LEU JANE BARILLAS
Northern Mariana Islands
(H) 6707898948 (E) [email protected]
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Skills
Managing office supplies
Microsoft
Excel spreadsheets
Developing slide presentations
Detailed meeting minutes
Bookkeeping
Flexible
Deadline-oriented
Self-starter
Time management
Multitasking and prioritization
Process improvement
Customer relations
Organization and efficiency
Schedule management
I can speak good english
Understands grammar
Event coordination
Staff motivation
Experience
02/2014 – 08/2016
PLANTA CENTRO HOTEL CORP － BACOLOD COTY, NEGROS OCCIDENTAL
Receptionist Front Desk Clerk
Cultivated professional relationships with guests through active response, dedicated assistance and improving customer retention
Managed all front desk operations for busy high-volume hotel
Managed customer complaints and rectified issues to complete satisfaction
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
Secured guest valuables in main safe or individual boxes
Monitored reservations to track incoming parties and special events
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
Arranged special accommodations for guests to maintain optimal satisfaction
Handled payment processing duties and provided customers with receipts and proper bills and change
10/2015 – 01/2017
Vikings Luxury Buffet, SM City Bacolod － Bacolod, Western Visayas
Receptionist Telephone Operator
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
Kept reception area clean and organized to offer positive first impression to every visitor
Gathered, sorted, distributed and sent mail and packages
Oversaw office inventory by restocking supplies and submitting purchase orders
Greeted customers, answered general questions and directed to appropriate locations
03/2017 – 09/2017
Ajanta Pharma Philippines, Inc. － Makati, NCR
Medical Sales Representative
Improved product and brand awareness by marketing to local hospital labs, pediatricians and primary care providers within the community
Served as the primary contact for named accounts encompassing account management and sales responsibilities
Provided account management for customers
Compiled, analyzed and distributed product performance information each week
03/2018 – 09/2018
PACIFIC RIM LAND AND DEVELOPMENT － NORTHERN MARIANAS ISLAND , MP
Administrative Assistant
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
Created and maintained spreadsheets and developed administrative and logistical reports
Created PowerPoint presentations used for business development
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers
Tracked and submitted employee time sheets to accounting department for payroll processing
Contacted customers via phone and email to confirm deliveries and follow up with inquiries
Maintained attendance records, taking note of staff vacation time, sick days and personal days
Maintained up-to-date department organizational chart
03/2019 – Current
The Airstream Cafe － Capitol Hill, Saipan
CASHIER/WAITRESS
TAKING ORDERS
GREETING COSTUMERS
ACCEPTING PAYMENTS
SERVING FOOD TO THE COSTUMERS
PROVIDE GOOD SERVICE AND MAKE THEM FEEL AT HOME BY TALKING TO THEM ABOUT THEIR DAYS AT WORK
CLEANING TABLES
WASHING DISHES
Education and Training
03/2013
Fellowship Baptist College Kabankalan, Western Visayas
Bachelor of Science: HOSPITALITY MANAGEMENT