CROMWELL BARRUELA JONAS

Bldg 1320 Road 2727 Block 327 Manama, Adliya, Bahrain

E-mail Address: [email protected]

Mobile: +973 32127497

CAREER OBJECTIVE:

Results-driven Sales Supervisor able to train, monitor and encourage retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in seeking out and capitalizing on improvement opportunities. I can be relied upon to help your company achieve its goals. Desire to take on challenging new role with expanding operation.

SKILLS:

·        Operations management                                                                       Ÿ      Staff management

·         Leadership                                                                                              Ÿ      Interpersonal communication

·        Product and Service Sales Expertise                                                Ÿ      Product Knowledge

·        Upselling technique                                                                             Ÿ      Cash handling and management

·        Customer service-oriented                                                                  Ÿ      Retail merchandising experience

·        Staff leadership and direction                                                             Ÿ      Teamwork

·        Microsoft Office                                                                                      Ÿ      Computer Handling

WORK EXPERIENCE:

Retail Sales Supervisor, Kooheji Industrial Safety, Sitra, Bahrain                                       May 13, 2018 to Present

·       In charge for overseeing daily operations in the showroom.

·       Processed POS transactions, including checks, cash and credit purchases or refunds.

·       Finding solutions to maximize profits, setting sales targets, ensuring high-quality customer service, working on store displays, and adhering to safety standards.

Waiter, The Florist’s Daughter, Hanali Group, Seef, Bahrain                                     March 1, 2018 to May 8, 2018

·         Presented menus to guests and answered questions about menu items, made recommendations upon request.

·         Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

·         Greeted new customers, discussed specials, took orders and built immediate positive connections with guests.

Outlet Supervisor, BGI e-Games, Philweb Corp, Philippines                            March 16, 2016 to January 15, 2018

·         In charge of outlet’s retail and service sales, promotions and profitability.

·         Achieved above sales quota for three consecutive months by demonstrating leadership and teamwork

·         Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.

Customer Services Officer, Singapore Press Holdings, Singapore                     November 18, 2013 to May 18, 2014

·         Attended to phone-in enquiries and feedback on newspaper promotions, distributions and subscriptions.

·         Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

·         Provided information about products and services, created new account for subscribers, cancelled subscription, and obtained details of complaints.

Guest Services Crew, Resorts World Sentosa, Singapore                                   April 29,2012 to November 15, 2013

·         Nominated in Singapore Experience Award for Excellence in Customer Service.

·         Received commendations from guests and recognitions from management for giving outstanding customer service.

·         Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Maintenance Engineer, STMicroelectronics, Singapore                                     September 1, 2004 to April 22, 2012

·         Performed preventive and corrective maintenance in all the machines for wafer production.

·         Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.

·         Organized and directed maintenance shutdowns and startups

EDUCATIONAL BACKGROUND:

Course: Bachelor of Science in Electronics and Communications Engineering (Graduate)

Mapua Institute of Technology, Intramuros, Philippines                                                                     June 1993-November 1997

CHARACTER REFERENCES:

References available upon request

PERSONAL INFORMATION:

Born:                                           June 4, 1976                                               Citizenship:                              Filipino

Passport No.:                            P2603362A                                                 Passport Expiry:                      April 04, 2022