ROSA ELLA G. SOLER
40 Boston Street Cubao, Quezon City 1109
Telephone #: (02)721-7903 / Mobile #: (0995) 8901845 / (0977)1905146
Email Address: [email protected]

OBJECTIVE:  Customer Service Representative / Technical Support Representative

SUMMARY: Dedicated Customer Service Representative / Technical Support Specialist motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceeds target metrics. Seeking to take next career step with a well – respected company in providing top quality and cost efficient campaign programs.

RELEVANT WORK EXPERIENCE:
(May 4, 2018 – June 10, 2019)
TELETECH SERVICES INC. – Araneta Center Cubao (DoorDash)
15F Gateway Tower, Araneta Center Cubao Quezon City
Job Description: Handle inquiries of customers (Consumers, Dashers and Merchants) about the status of their orders, deliveries and food preparation. Process credits and refunds if necessary & temporarily deactivating store for to go orders upon Merchant’s request.

(July 21, 2017 – February 24, 2018)
TELUS INTERNATIONAL PHILIPPINES – Araneta Center Cubao (AOL)
Araneta Center General, MacArthur Ave, Cubao, Quezon City, 0180 Metro Manila
Job Description: Assist customers aged 60 years old and above in resetting their online account passwords, troubleshoot issues related to emails and do upselling of products.

(January 15, 2016 – June 16, 2017)
CONCENTRIX SERVICES INCORPORATED (Virgin Media Ireland)
1109 P. Tuazon Blvd. Cubao, Quezon City, 1109 Metro Manila
Job Description: Handles technical and billing concerns thru voice and chat sessions for Television, Broadband and Phone services by troubleshooting devices and reviewing billing statements of customers.

(July 3, 2009 – September 30, 2013)
CONVERGYS PHILIPPINES INC.  (AT&T  Warranty Exchange / Online Account Management & Billing)
4th Floor Glorietta 5 Bldg. Ayala Avenue Makati City
Job Description: Responsible in handling general inquiries about warranty exchanges for mobile phones and doing basic troubleshooting for phone not powering on, screen went black or white etc.

(September 30, 2008 –  June 20, 2009)
TELEPHILIPPINES INC. ( Teleperformance Inc.) / (Sprint)
14th Flr. Octagon Bldg. San Miguel Avenue Ortigas Center, Pasig City Philippines 1605
Job Description: Responsible in activating cellphones by transferring the number to a replacement phone or activating a new line of service. Provides information about plans that are compatible with the phone and other questions about getting a new phone.

(March 10, 2008 – September 10, 2008)
e- PLDT VENTUS ( PARLANCE SYSTEMS INC. ) / (Dish Network)
222-224 N. Garcia St. corner Jupiter St. Makati City 1209
Job Description: Responsible in answering inquiries about promotions, billing concerns, products and equipment and technical concerns.

(April 15, 2006 – March 11, 2007)
TELETECH CUSTOMER CARE MANAGEMENT PHILS. INC.  / (United Airlines)
Levels 1& 2 Robinson’s Place Ortigas Ave. Extension Cainta Rizal
Job Description: Responsible in answering inquiries and other inbound issues regarding reservations on domestic flights only (USA)

(October 2005 – April 2006 )
ADVANCED CONTACT SOLUTIONS (US Airways)
Allied Bank Building, Makati City
Job description: Book flight reservations for passengers travelling on US domestic flights only

(December 1, 2004 – September 10, 2005)
GROUP MANAGEMENT CORPORATION
7/F Exchange Corner Building
107 V.A. Rufino St. corner Esteban and Bolanos Sts. Legaspi Village Makati City 1229
Job Description: Collections Assistant (Legal Department)
* Responsible in collecting payments for cancelled accounts (off books)
* Prepares and sends demand letters to delinquent card holders.
* Prepares legal documents like Affidavit of Desistance, Motion for Reconsideration etc.

(March 3, 2003 – September 2004)
ONE CARD INTERNATIONAL
6/F Vernida IV Bldg.
128 L.P. Leviste St. Salcedo Village Makati City
Job Description:
*Responsible in collecting payments for cancelled accounts
*Monitors payments made
*Prepares daily collection and productivity report
Office works
CHARACTER REFERENCE:
Ronwaldo Consul – Team Leader
Teletech Services Inc.
15F Gateway Tower, Araneta Center Cubao Quezon City
09985524552

Jinky Albacite – Agent Teletech Services Inc.
15F Gateway Tower, Araneta Center Cubao Quezon City
09494087702

Ma. Cecilia P. Ramos – Friend
09263972893