PANES, ZALDY D.

(+853)-6629- 1774

Pat Do Amparo, 4 Edif. Chau Cheong, 2 And. A, Macau

September 30, 1981

[email protected]

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS
Over 12 years of experience in Hospitality (F&B), Meeting Incentive Convention & Exhibition  (M.I.C.E.) & Customer Service;
Strong Background in Sales;
Professional skills includes fluency in English, Cantonese and Mandarin;
Graduate of Bachelor of Science in Computer Science (2002)
Computer Literate, System Proficient in  Micros, MARC, HPS, OPERA &TMS Reservation

EMPLOYMENT HISTORY
Position           :           Lounge Supervisor / Restaurant Supervisor

Duration          :           April 04, 2018 – present

Company         :           Holiday Inn Hotel, Sands Cotai Central

Address           :           Estrada da Baia de N. Senhora da Esperanca, s/n, The Cotai Strip™,

Taipa, Macao S.A.R., P.R. China 1000

(+853) 2882 8888

Fax Number: (+853) 2882 8889

Website: http://www.sandscotaicentral.com

Attention: HR Department – (Restaurant Operations)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee all front and back of the house restaurant operations
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
Maintain quality control for all food served
Analyze staff evaluations and feedback to improve the customer’s experience
Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
Oversee health code compliance and sanitation standards
Seek ways to cut waste and decrease operational costs
Generate weekly, monthly, and annual reports
Train new employees and provide ongoing training for all staff
Attend quarterly P&L meetings

Position                       :           Supervisor – Opening Team

Meeting Incentive Convention & Exhibition,   Food & Beverage

Duration                      :           April 1, 2012 – April 04, 2018

Company                     :           Conrad Hotels & Resort, Sands Cotai Central (Hilton Group of

Hotels)

Address                       :           Sands® Cotai Central, Cotai Strip® Macao, 00000, Macao

Tel: 853 2882-9000

Website: http://www.sandscotaicentral.com/hotels/conrad-macao.html

Attention: HR Department – (Banquet Operations)

Position                       :           Supervisor – Opening Team

Meeting Incentive Convention & Exhibition,   Food & Beverage

Duration                      :           August 16, 2007 – March 31, 2012

Company                     :           Venetian Macao Resort Hotel – Sands China Limited (Las Vegas Sands

Corporation)

Address                      :           Estrada da Baia de N. Senhora da Esperanca, s/n, The Cotai Strip™,

Taipa,

Fax Number: (+853) 2882 8889

Website: https://www.venetianmacao.com/

Attention: HR Department – (Banquet Operations)

Position                       :           Supervisor – Opening Team (Opening Day)

Meeting Incentive Convention & Exhibition,   Food & Beverage

Duration                      :           September 20, 2012

Company                     :           Sheraton Grand Macao – Starwood Group of Hotels

Corporation)

Address                       :           Estrada da Baia de N. Senhora da Esperanca, s/n, The Cotai Strip™,

Taipa, Macao S.A.R., P.R. China 1000

(+853) 2882 8888

Fax Number: (+853) 2882 8889

Website: http://www.sheratongrandmacao.com/

Attention: HR Department – (Banquet Operations)

_________________________________________________________________________________

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handling Guest breakfast reservation under DreamWorks using MICROS Symphony system.
Responsible for client and guest relations and floor management of EXPO, EXHIBITION,  CONFERENCE/MEETINGS, BANQUET, POOLSIDE, ARENA,THEATER, OUTSIDE CATERING &  including all logistical aspects of the operation.  Review function details with the Conference/Event Manager.
Lead a pre-service briefing with the staff before every event.  Coordinate with Kitchen Supervisor to ensure success and guest satisfaction.

Set rooms to standard instructions as based on Banquet Event Order (BEO).
Handle all guest requests as necessary, request the assistance of the Assistant Manager as needed.

EDUCATION

BACHELOR OF SCIENCE IN COMPUTE R SCIENCE (BSCS)                                    1998- 2002

Fulllbright College

Puerto Princesa City, Palawan, Philippines

SEMINARS ATTENDED

KNOWLEDGED-BASED ECONOMY (KBE)                                                                                April 07, 2002

Fulllbright College Audiovisual Hall

Puerto Princesa City, Palawan, Philippines

GEOGRAPHIC INFORMATION SYSTEM (GIS)                                                        April 07, 2002

Fulllbright College Audiovisual Hall

Puerto Princesa City, Palawan, Philippines

CERTIFICATION

Certificate of Excellence – “KEY TO VENICE”

Pacific Asia Travel Association (P.A.T.A.) Conference

September 15-18, 2010

Venetian Macao Resort Hotel – Las Vegas Sands Corporation

Estrada da Baia de N. Senhora da Esperanca, s/n, The Cotai Strip™, Taipa,

Macao S.A.R., P.R. China

PERSONAL INFORMATION

Permanent Address       :               Antipuluan, Narra, Palawan, Philippines

Birth Date                           :               September 30, 1981

Birth Place                           :               Antipuluan, Narra, Palawan, Philippines

Height                                   :               5’9” ft/inch. / 174cms

Weight                                 :               152lbs. / 69kgs

Sex                                         :               Male

Civil Status                          :               Single

Religion                                                :               Roman Catholic

Nationality                          :               Filipino

REFERENCES
MS. ELISA LI
Assistant Manager

(+853) 68814599 / (+853)65584806

Banquet Manager

Sands Cotai Central, Macau, S.A.R.

MS. CRISELDA V. CRISTOBAL
Nurse – Orthopedic

(+853)66837714, Centro Hospital Macao

MS. MARITA ARCENIAS
Domestic Helper

(+853) 62633501

Travessa Do Mata Tigre,

21/29, Edificio, Kam Fu Loi Blk. 4, R/C-N, Macau