MARIE ANN R. ESGUERRA, CPP, FPC

Unt 4D 609 Boni Avenue, Barangay Plainview,

Mandaluyong City, Philippines, 1550

WhatsApp No. +639175996869

Email Address: [email protected]

Summary of Qualifications
Strong analytical, organizational and creative skills.
Experienced in analyzing problems, developing procedures and finding innovative solutions.
Hardworking, resourceful, detail-oriented, driven and flexible.
Demonstrated success in working with numbers.
Good team player, competent leader.
Exhibited strong interpersonal and excellent communication skills.
Adept in both English and Filipino, oral and written.
Proficient in using Microsoft Office Suite.
Well experienced in US and Philippine payroll processes.
Knowledgeable in SAP ERP, Oracle, euHReka, PeopleSoft, Rumba Mainframe, Siebel, Lotus Notes, Outlook Express, Google Applications (Google Docs, Sheets, Drive, Gmail)

Certification, Award and Recognition

June 2016 to present

CERTIFIED PAYROLL PROFESSIONAL (CPP)

Chartered  Institute  of  Payroll

Professionals

Chartered  Institute  of  Payroll

Professionals

Chartered  Institute  of  Payroll

Professionals

Chartered  Institute  of  Payroll

Professionals

Chartered Institute of Payroll Professionals

April 2011

PROMOTION TO FINANCIAL ANALYST

May 2010

TOP TALENT, IBM GLOBAL PROCESS SERVICES, INC.

Outstanding employee for 3 consecutive years of having Performance

Ratings of 2+, 1 and 2+ for 2008, 2009 and 2010 respectively

October 2008

FUNDAMENTAL PAYROLL CERTIFICATION (FPC)

American Payroll Association

Ranked Number 4

July 2008

PROMOTION TO ASSOCIATE TEAM LEAD
Career Highlights
October 26, 2016 to Present                           Task Us Inc.

Payroll Manager

Ensure timely and accurate semi-monthly payment to employees.
Standardize payroll processes across sites.
Ensure employee inquiries are responded on a timely manner.
Provide data analysis and reports for management decision making.
Address escalations, issues, questions and problems accurately and timely.
Completes operational requirements by scheduling and assigning employees; following up on work results.
Maintains payroll staff by recruiting, selecting, orienting, and training employees.
Maintains payroll staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Conduct roadshows to all sites to discuss fundamentals of payroll to TaskUs employees.
Provides monthly payroll update to TaskUs Executive Committee.
Handles and resolves employee escalation.
Actively contribute towards achieving set performance targets, benchmarks and KPIs by focusing on maintaining up-to-date, accurate and timely data.
Develop supportive relationships with others in the team and demonstrate and promote operational discipline when executing day-to-day activities
Ensure all queries and processing requests are managed on time, accurately and within defined Service Level Agreements
Recommend improvement initiatives in existing processes, practices and systems
Ensure local operating procedures and documentation is maintained at all times
Assist with system testing and internal controls as required, and ensure adherence to implementing improved controls
Provide assistance with internal and external audit requirements
Participate in control self-assessment teams and other internal review processes
July 2014 to October 2016                              Accenture, Inc.

Client Services Delivery Associate Manager

Ensure strategic and coordinated data systems management, accuracy and integrity of data and reporting of data to internal and external stakeholders.
Responsible in the collection, maintenance, analysis and distribution of administrative information used to produce contract reports and special project reports which require analysis and comparison.
Ensures timely and accurate semi-monthly employee data and record updates.
Recommend and implement new operating methods to improve data flow, collection, editing, processing and distribution.
Ensure data integrity, high level data analysis and contract reporting.
Analyze customer data and prepare reports that exhibit outputs, outcomes and trends.
Provide analysis and reports for management decision making.
Address issues, questions and problems accurately and timely.
Conduct brownbag session on fundamentals of payroll to Accenture Philippine Delivery Center employees.
June 2013 to June 2014                                  Accenture, Inc.

Payroll Senior Specialist Quality Assurance

Maintain continuous service quality by implementing process controls, data analysis and measurement devices.
Conduct inspection and perform audit of payroll processes.
Oversee compliance to legal regulations.
Develop and perform tests, implement statistics and process control tools.
Maintain effective compliance and corrective action procedures.
Maintain procedure and program to ensure that Payroll meets organizational and regulatory standards for proper function, safety and quality.
Standardize business processes.
May 2012 to September 2012                         NorthgateArinso

APAC Payroll Team Lead

Accounts handled: Polo Ralph Lauren Hongkong, Macau, Malaysia, Singapore and Taiwan payroll; Novartis Malaysia payroll.
Lead and supervised the Payroll Team(8 team members), coordinating the daily activities and prioritizing workload ensuring the delivery of a high quality, responsive and efficient service.
Ensured that client requirements are fully understood by the Payroll Team.
Ensured accuracy and timeliness of payroll.
Coordinated with the Payroll Manager to ensure delivery of Payroll Team goals and objectives.
Acted as a client focal point and maintain regular client communication.
Acted as a single point of escalation for general client questions and be responsible for issue resolution or escalation to the Payroll Manager.
Prepared daily dashboard that includes payroll statistics, people and process monitoring.
March 2007 to April 2012                               IBM Business Services, Inc.

Client Reporting Finance Analyst

April 2011 to April 2012, Shared Services(IBM)

Worked closely with the Operations Leaders, Client Operations Manager, Delivery Project Executive to ensure achievement of financial target
Ensured timely recording and full recovery of costs.
Provided business management results report to Operations Leads and delivery project executive on a monthly basis.
Prepared accurate forecast on resource, in terms of headcount, utilization, band mix and costs.
Analyzed data and provide reports such as hardware count and production
volume to various users such as Cost Engineers and CQM-Global.

