MARICAR PEREZ 25 M. Francisco St., Caloocan City, Manila Philippines +63-946-053-1538 [email protected] QUALIFICATIONS • Can work in a fast-paced environment • Has good communication skills • Excellent computer skills – applications related to MS Office or the Internet • Listens attentively, strategic which can be used in resolving complex issues • Willing to learn and grow; passionate; results oriented and professional • For this job I am fit and able to lift, push/pull heavy weights • We have a mini wet and dry market that makes me qualify for the job WORK EXPERIENCE • Ascension VA Services (January 2018 – Jan 2019) Virtual Assistant (Home Based) -Called clients to set up call back or appointment with my client. • Jemima Oscar Ltd (May 2018 – Sept. 2018) Virtual Assistant (Home Based) -Set up appointments for my client to show product samples in different businesses in the UK. • Realty Dreams (February 2017 – December 2017) Virtual Assistant (Home Based) -made outbound calls to set appointments for my client. • Sykes Asia Inc. (July 30, 2015 – Feb 2017) 3F WCC Bldg., Shaw Blvd, Mandaluyong City -Made outbound calls to collect payments for car loan, reminded customers about late or missed payments as well as gathered the facts about the reasons for delinquency – Helped customers in finding solutions to bring their account current and negotiated with payment resolutions – Supported strategies to minimize net credit losses by maximization of dollars recovered for a US – based financial institution • West Contact Services (December 2013- July 2015) Export Bank Plaza Makati City -Supported US-based customers regarding their Internet and phone issues; process sales • Convergys Philippines (April 2012-August 2013) SM Mega c- Mandaluyong City -Provided technical assistance to US-based customers regarding their video, internet and phone services; handled customer inquiries, complaints, billing questions and payment extension • Sitel Philippines (April 2010-March 2012) OJV 3 – Pasig City -Assisted UK-based customers regarding their credit standing; helped customers understand their credit report • International Voice Online (April 2008-November 2009) Globe Tower, Mandaluyong City -Provided online English teaching and proofreading with Korean as the primary clients; managed high-volume workload within a deadline EDUCATION University of Caloocan City June 2018 – Present Bachelor of Public Administration St. Augustine School of Nursing June 2008 – April 2010 Practical Nursing Pamantasan ng Lungsod ng Maynila June 2003 – April 2005 Bachelor of Science in Nursing