WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Concentrix – MOA January 2019 to present
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
SCHOOL ADMIN OFFICER
Jumeirah International Nurseries – Sunmarke School UAE Dubai May 2017 to December 2018
Responding to enquiries by current or potential customers,
directing people to the Nursery, collecting information from potential sponsors or providers.
Answering any questions regarding availability, curriculum, fees or the general information about the Nursery, booking and appointments. Perform Nursery tours and admission processing
General Admin Function – typing, proof-reading documents, monitoring correspondence, filing, photocopying, and ordering resources/materials
Nursery photographer, handling social media and making posters Updating calendar for appointments, interviews, meetings with outside providers, meetings with staff or main events
GYM RECEPTIONIST CUM ADMIN ASSISTANT
Tribe Fitness LLC – Dubai Marina, UAE March 2015 – April 2017
Handling all incoming calls, responding to enquiries, and complaints Assisting and greeting members and guest
Renewal of Membership
Encoding members details, retails sold and merchandise redeemed in the system
Maintain office supply inventories and ordering
Sorting all membership, amendment, cancellation and personal training forms
Promote content through social advertising (Facebook and Instagram) Perform other related tasks that may be assigned by the Reception, Sales Manager and Gym Manager
OFFICE ASSOCIATE
Trinity Business Process Outsourcing – US Based, Walnut CA (PEZA) April 2014 – February 2015
Purchasing and increasing of Amazon products
Posting product reviews and seller’s feedback
Reading, analyzing and catering the needs of customers in apple and android forums.
Handling United States (US) customers through Skype.
Collecting information and analyzing about different types of materials used to make cell phone cases, kind of cases and what key components that customers are looking for from the competitor.
Sending email to customers
Handle all the other responsibilities related to the job.
ON THE JOB TRAINING: TELEMARKETER
Philippine Long Distance Telecom – Binakayan Branch
Entered and updated new customer details in the customer relationship management software according to administrative guidelines
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.