ArleneO.Zablan
Nationality : Filipino
Sex : Female
Age : 33
CivilStatus : Single
VisaStatus : EmploymentVisa
AbuDhabi,UnitedArabEmirates
[email protected]
050–7808167/052-5987723
PROFILE:
 Iamakeen,conscientious,hardworkingandreliablepersonwithawidebackgroundofexperience,
whoisresourceful,honestandtrustworthy.Myorganizationalandcommunicationskillsare
developtoahighlevel.Iamconfidenttoworkindividuallyaswellaspartofateamandcanadapt
easilytoanyenvironment.Idonotfalterunderpressureandhavetheabilitytoadapttonew
processeswitheaseandIamkeentodevelopnewskills.
QUALIFICATION:
 Excellentcustomerserviceskills.
 Knowledgeableinmixingdrinksandcoffee-making.
 ExcellentcommunicationskillsinEnglish.
 Wellexperienceinhandlingclientsofdiversenatureandculture.
 Ahighlyefficientplannerandorganizerwithagoodeyeforfindingthesimpler,quickerandmore
efficientwayofdoingthings.
 ProficientwithPOS,MicrosoftWord,Excel,andPowerPoint,andInternetResearch.
 Responsible,Hardworking,PeopleOriented,Self-MotivatedAndHones

:PROFESSIONALEXPERIENCE:
 UnitedArabEmirates
January2019-Present. === 971EmirateGourmet,Rasalkhaimah
Waitress/Cashier
JobSummary Task
Toprovideanexceptionalexperienceto *Welcomingguests
theguest,andtoguaranteetheguestto *Demonstratingmenuknowledge
returntohaveamealagainintherestaurant. *Answeringquestions
*Upsellingspecialtyitems
*Handlingcomplaints
*Ensuringguestsatisfaction
*Respondtopublicinquiries.*Provideword-processingandsecretarialsupport.
January2017-July2018 === HomeBakery
(Cashier/Waitress/Packaging)
JobSummary Task
Toprovideanexceptionalexperienceto *Welcomingguests
theguest,andtoguaranteetheguestto *Demonstratingmenuknowledge
returntohaveamealagainintherestaurant. *Answeringquestions
*Upsellingspecialtyitems
*Handlingcomplaints
*Ensuringguestsatisfaction
*Respondtopublicinquiries.
*Provideword-processingandsecretarialsupport.
*Takeordertakeawaysandpackaging.
June2015– Jan.2017 === GrandmasCheesecake(Waitress/Cashier)
JobSummary Task
Toprovideanexceptionalexperienceto *Welcomingguests
theguest,andtoguaranteetheguestto *Demonstratingmenuknowledge
returntohaveamealagainintherestaurant. *Answeringquestions
*Upsellingspecialtyitems
*Handlingcomplaints
*Ensuringguestsatisfaction
*Respondtopublicinquiries.
*Provideword-processingandsecretarialsupport.
March2013–March2015 === HavanaCafé&Restaurant(Waitress/Cashier)
JobSummary Task
Toprovideanexceptionalexperienceto *Welcomingguests
theguest,andtoguaranteetheguestto *Demonstratingmenuknowledge
returntohaveamealagainintherestaurant. *Answeringquestions
Recordthepricesthattheguest’sorderedin *Upsellingspecialtyitems
theguestcheckandcourteouslyhandle *DescribingdishesTakingorders(beverageandfood)
thebilltothecustomers. *DescribingdishesTakingorders(beverageandfood)
*Handlingcomplaints
*Ensuringguestsatisfaction
 KingdomofBahrain
August2006–April2010 === VerandaCafé&Restaurant
(Waitress/cashier)
(OutdoorCateringIn-charge&Representative)
JobSummary Task
Toprovideanexceptionalexperienceto *Welcomingguests
theguest,andtoguaranteetheguestto *Demonstratingmenuknowledge
returntohaveamealagainintherestaurant. *Answeringquestions
Managecustomerservicesatisfactionand *Upsellingspecialtyitems
goodpublicrelationtoallguest. *DescribingdishesTakingorders(beverage andfood)