
Accepts responsibility, is motivated and accountable for achieving implementation and customer satisfaction targets
Result-oriented , excellent ability to utilize and manage the organization’s resources to achieve goals
Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers
Strong commitment to accuracy and high level of attention detail
Excellent customer facing skills (oral and written), a passion for customer satisfaction, and adherence to support service level agreements are expected
Ability to work well in a fast paced environment
Ability to patiently and politely deal with varying customer skill levels
Self-starter, with strong sense of ownership and assertive follow-through
Strong customer focus on building and maintaining relationships
Experienced in Microsoft Office products
Knowledgeable in operating software applications

EDUCATION
Tertiary : Western Mindanao State University Malangas Campus |
Associate in Computer Science | June 2010 – April 2012
Secondary : Malangas Institute | June 2006 – April 2010
Primary : Malangas Central Elementary School | June 2000 – March 2006

TRAININGS

Anti-Fraud Training
Condensed Recovery Training
Agile Training

EXPERIENCE

Claims Officer : QBE Insurance | April 2018 – Current (Financial Institution, Motor Claims)

Lodging motor claims , verifying and updating information on submitted claims, reviewing the policy to determine which charges for reimbursement , which is covered or part of the exclusion, reconciling a claims adjuster’s estimates, negotiating payments to all parties and following up to ensure that payments are made . Claim end-to-end process from lodgement to settlement.

Claims Officer : QBE Insurance | April 2017 – April 2018 (Intermediary Property Claims)

Lodging property claims , verifying and updating information on submitted claims, reviewing the policy to determine which charges for reimbursement , which is covered or part of the exclusion, reconciling a claims adjuster’s estimates, negotiating payments to all parties and following up to ensure that payments are made . Claim end-to-end process from lodgement to settlement.

Customer Service Representative: THTF Global, SupportSave | May 2015 – February 2017

Greet customer’s warmly and ascertain problem or reason for calling. Provide excellent customer service to customer’s concern, attending their needs, answer questions with regards to their warranty, providing resolution to any concern, need to make an extra mile to assure that customer is satisfied with the service provided.

Technical Support Representative: THTF Global, SupportSave | May 2015 – February 2017
Troubleshoot customer’s device/item, analyse and resolve technical issues for internet , installation and connection issues. Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling, assisting with navigating around application menus and troubleshooting email issues

CHARACTER REFERENCE

Name Contact Number

Ezza Ayani Claims Analyst