Provided variance analysis on a monthly basis, forecast versus actual.
Prepared annual budget.
June 2010 to March 2011, Kraft Foods, Inc.(IBM)

Knowledge transfer resource in San Antonio, Texas, USA.
Provided leadership to a payroll team involved in US Payroll Operations.
Designed and developed steady state process documents and SOPs that met company standards and client requirements.
Implemented internal controls and followed business processes to ensure payroll accuracy and timeliness.
Ensured that the service level agreements are met.
December 2008 to May 2010, Bristol-Myers-Squibb(IBM)

Key resource in the year-end and regular knowledge transfer done in Accenture Curitiba Brazil.
Played a key role in the transition and migration of payroll processes from SAP v4.6 to v6.0.
Completed documentations of regular and year-end payroll processes.
Participated in the Parallel Testing and User Acceptance Testing conducted by the IBM US SAP Team.
Successfully cascaded payroll processes to the new hires and ramp up team.
Processed end to end payroll.
Resolved client issues, related to payroll, on time.
Reconciled reports generated during payroll processing as part of the control points. This includes validating and identifying the discrepancies in Payroll Journals, Period to Period Reconciliation and High-low Report.
March 2007 to November 2008, CVS Pharmacy(IBM)

Supervised daily meeting of Analytical Team and Checks Team.
Participated in Business Continuity Plan held in Makati City.
Played a key role in meeting CVS Payroll SLA for the 3rd and 4th quarter of 2008.
Audited pre-payroll and post payroll reports.
Resolved escalated issues within two days turnaround time.
Processed end to end payroll.
February 2004 to February 2007                    Federal Land Inc. – Junior Accountant                                                      Member: Metrobank                                                                                 Group, Philippines

Prepared year-end reports, trial balance and financial statements.
Experienced in general accounting – general ledger, journal entries, payroll, accounts receivables/payables, bank reconciliation, depreciation schedules, inventory, purchasing, budgets, government taxation.
Responsible for the payments made to government agencies like BIR.
Responsible for the preparation and remittance of monthly/quarterly/annual government taxes and forms (Form 1601-C, 1601-E, 2550M/Q, 1702Q).
October 2002 to February 2004                      Alabang Supermarket Bookkeeper                                                     Corporation

Prepared monthly trial balance and financial statements.
Handled cash receipts books and general ledger.
Processed payments to vendors.
Prepared monthly bank reconciliation.

Education
Level
Course
Institution
Year
College
Bachelor of Science Major in Accountancy
University of Santo Tomas, Espana Manila
June 1997 – March 2001
Secondary
High School
Cavite National Science High School, Maragondon Cavite
June 1993 – March 1997
Primary
Grade School
San Miguel ElementarySchool, Maragondon Cavite
June 1987 – March 1993
 

Trainings and Seminars Attended
July 2018

Negotiation Skills Training

TaskUs Inc.

September 2017

Customer Service Training – Delivering Exceptional Customer Service

TaskUs Inc.

June 2016

Certification on Payroll Professional Program

Accenture, Inc.

May 2016

Project Management Training by Kepner-Tregoe Project Management

Accenture, Inc.

March 2016 – Present

High Potential Leadership Program

Accenture, Inc.

February 2011

Speed of Trust Session with Stephen Covey

The Decagon, 2F Silver City

December  2010

SAP Payroll Training

IBM, UP-Ayala Techno Hub Commonwealth, Quezon City

November 2010

1st IBM GLOBAL PROCESS SERVICES TOP TALENT TOWNHALL

Eastwood Richmonde Hotel, Quezon City

September 2010

POWERFUL BUSINESS SKILLS – ENHANCING THE TOP TALENT IN YOU

IBM Plaza, Eastwood City, Libis, Quezon City

June 2010 – August 2010

KNOWLEDGE TRANSFER OF KRAFT FOODS, INC PAYROLL PROCESSES

San Antonio, Texas USA

December 2008 – April 2009

KNOWLEDGE TRANSFER OF BRISTOL MYERS SQUIBB’S PAYROLL PROCESSES

Curitiba, Brazil

November 2008

TIME MANAGEMENT TRAINING

IBM Plaza, Eastwood City, Libis, Quezon City

September 2008 – October 2008

FUNDAMENTALS OF PAYROLL CERTIFICATION TRAINING

IBM Plaza, Eastwood City, Libis, Quezon City

February 2008

SAP HRMS Basic Navigation

IBM Online Training

November 2007

7 HABITS OF HIGHLY EFFECTIVE PEOPLE

IBM Plaza, Eastwood City, Libis, Quezon City

March 2007

PROCESS MASTERY TRAINING PROGRAM

IBM Plaza, Eastwood City, Libis, Quezon City

Projects Handled
April 2017 to October 2017

Transition and migration of TaskUs Payroll from Oracle to SAP

June 2010 – August 2010, San Antonio Texas

Kraft Foods, Inc. – Transition of payroll processes from UPPS to SAP v6.0

December 2008 – April 2009, Curitiba Brazil

Bristol-Myers-Squibb – Migration and implementation of payroll processes from SAP v4.6 to SAP v6.0

Personal Background

I was born on March 12, 1981 at Montalban Rizal. Married. I am the youngest of four siblings. Both of my parents are retired government employees. I enjoy traveling, watching movies, listening to music, cooking, internet surfing and I love buying books.

References – Available upon request